Tips for Compliance Officers

FDA's IOM

These documents are in Adobe Acrobat.  Click here to download a free copy if you do not have it.  If you require assistance or a text version of these documents, please call 301-594-0959.

PROGRAM OBJECTIVES: 

• Discuss basic techniques to recognize hostile situations
• Discuss techniques on how to potentially defuse hostile situations in the work environment.
• Review Inspections Operation Manual (IOM) guidance and appropriate procedures to follow.
• Identify resources available.

TARGET AUDIENCE: Mandatory viewing for FDA field staff who come in direct contact with regulated industry.

Primary Audience: All Field managers, supervisors, consumer safety officers, consumer safety investigators, compliance officers, analysts, etc.

Secondary Audience: Federal (USDA, others), state, and local regulatory staff

ANYONE interested in this topic!

COURSE MATERIALS: IMPORTANT - All materials for this course will be e-mailed to FDA/ORA Downlink site coordinators. Non-FDA viewers should provide your e-mail address to: ORADLT@ora.fda.gov since we cannot guarantee posting (prior to broadcast) of materials to the DHRD internet site. Duplication of materials at each location is requested. Materials will include: sign-in sheet; program evaluation; registration; and program handouts. 

Non-FDA (after broadcast): http://www.fda.gov/ora/training/course_ora.html 


VIEWING PROGRAM:
This program will be delivered via satellite to any location that has a steerable satellite dish. FDA ONLY: PicTel reception--to FDA sites that do not have a satellite dish or access to the studio via fiber signal-will be available via the NIH Bridge.

OTHER (FOR FDA ONLY): Participants time spent viewing this program should be reported into the Miscellaneous Operations Accomplishment Hours screen in FACTS. The data entered should include the appropriate Operation code and PAC number 99R800.

VIDEOTAPES: Each downlink site is urged to videotape the program locally. Videotapes will be available on loan from DHRD's nationwide lending library (Clachin@ora.fda.gov).

FDA HEADQUARTERS: ORA/DHRD will downlink the program at 15800 Crabbs Branch Way, Suite 126. FDA Center/Office viewers should contact your Center/Office Training Office for local viewing information.

ORA Field: Contact your local site coordinator if you have questions and for viewing information.


"PERSONAL SAFETY TRAINING FOR FIELD PERSONNEL:
PART 1 - CONFLICT MANAGEMENT"

TECHNICAL FACT SHEET

DATE:  February 20, 2002

TEST TIME:  
12:30 - 1:00 p.m. ET
11:30 - 12:00 p.m. CT
10:30 - 11:00 a.m. MT
9:30 - 10:00 a.m. PT

PROGRAM TIME: 
1:00 - 4:00 p.m. ET
12:00 - 3:00 p.m. CT
11:00 - 2:00 p.m. MT
10:00 - 1:00 p.m. PT


SATELLITE TROUBLE NUMBER: 1-888-626-8730
NIH VIDEOCONFERENCE BRIDGE TROUBLE NUMBER: 1-888-644-8433 
Q&A NUMBER: 1-800-527-1401
FAX Q & A NUMBER: 1-888-361-4011

C-Band: Galaxy 3R 
(G3) 95 Degrees West
Transponder:  2
Polarization:  Vertical 
Channel:  2
Downlink:  Freq. 3740 MHz
Audio:  6.2/6.8

IMPORTANT SATELLITE INFORMATION TO HELP YOU TUNE IN

2. Galaxy 3R is located at 95 degrees West. You can probably find it by choosing G3 on your receiver. Channel 10 sometimes has infomercials on it if you want to test your system in advance. If you do that, don't forget to go back to Channel 2 for our program.

3. It is very important for you to test your equipment as soon as possible to ensure that it is functioning properly and to see if you can get programming from the satellite we'll be on. Storms can cause damage and/or move your antenna out of alignment or you may not have your satellite of choice programmed in. Do not wait until test time to discover problems. If you think your dish and/or receiver are malfunctioning or not programmed correctly, have them checked out by a professional well before the program.

4. Although a Troubleshooter will be provided, we cannot guarantee the performance of your equipment.