National Institute for Literacy
 

[ProfessionalDevelopment 2014] Re: Volunteer Tutor Training

robinschwarz1 at aol.com robinschwarz1 at aol.com
Tue Mar 4 22:16:41 EST 2008



Kelli-- I love Alisa's work-- what a terrific foundation for training to use videos and case studies.  That, combined with Ann's orientation/pre-tutoring period, would address so many of the issues I have fussed about.  

How lucky for all that these great ideas are surfacing for program coordinators and trainers to take advantage of.    Robin Lovrien Schwarz







-----Original Message-----
From: Sandman-Hurley, Kelli <KSandmanHurley at sandiego.gov>
To: The Adult Literacy Professional Development Discussion List <professionaldevelopment at nifl.gov>
Sent: Tue, 4 Mar 2008 7:23 pm
Subject: [ProfessionalDevelopment 2009] Re: Volunteer Tutor Training






















Hello all:



 



As a tutor trainer for many years and a coordinator
or a library literacy program I have seen/done great trainings and had mixed
results of how this training actually translates into practice once matched
with a learner. There are two really great articles by Alisa Belzer that might
be of interest to you. One is in the Journal of Adolescent and Adult Literacy
and the other in the Journal of Literacy Research. You might get some great
insight from them; I know I did. Although, it wasn’t what I really wanted to
hear, it has prompted me to add case studies and videos of real learners into
our training to try to help tutors become more familiar with different
situation they might find themselves in. I have found that real practice and
real situations is the only way to even remotely begin to properly train a
volunteer.



 



Enjoy,



Kelli Sandman-Hurley



Ltieracy Coordinator



READ/San Diego



Doctoral Candidate



San Diego State University



 
















From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Molly Elkins

Sent: Tuesday, March 04, 2008 4:12
PM

To: 'The Adult Literacy
Professional Development Discussion List'

Subject: [ProfessionalDevelopment
2008] Re: Volunteer Tutor Training






 



It is
really wonderful to hear (and see) what other literacy organizations offer
their volunteer tutors in terms of training and development. Since I am just a
little program, hardly starting up, it is really great to see models of what
else is out there so that I do not have to reinvent the wheel.



 



I would
love for other programs to share what they do in terms of tutor training and
support, requirements, etc.



 



I’m
curious, Ann, what is your website, can I check it out?



 



Robin, I
did look at your website for the New Mexico Literacy Coalition- it’s really
great, and I am impressed with your training schedule!



 






Thank
you,



 



Molly
Elkins

Literacy Specialist

Douglas County Libraries

Phillip S. Miller Library

  100 S. Wilcox Street

  Castle Rock CO 80104

  Map

Direct Phone: (303)688-7646



Alt
Phone: (303) 791-READ



Fax:
(303) 688-7655

Email: melkins at dclibraries.org

Web: www.DouglasCountyLibraries.org



















From:
professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Ann Beck

Sent: Tuesday, March 04, 2008 2:48
PM

To: 'The Adult Literacy
Professional Development Discussion List'

Subject: [ProfessionalDevelopment
2007] Re: Tutors becoming aware ofspecific ESOL needs






 



I haven't seen
any much of a tutor training program. We have a mandatory 12 hour pre-service
training for all potential tutors, experienced or not. That way we get to know
them well enough to match them appropriately. We also offer lots of support
with a library, website, monthly workshops (1 a year is also mandatory). Our
tutors do come to us with their concerns and usually it all works out.



Ann Beck



LV Coconino
County



Flagstaff, AZ



 













From:
professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of robinschwarz1 at aol.com

Sent: Monday, March 03, 2008 9:32
PM

To:
professionaldevelopment at nifl.gov

Subject: [ProfessionalDevelopment
2006] Re: Tutors becoming aware of specific ESOL needs






Molly-- you are fortunate to have tutors who have some
experience/training.  When tutors do not have such experience here are a
couple of ideas:



I think one approach to think about is that for nearly all who volunteer, the
situation should not be characterized as tutoring--but rather as conversation
partners-- with that label, there are no expectations about teaching anything
--and the learners might well profit from just that interaction.   We used
to have conversation partners for our students at my university in DC-- like
most tutors, they were stay-at-home moms or retired teachers or business people
who were interested either in learning another language or about another
culture--and they talked about anything under the sun with learners for one or
more hours a week-- the two arranged their own schedule.   If learners
were lucky, the partner could explain some vocabulary or cultural things or
discuss a reading assigned for class---but there were no expectations in terms
of actually teaching or learning.  Quite of lot of our learners profited
enormously from the opportunity to practice English and ask questions about
vocabulary or cultural stuff. 

Students coming for help would be disabused of the notion that they were going
to be "Taught" English--but could profit from time with someone
willing to talk to/with them. 



The second level could be tutors who DO know something about teaching a
language/English--either from experience or from formal training--and they
would be provided ways to expand their skills on their own and be given a
probationary tutoring situation --with supervision -- and the supervisor
checking with the student (not in the presence of the tutor) about how needs
are being met.  Supervision would include direct training in eliciting the
student's English needs and structuring tutoring to address those
needs.   Tutors could increase their learning through videos, the
internet, reading, and observing willing ESL teachers.  



Beyond that, tutors would only work with either low level ESL learners,
learners with low or no literacy, or with English-speaking remedial reading
students if they have evidence of expertise to do that kind of tutoring. 



I worked for many years in a program for struggling adult learners (not ESL) in
DC and we guarded our students zealously from incompetent or insufficiently
trained tutors.  We did this because we knew that the damage done is never
undone and often is the coup de grace for those who have already struggled many
years.  ESOL students should be similarly protected.  



As for those with very limited oral proficiency, the need is rather
clearer--they have to be able to understand and respond to basic social
questions and requests for information.  Beyond that, whatever their work
is or wherever they will use English will dictate what the tutoring should
address.   This can be learned with the help of an interpreter.  It
is important, I feel, to remember that most learners at that level are putting
themselves in the hands of teachers/tutors with the complete expectation that
the teacher/tutor will know what they need to learn to be able to understand
and speak English.   At this level, they are not going to respond to the
idea of being asked for what they need to learn with any real understanding.  
Rather, the tutor/teacher needs to get to know the learner WELL very soon and
begin to ferret out where English is needed functionally and proceed with the
basics.   When I pressed one tutor about what her learner needed, she
finally admitted that the learner worked in a daycare center and said she could
not understand what the parents asked her when they came to drop off or pick up
their children.  Nor could she tell them what they needed to know.  
When I suggested that that need would fill the tutoring curriculum for months
to come, the tutor resolved to go visit the center so she would have a clearer
idea of just what the learner needed to understand and say.   She also
finally understood that the fact that the learner wrote everything down during
tutoring did not mean the learner knew how to say or recognize those things in
the actual situation at work--and THAT was the other focus of lessons-- actual
USE of and mastery of what was critically needed at the workplace.  
To me this doesn't seem like rocket science-- so when tutors cannot make those
decisions, I have to wonder what their "training" actually
addressed.  



What I just hate to see is what that tutor had been doing: shuffling through
materials and books searching for something to fill the time of tutoring and no
idea at all if the learner actually needed or wanted to practice what was
found.  This indicates a complete misunderstanding of why the learner is
there and what can be accomplished in most tutoring.  



Robin 









 






-----Original
Message-----

From: Molly Elkins <melkins at dclibraries.org>

To: 'The Adult Literacy Professional Development Discussion List'
<professionaldevelopment at nifl.gov>

Sent: Mon, 3 Mar 2008 1:17 pm

Subject: [ProfessionalDevelopment 2005] Re: Tutors becoming aware of specific
ESOL needs












I
completely agree that tutoring should be driven by learner needs. I do hammer
that home with my tutors in training, because I believe that the learners will
get little out of a program that isn’t meeting their needs, and adult learners
will be likely to simply leave.









 









And I have
to say that I am blessed in my program with MANY tutors who are experienced at
working with adults, and teaching reading and/or ESL. Frequently I am astounded
at the experience my tutors bring to our program. But I also have many tutors
that are inexperienced. Some are hoping to gain experience, and others are
admittedly looking for the pleasure of feeling like they helped someone else.









 









Here’s my
actual dilemma. I have a waiting list of many people who would like service through
our program. Some have been waiting since November, and I have new people
applying to our program weekly.









 









What I’m
trying to do is offer professional development to my tutors anywhere I can. I
provide them with a training manual that has a wealth of information and
ready-to-use ideas. I am setting up round table discussions where tutors can
share with one another. I inform them of opportunities in the community for
professional development. Many of them attend because they are thirsty for
knowledge of how to help their learners.









 









What my
tutors ultimately need is the ability to gage learner needs even when a learner
can’t articulate what that need is. This ability is something that will mainly
come with experience, probably not training or testing.









 












Thank
you,









 









Molly
Elkins

Literacy Specialist

Douglas County Libraries

Phillip S. Miller Library

  100 S. Wilcox Street

  Castle Rock CO 80104

  Map

Phone: (303)791-READ









Fax:
(303) 688-7655

Email: melkins at dclibraries.org

Web: www.DouglasCountyLibraries.org

























From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov]
On Behalf Of robinschwarz1 at aol.com

Sent: Saturday, March 01, 2008
2:21 PM

To: professionaldevelopment at nifl.gov

Subject: [ProfessionalDevelopment
2002] Re: Tutors becoming aware of specific ESOL needs












 












Molly-- you have stated the problem neatly in your second
paragraph--How WILL an inexperienced tutor begin to help a learner with almost
no English skills? 



But my question to you is why you feel you CAN'T require all volunteers who
work with low level ESL learners to have experience??  As I noted in a
much earlier post,  it is backwards to have the tutoring program be for
the pleasure and benefit ofr tutors.  Tutoring response should be driven
by learner needs-- short and simple.  



Robin Lovrien Schwarz 















 















 












-----Original Message-----

From: Molly Elkins <melkins at dclibraries.org>

To: 'The Adult Literacy Professional Development Discussion List' <professionaldevelopment at nifl.gov>

Sent: Wed, 27 Feb 2008 12:52 pm

Subject: [ProfessionalDevelopment 1995] Tutors becoming aware of specific ESOL
needs


















I am very
interested in this discussion. I coordinate the Adult Literacy program at our
library, which is powered entirely by volunteers. Many have experience working
with adult learners or ESL, but many also do not.















 















In our
training, we do discuss the importance of meeting the specific learning needs
and goals of the learner, however, if the learner is unable to articulate, how
will an inexperienced tutor be helpful?















 















I don’t
want to just throw my hands up and do away with the program, or require that
all volunteers have experience. How can I train or prepare my tutors to meet
the needs of their learners?















 


















Thank
you,















 















Molly
Elkins

Literacy Specialist

Douglas County Libraries

Phillip S. Miller Library

  100 S. Wilcox Street

  Castle Rock CO 80104

  Map

Phone: (303)791-READ















Fax:
(303) 688-7655

Email: melkins at dclibraries.org

Web: www.DouglasCountyLibraries.org































From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov]
On Behalf Of robinschwarz1 at aol.com

Sent: Thursday, February 07, 2008
11:15 AM

To: professionaldevelopment at nifl.gov

Subject: [ProfessionalDevelopment
1911] Re: Requesting Resource Information


















 


















I hate to be a wet blanket here, but this just caught my
eye.  Why don't you recommend that this person advertise at a local
college for someone to tutor him.  He needs someone who will work with him
on his assignments who is able to meet him at the level of English he already
has.   I say this having just worked with one on one with the FOURTH
tutor from the local library Literacy Services assigned to an ESOL learner with
fairly strong English skills.  I have also worked with numerous literacy
service providers in several states and regularly provide PD sessions for
literacy tutors in the state where I live.  



These tutors mean so well but know so very little about working with ESOL learners
that frankly, it is not a productive match.   Since the tutors do not
know ESOL issues well, they tend to grab at some generic book in hopes that
will appease the learner-- when usually the learner has very specific needs and
goals, as does this learner, which do not get met or addressed at
all.  



I am so disheartened by the gap between what ESOL learners need and what their
literacy tutors are providing that I have decided to speak more frankly about
it.  I have adjusted my sessions with tutors to help them start with the
very basics: let's find out just what English your learner actually knows and
then what he or she really came to you to learn. 





















 





















Robin Lovrien Schwarz


















-----Original Message-----

From: Sandy Phillips <SPhillips at ci.oceanside.ca.us>

To: lbedford at rushmore.com; The Adult
Literacy Professional Development Discussion List <professionaldevelopment at nifl.gov>

Sent: Thu, 7 Feb 2008 10:37 am

Subject: [ProfessionalDevelopment 1910] Re: Requesting Resource Information


















Laurie,















 















Have him call the Literacy Coordinator at
the Stockton Public Library Peaches Ehrich at (209) 937-8261.  I am sure
she can help him locate the help he needs.















 


















Sandy Phillips

Literacy
Coordinator

Volunteer
Coordinator

(760)
435-5683

(760)
435-5681 FAX#

sphillips at ci.oceanside.ca.us



















 

























From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov]
On Behalf Of Laurie Bedford

Sent: Thursday, February 07, 2008
7:38 AM

To: The Adult Literacy
Professional Development Discussion List

Subject: [ProfessionalDevelopment
1909] Requesting Resource Information


















All,





















I am an adjunct faculty member at an online unversity teaching graduate
courses.   I have a student who is struggling with his
writing.   He is an english languague learner and Spanish is his
first language.   He lives in Stockton, CA.   Does anyone
know of any resources in that area that he might draw upon?  Thanks.





















Laurie

























Laurie Bedford, Ph.D.

Adjunct Faculty/Instructional Development Consultant

lbedford at rushmore.com

605-720-7881


















 













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