TABLE OF CONTENTS
Power Management Laboratory
Future Generations
Our Call to Action
Developing a Path to Our Future
Our Power Program Profile
Generating Power for 90 Years
Our Power Management Laboratory
Creating a Government that Works Better and Costs Less
Benchmarking
Sizing Up the Competition...and Ourselves
Surveys
Gaining Critical Information
Customer Service
Creating a Customer-Driven Power Program
Our Outreach Program
Communicating Our Initiatives
What We Learned
Opportunities to Excel
Our Recommendations
Continuing a Program of Excellence
The Next Phase
Implementing the Power Program of Tomorrow