There
is a big difference between something you are sure of, and something that is
uncertain. Á¯-¸È¾
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UPBEAT MUSIC
Eliz:Now it’s time for Gary’s Tips with
Gary Engleton!
Gary:Hello, Elizabeth!In business discussions, there is a big
difference between something you are sure of, and something that is uncertain.
In today’s Business Dialogs,
we can see examples of the language you can use to show certainty or
uncertainty.
In both dialogs, Tom is
negotiating with Mary to try to get her to work on Monday.
In the first dialog, Mary is
very certain that she cannot work on Monday.
She uses the expression, “It’s
not possible” to state her position very clearly.
Tom:Mary,
I really need you back on Monday.
Mary:Tom,
I understand your problem, but it’s not possible for me to work on Monday.
Gary:She won’t work on Monday, but she
promises that she definitely will start on Tuesday.
Mary:My
flight arrives at six o’clock on Monday morning.
I’ll
be too tired to work.
I can definitely start on
Tuesday.
Gary:In the second version of the
conversation, Mary is more flexible.
Notice how she uses the words
“may” and “probably” to make her position less certain.
Tom:Mary,
I really need you back on Monday.
Mary:Well...That may be difficult.
My
plane arrives at six o’clock Monday morning.
I’ll
probably be exhausted.
Gary:Tom proposes a compromise by asking
Mary to work only in the afternoon.
Tom:How
about if you only work in the afternoon?
Would
you agree to that?
Mary:I
might be able to do that.
But
I’d like some time off later in the week.
Tom:Sure,
I can arrange that.
Gary:These conversations represent a kind of
negotiation.
In the second conversation,
Mary and Tom worked together to find a satisfactory solution.
This is an example of a
win-win situation.
Thanks for joining us today
for Gary’s Tips.We’ll see you again
next time!
Eliz:Thanks, Gary!
MUSIC
FIB Closing
Eliz:Well, our time is up.Tune in again next time for Functioning in
Business.See you then!
FIB MUSIC lead-in and then dips for voice
over
Larry:For further study, a Functioning in
Business Study Kit is available from your local bookstore.