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Page Posted: 2006-05-24

Return to: Disaster Evacuation Card Start

Emergency Information and Contacts for Disaster Relief and Services

This page provides links to information relating to Disaster Evacuation to be used by ORA personnel



Nationwide Fee for Service Plans:

  • APWU Health Plan (High option and Consumer-driven option) 800-841-2734 or 800-222-APWU (2798)

  • Blue Cross and Blue Shield (Standard and Basic option) 1-800-262-7890

  • Government Employees Hospital Association, Inc. (GEHA) (High and Standard option) 800-821-6136

  • Mail Handlers (High and Standard option) 1-800-410-7778

  • Nalc 703-729-4677 or 1-888-636-NALC (6252)

  • PBP Health Plan (High and Standard option) Walgreen’s 1-800-543-1255 or Express Scripts 1-800-238-6095

Local Federal Health Programs:

  • Coventry Healthcare Louisiana (New Orleans and Baton Rouge areas) 1-866-320-0697

  • Humana Coverage First 1-800-448-6262

  • Vantage Health Plan 1-888-823-1910 or 318-361-5998

  • Aetna Health Fund Northern Mississippi 1-800-238-6279


Angela Jones Supervisory Benefits Specialist, Parklawn said that any employees that need assistance can call her directly at:

Office -301-827-4145
Blackberry- 2020-373-4735
Personal Cell 301-802-5110

On page 10 is an OPM, Benefits Administration Letter they received re: expedited benefit services for employees affected.


The Employee Assistance Program has an 800 number that is manned 24/7 for employee counseling: 1-800-222-0364.


Housing assistance and disaster assistance for individuals:

OR register on-line at:


Call to Apply for Assistance 1-800-621-FEMA (3362). The speech or hearing impaired may call (TTY) 1-800-462-7585. You may also register online at:

  • If you are unable to find the information you are seeking, call FEMA's Helpline at 1-800-621-FEMA (3362). The speech or hearing impaired may call (TTY) 1-800-462-7585. Refer to the application number the registrars gave you when you applied.

Making an optional visit to a Disaster Recovery Center to receive more information after you have registered by phone

  • Here you will find local, state, federal, and voluntary agencies that may be able to assist you

Inspector will call to schedule an appointment.

  • There is NO FEE for the inspection.
  • Inspectors will set up an appointment to visit your property within a few days of application.
  • Inspectors are contractors; they are not FEMA employees, but they will have FEMA ID.

Inspector will visit damaged property.

  • Be present for your scheduled appointment.
  • They will inspect the damage, verify ownership and occupancy, and make a report. Inspectors do not determine eligibility.
  • If eligible, you will receive a housing assistance check within 7-10 days.

If eligible, housing assistance check will arrive.

  • Money may be spent for housing needs.

Packet will arrive in mail.

To reduce future loss, consider taking steps to rebuild safer and smarter.

  • Take measures to reduce losses in the future.
  • Encourage community to participate in National Flood Insurance Program (NFIP).
  • Consider buying flood insurance.

Call the FEMA Fraud Hotline if you suspect someone is filing false damage claims

  • 1-800-323-8603
  • Make sure disaster aid goes to those who deserve it.
  • It is a violation of Federal law to file a false claim.


On-line Agency Telephone Directory  
FEMA Teleregistration - Apply for disaster assistance if you live in a designated federal disaster area 1-800-621-FEMA (3362)
FEMA Registration (tdD) - Registration for hearing impaired 1-800-462-7585
FEMA Helpline - For those who have already applied for assistance and have questions regarding their application 1-800-525-0321
FEMA Helpline (tdD) - *Application questions answered for hearing impaired 1-800-660-8005
FEMA Map Service Center 1-800-358-9616
FEMA Map Assistance Center - Provides answers to all of your flooding and mapping questions 1-877-336-2627
FEMA Distribution Center - For ordering any current FEMA publication 1-800-480-2520
NFIP Telephone Response Center - Find answers to flood insurance related questions 1-800-427-4661
FEMA Fraud Hotline - To report the filing of false damage claims 1-800-323-8603


Locate closest American Red Cross office:



go to

There you will be able to either of the following:

Check the Post office web site:

To get a list of where mail delivery has been suspended because of the hurricane.

Check the Post office web site:

To get a list of where mail delivery has been suspended because of the hurricane.

Web site for paying Government credit cards:

Check the box for Government card:

screenshot of a Bank of America website used for paying Government credit cards

Then hit the continue button and enter information:

screenshot of a Bank of America website used for paying Government credit cards


Your TSP savings may be accessed in times of disaster/financial need ( Telephone access:

Thrift Line Telephone Numbers

From the 50 States, including the District of Columbia, the Virgin Islands, Puerto Rico, Guam, American Samoa, and Canada, call the following numbers toll-free:


1-TSP-YOU-FRST (1-877-968-3778)


1-TSP-THRIFT5 (1-877-847-4385)
(for hearing-impaired participants)

International callers who cannot use the toll free number should call the following numbers (not toll-free):


(404) 233-4400


(504) 255-5113
(for hearing-impaired participants


Updates will be posted as information becomes available.

Due to Hurricane Katrina, TSP operations at the National Finance Center in New Orleans have been suspended. We therefore cannot process paper forms. Recently submitted requests (or confirmations of recent requests) may be delayed.

We ask TSP participants to assist us as follows:

  • Please use the Account Access section of this Web site to request TSP transactions, such as interfund transfers, contribution allocations, PIN requests, and to make address changes (if you are a separated participant). In some cases, you may also be able to request and complete a loan or withdrawal on this Web site.
  • Please do not send paper loan and withdrawal requests; neither mail nor fax can be received at this time.
  • If you need TSP materials, please obtain them from this Web site or your agency or service.
  • Please direct general TSP questions to your agency or service. Participant Service Representatives (PSR) at our parallel call center are currently handling all calls. Depending on call volume, you may experience a delay when contacting a PSR.

We appreciate your patience.


Policyholders with questions regarding their coverage for damage caused by Hurricane Katrina should contact their insurance agent or company representative. To assist consumers, special toll-free numbers have been set up by insurance companies. This and other hurricane-related information can be found at.

  • ACE USA Clients receive individual 800 numbers or call 800 433-0385 (ACE USA/INAMAR Marine claims); 800 234-7354 (Disaster Mortgage Protection claims)

  • Acuity 800-242-7666

  • Alfa Insurance Group 888-964-2532

  • Alabama Municipal Insurance Corporation 866-239-AMIC

  • Allmerica 800-628-0250

  • Allstate 800-54-STORM (800-547-8676)

  • Allstate Floridian Insurance Company 800-54-STORM (800-547-8676)

  • American Bankers Insurance Company 800-245-1505

  • American Federation Insurance Company 800-527-3907

  • American General Property Insurance Company of Florida 800-321-2452

  • American International Group 800-433-8880 (auto & home)

  • American National Property & Casualty Company & Affiliates 800-333-2861

  • American Reliable Insurance Company 800-245-1505

  • American Skyline Insurance Company 888-298-5224

  • American States Insurance Company 888-557-5010

  • American Strategic Insurance 866-ASI-LOSS (274-5677)

  • American Superior Insurance 954-577-2202

  • Arch Insurance 800-817-3252

  • Argus Fire & Casualty Company 954-331-4722

  • Armed Forces Insurance Exchange 800-828-7736

  • Atlantic Mutual Insurance Company 800-945-7461

  • Atlantic Preferred Insurance Company 800-673-4952

  • Auto Owners Insurance Group (Palm City) 800-783-1269

  • Auto Owners Insurance Group (Ft. Meyers) 800-437-2256

  • AXA Re Property and Casualty 800-216-3711

  • Bankers Insurance Company 800-765-9700

  • Bankers Security Insurance Company 800-765-9700

  • Bituminous 800-822-2905 (Florida); 800-605-0311 (Mississippi &
  • Louisiana); 800-678-3104 (National)

  • Bristol West Insurance Group 800-BRISTOL

  • Capital Preferred 800-734-4749 or 888-388-2742

  • Catawba Insurance 800-711-9386

  • Century Surety Insurance Company 800-850-0422

  • CHUBB Insurance Group 800-252-4670 (800-CLAIMS-0)

  • Church Mutual Insurance 800-554-2642

  • Citizens Property Insurance Corp. 866-411-2742 (866-411-CPIC)

  • Cincinnati Insurance Company (call your local agent first and then 1-877-242-2544)

  • Clarendon National Insurance Company 800-216-3711

  • Clarendon Select Insurance Company 800-509-1592

  • CNA 877-733-4250

  • Colony Insurance Company 800-577-6614 ext. 1715

  • Companion Property & Casualty 800-649-2948

  • Cotton States Mutual Group 800-282-6536

  • CUNA Mutual 800-637-2676

  • Cypress 888-352-9773

  • EMC Insurance Companies 800-910-4988

  • Encompass Insurance Company 800-588-7400

  • Erie Insurance Group 800-367-3743

  • Farmers 800-435-7764

  • FCCI (first report of injury) 800-226-3224

  • Federal Mutual 888-333-4949

  • Federated National Insurance Company 800-420-7075

  • FEMA 800-621-3362 (800-621-FEMA)

  • Fidelity & Casualty Insurance Company 800-725-9472

  • Fidelity National Insurance Company 800-220-1351

  • Fidelity National Property and Casualty Insurance Company 800-725-9472

  • Fireman's Fund 888-347-3428 (888-FIREHAT)

  • First Floridian 800-252-4633 (800-CLAIM33) (personal); 800-238-6225 (business)

  • First Premium Insurance Group (Lloyd’s Mobile Home) 800-432-3072

  • First Protective Insurance Company 877-744-5224

  • First Trenton 800-468-7341

  • Florida Family Insurance Company 888-486-4663 or 888-850-4663

  • Florida Farm Bureau Insurance Companies 800-330-3327

  • Florida Select 888-700-0101

  • Florida Preferred Property Insurance Company 800-673-4952

  • FM Global 877-639-5677 (877-NEWLOSS)

  • Foremost Insurance Company 800-527-3907

  • GE Employers Re 866-413-8978

  • GEICO 800-841-3000

  • General Star Indemnity Company 800-624-5237

  • General Star National Insurance Company 800-624-5237

  • Georgia Casualty & Surety 800-279-8279 (claim reporting); 866-458-7506 (claim dept.)

  • Georgia Farm Bureau 866-842-32276

  • GMAC Insurance (Auto Claims) 800-468-3466

  • Granada Insurance Company 800-392-9966

  • Great American 800-221-7274

  • Guide One 888-748-4326

  • Hanover Insurance (Allmerica) 800-628-0250

  • Harbor Insurance Company - 800 216-3711

  • The Hartford - 800-243-5860

  • Hartford Insurance Company of the Midwest 800-637-5410 or 800-243-5860

  • Hartford Steam 800-HSB-LOSS

  • Holyoke Mutual - 800-225-2533

  • ICAT 866-789-4228

  • Industrial Risk Insurers - 860-520-7347 (Business claims)

  • Interstate Fire & Casualty 800-456-8458, Ext. 770

  • Liberty Mutual - 800-2CLAIMS (800-225-2467)

  • Liberty Mutual Fire Insurance Company 800-637-0757 (in state); 800-633-1833 (24 hour)

  • Louisiana Citizens Property Insurance Corporation 800-274-9830

  • Louisiana Farm Bureau 866-275-7322

  • Main Street America Group 877-282-3844

  • Mercury Insurance Group 800-987-6000

  • MetLife Auto & Home 800-854-6011

  • Mississippi Farm Bureau 866-275-7322

  • National Flood Insurance Program (NFIP) - 1-800-427-4661

  • National Insurance Company 800-239-2121

  • Nationwide 800-421-3535

  • North Pointe Insurance Company 877-878-1991

  • Ohio Casualty and West American Insurance Company 888-701-8727

  • Old Dominion Insurance Company 877-425-2467 or 800-606-7992

  • Omaha Property & Casualty 800-638-2592 (Flood only)

  • Omega Insurance Company 800 216-3711

  • OneBeacon 877-248-4968

  • Poe Financial Group 800-673-4952

  • Progressive Auto Insurance 800-PROGRESSIVE (766-4737)

  • QualSure Insurance Corp. 877-563-0150

  • Regency (Tower Hill) 800-216-3711

  • Republic Fire & Casualty (Homeowners, Dwelling Fire, Auto &
  • Commercial) 800-451-0286

  • Republic Group (Republic Fire & Casualty, Republic Underwriters
  • Southern Ins Co, Southern Underwriters Ins) 800-451-0286

  • Republic Underwriters (Commercial) 800-451-0286

  • RLI Insurance Company 800-444-0406

  • Royal & Sun Alliance 800-847-6925

  • SAFECO 800-332-3226

  • Scottsdale Insurance Company 800-423-7675

  • Security National Insurance Company 800-Bristol

  • Selective 866-455-9969

  • Service Insurance Company 800-780-8423

  • Shelter Insurance Group 800-SHELTER (800-743-5837)

  • Sompo Japan 800-444-6870

  • Southern Family Insurance Company 800-673-4952

  • Southern Fidelity 866-874-7342

  • Southern Insurance Company (Commercial) 800-451-0286

  • Southern Underwriters (Commercial) 800-451-0286

  • Southwest Business Corp. (Lloyd’s Excess Flood) 800-527-0066 Ex. 7389

  • St. Johns Insurance Company 800-748-2030

  • St. Paul Insurance Companies 800-CLAIM 33 (800-252-4633) -Auto and Home Claims;

  • 800-STPAUL (800-787-2851) - Business Claims
  • St. Paul Travelers 800-CLAIM33 (800-252-4633) - Auto and Home Claims; 800-787-2851 - Business Claims; 800-356-6663 -Flood Claims

  • State Farm Insurance 800-SF-CLAIM (800-732-5246)

  • Sunshine State Insurance Company 877-329-8795

  • TAPCO 888-437-0373

  • Texas Farm Bureau 800-772-6535

  • Tower Hill Insurance Companies 800-216-3711 or 800-509-1592

  • Travelers 800-252-4633 (800-CLAIM 33) – Personal Claims; 800-238-6225 - Business Claims; 800-356-6663 (Flood claims)

  • Travelers Boat & Yacht 800-772-4482

  • Travelers WC (first report of injury) 800-238-6225

  • United Fire Insurance Company 800-343-9131

  • United Property and Casualty Company 800-861-4370

  • Universal Insurance Company 888-846-7647

  • USAA 800-531-8222

  • USF&G 800-787-2851; 800-631-6478 (homeowners claim); 407-660-9000 (customer service)

  • USLI 800-523-5545

  • Vanguard Fire & Casualty Company 888-343-5585

  • XL Insurance 800-688-1840

  • Zenith (first report of injury) 800-440-5020

  • Zurich Insurance Company 800-987-3373

United States
Office of Personnel Management
The Federal Government’s Human Resources Agency
Image of the official seal of the Office of Personnel Management

Benefits Administration Letter

Number: 05-20X

Date: August 31, 2005
Subject: Hurricane Katrina and the FEGLI, FLTCIP, FSAFEDS and FEHB Programs

Our hearts go out to those affected by Hurricane Katrina. Here’s a quick update on how this disaster may affect our various benefit programs.

Federal Employees’ Group Life Insurance Program (FEGLI)

The Office of Federal Employees’ Group Life Insurance (OFEGLI) has already instituted its expedited payment procedures.

What Is the First Step for the Agency?
If your agency receives information that one of your insured employees and/or insured family members was killed or accidentally dismembered as a result of Katrina, please let us know by emailing fegli@opm.govwith whatever details you may have, including the enrollee’s name, even if you don't yet have all the information to certify the coverage and submit the claim form(s).

What Are the FEGLI Program's Expedited Procedures?
We are waiving the requirement for a death certificate for deaths in this situation. OFEGLI will accept a written statement from the agency that the insured was in the area affected by Katrina when the death occurred or, to the best of their knowledge, the insured is missing and presumed (or confirmed) dead.

If such a statement is not available, OFEGLI will consider whatever information is available, including newspaper accounts or information from other reliable sources, including reliable sites on the Internet.

Should Agencies Annotate FEGLI Claim Forms?
Yes, this will help immensely. Please indicate on any claim forms and certification forms sent to OFEGLI that such an incident is a Katrina Claim. That will help OFEGLI know that special expedited procedures should be followed.

Where Should Agencies Send the FEGLI Claim Forms and Certifications?
Please send such claims to the same address you use for other FEGLI claims - OFEGLI, P.O. Box 2627, Jersey City, NJ 07303-2627 and write “Katrina Claim” on the front of the envelope. You may wish to send the claims via an overnight service in which case you must use a street address (OFEGLI, 2 Montgomery Street, Jersey City, NJ 07302-3802, phone 1-800-633-4542).

Federal Long Term Care Insurance Program (FLTCIP)

FLTCIP enrollees who live in the affected areas and miss premium payments during this time of crisis will not have their coverage cancelled. Long Term Care Partners will work with these enrollees at a later time to bring their accounts up to date.

Federal Flexible Spending Account Program (FSAFEDS)

It is possible, though rare, that FSAFEDS enrollees who work for an agency serviced by the National Finance Center may find that an allotment was not taken out of their pay for one or possibly two pay periods. That should be rare, because NFC only makes changes to the FSAFEDS allotments if there is a change in the amount of the allotment. For most enrollees, there isn’t a change in FSAFEDS allotments from one pay period to the next.

Please contact us at if there are any issues with FSAFEDS allotments or claims that are causing a hardship on affected employees and their families.

Federal Employees Health Benefits Program (FEHB)

We are contacting FEHB carriers to ask them to demonstrate maximum flexibility under their OPM contract, including the following:

  • We expect fee-for-service carriers to relax certain provisions such as their pre-certification requirement that the plan must be notified within two business days of an emergency admission.
  • We expect fee-for-service and HMOs to relax requirements about notification and levels of benefit payment when victims are taken to non-plan and/or non-PPO hospitals or other treatment centers.
  • We expect plans to make certain that FEHB members get additional supplies of medications as backup for emergency situations if necessary.
  • Though charges for work-related injuries sustained by Federal workers are payable by the Office of Workers' Compensation Programs (OWCP), we are encouraging FEHB plans to provide immediate payment and seek subsequent reimbursement from OWCP.

Thank you for your help in providing the best possible service for your affected employees and their families.

Kathleen M. McGettigan
Deputy Associate Director
Center for Retirement and Insurance Services

Providing Assistance To Others:


Here is a list of phone numbers set up solely for cash donations and/or volunteers.

Donate cash to:

American Red Cross
1-800-HELP NOW (435-7669) English,
1-800-257-7575 Spanish;

Operation Blessing

America’s Second Harvest

Donate Cash to and Volunteer with:

Adventist Community Services

Catholic Charities, USA

Christian Disaster Response
941-956-5183 or 941-551-9554

Christian Reformed World Relief Committee

Church World Service

Convoy of Hope

Lutheran Disaster Response

Mennonite Disaster Service

Nazarene Disaster Response

Presbyterian Disaster Assistance

Salvation Army
1-800-SAL-ARMY (725-2769)

Southern Baptist Convention -- Disaster Relief
1-800-462-8657, ext. 6440

United Methodist Committee on Relief

For further information: visit the web site for the National Voluntary Organizations Active in Disaster (NVOAD) at:

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