How do I reserve time with a Genius?
You can do it right now. In the box above, select the state and the Apple Retail Store where you’d like to make a reservation. Then fill in the required information and choose a time that works for you. Booking a reservation from home is the fastest way to schedule time with a Genius.
Who works at the Genius Bar?
Geniuses are selected by Apple and receive intensive training at Apple’s Cupertino headquarters. Thanks to their training, they have extensive knowledge of the Mac, iPod, Apple TV, and iPhone. There’s little they don’t know about Apple products.
How should I prepare for my appointment?
First, back up your data. (We’re happy to show you how to back up, but remember we’re not responsible for data loss.) Then gather the equipment you need for your session. Make careful notes of the issues you’re experiencing and jot down a list of questions. If you’ve already spoken to an AppleCare agent or another Genius, bring the case number or repair/dispatch numbers with you.
What equipment should I bring with me?
For issues with a Mac, bring the computer, power adapter, battery, and any accessories (a wireless mouse, for example) that might be involved. For an issue with an iPod or iPhone, bring the headphones, cable, dock, and power adapter as well as your iPod or iPhone.
What should I do when I arrive?
When you get to the Apple Retail Store, look for the Concierge in the orange shirt. The Concierge will take you to the Genius Bar, where you’ll see your name in the queue.
What can I expect from my appointment?
At the beginning of your session, you’ll be invited to take a seat at the Genius Bar and place your equipment on the counter. The Genius working with you gathers information about your system to resolve your issues and answer your questions. If your product requires repair, the Genius discusses your repair options, explains any applicable charges, and checks in your equipment for repair. Expect the session to last about 15 minutes — more, if the issue requires it.