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HUD's Web Management Operating Procedures
Information by State
Print version
Table of Contents
Overview of HUD's Web Management Strategy
Section 1: Roles And Responsibilities
Roles Of All Web Managers
Departmental Web Team
Headquarters Web Managers
Regional Web Managers
Web Coordinators
Section 2: General Procedures
Managing Hud.Gov
Managing Espanol.Hud.Gov
Managing Hud@Work
Managing Archives.Hud.Gov (Records Management)
Managing Kiosks
Managing HUD Public Computers (HUD-Pcs)
Managing Web Clinics
Managing Marketing And Outreach
Providing Good Customer Service Through Webmail
Management Consulting
Web Management Training
Training HUD Staff
Interagency Efforts
Other Departmental Web Management Duties
Section 3: Management Controls
Certifications
Posting Rights
Content Quality Control
Emergency Procedures
Content Coordination
Brand Infringement And Fraud
Data Accuracy
Kiosk Performance Standards
Quality Management Reviews (QMRs)
Using Web Analytical Tool
Web Management Calendar
Appendix A: HUD's Web Management Organization
Appendix B: Coordinating Kiosk Moves
Reasons for moving a kiosk
Steps to follow when moving a kiosk
Appendix C: Manually Programming The LAN Kiosk LED
Appendix D: Checklist For Web Clinic Training Teams
Appendix E: Checklist For Web Clinics Hosts
Appendix F: Quick Guide To HUD's Homes And Communities Website
Appendix G: How To Conduct A Focus Group
Appendix H: Conducting Staff Training
Appendix I: Using The Web To Implement HUD's Strategic Goals
Strategic Goal 1: Increase homeownership opportunities
Strategic Goal 2: Promote decent affordable housing
Strategic Goal 3: Strengthen communities
Strategic Goal 4: Ensure equal opportunity in housing.
Strategic Goal 5: Embrace high standards of ethics, management, and accountability
Strategic Goal 6: Promote participation of faith-based and community organizations
Appendix J: Quality Management Review (QMR) Standards
Appendix K: Quality Control
Appendix L: Using The 404 Error Reporting Application
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Telephone: (202) 708-1112 TTY: (202) 708-1455
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