National Institute for Literacy
 

[ProfessionalDevelopment 2020] Re: [Professional Development 2017] Re: Volunteer Tutor Training

Lipson, Jim jlipson at pima.edu
Thu Mar 6 13:13:32 EST 2008


Wow...what a great discussion on tutoring! Molly, are you willing to
share your training manual? Here in Tucson (Pima Community College
Adult Education) we have developed a manual/handbook for teachers. The
idea is that we want teachers, as "supervising instructors" to see that
they need to invest some time and energy with their volunteers if they
really want them to be successful.



Regarding professional development...we invite tutors to any PD event or
activity that we offer for teachers-the idea being that the tutor is
also an educator and not just a tutor. Periodically I have also invited
volunteers for a half day in-service for them to discuss what works and
what is not working for them within the program and how they can be
better supported. I may also break them into interest topic groups to
share strategies and best practices. Periodically we also ask them to
fill out self evaluations. The advantage of this is that they will
often share things in writing they will not share in a phone, e-mail or
personal visit. Sometimes this can be brutally enlightening!



Jim Lipson

Volunteer Coordinator

Pima Community College Adult Education

520.884.8628

________________________________

From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of
Sandman-Hurley, Kelli
Sent: Thursday, March 06, 2008 10:29 AM
To: The Adult Literacy Professional Development Discussion List
Subject: [ProfessionalDevelopment 2017] Re: Volunteer Tutor Training



Hi Jane:



We did try a listserv for tutors and it did not go well, but we have
contemplated trying it again. We are also in the process of putting
together a monthly meeting where tutors can come with their questions
for the staff. We are hoping that having this meeting in the evening,
during the week (with food), that they will come.


We also host an annual Tutor Conference that is very well attended, not
only by our tutors, but tutors from all over California.



Kelli



________________________________

From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Jane
Greiner
Sent: Thursday, March 06, 2008 7:16 AM
To: The Adult Literacy Professional Development Discussion List
Subject: [ProfessionalDevelopment 2016] Re: Volunteer Tutor Training



I'm wondering if any of you have successful strategies for getting
tutors to attend ongoing training as they tutor. I know some programs
require tutors to attend. Does that work well?



What other strategies encourage them to continue to learn and grow in
their tutoring role?

Has anyone tried email discussions with their tutors?



Thanks,

Jane

Jane Greiner
Professional Development Coordinator
ProLiteracy America
www.proliteracy.org
jgreiner at proliteracy.org
315.422.9121 ext. 283

Learn more about ProLiteracy America's Professional Development at
http://www.newreaderspress.com/default_prolit.aspx



-----Original Message-----
From: Molly Elkins [mailto:melkins at dclibraries.org]
Sent: Tuesday, March 04, 2008 7:12 PM
To: 'The Adult Literacy Professional Development Discussion
List'
Subject: [ProfessionalDevelopment 2008] Re: Volunteer Tutor
Training

It is really wonderful to hear (and see) what other literacy
organizations offer their volunteer tutors in terms of training and
development. Since I am just a little program, hardly starting up, it is
really great to see models of what else is out there so that I do not
have to reinvent the wheel.



I would love for other programs to share what they do in terms
of tutor training and support, requirements, etc.



I'm curious, Ann, what is your website, can I check it out?



Robin, I did look at your website for the New Mexico Literacy
Coalition- it's really great, and I am impressed with your training
schedule!



Thank you,



Molly Elkins
Literacy Specialist
Douglas County Libraries
Phillip S. Miller Library
100 S. Wilcox Street
Castle Rock CO 80104
Map
<http://www.mapquest.com/maps/map.adp?country=US&addtohistory=&formtype=
address&searchtype=address&cat=&address=100%20S%20Wilcox%20St&city=Castl
e%20Rock&state=CO&zipcode=80104%2d1911&search=Get%2bMap>
Direct Phone: (303)688-7646

Alt Phone: (303) 791-READ

Fax: (303) 688-7655
Email: melkins at dclibraries.org
Web: www.DouglasCountyLibraries.org
<http://www.douglascountylibraries.org/>


________________________________


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Ann Beck
Sent: Tuesday, March 04, 2008 2:48 PM
To: 'The Adult Literacy Professional Development Discussion
List'
Subject: [ProfessionalDevelopment 2007] Re: Tutors becoming
aware ofspecific ESOL needs



I haven't seen any much of a tutor training program. We have a
mandatory 12 hour pre-service training for all potential tutors,
experienced or not. That way we get to know them well enough to match
them appropriately. We also offer lots of support with a library,
website, monthly workshops (1 a year is also mandatory). Our tutors do
come to us with their concerns and usually it all works out.

Ann Beck

LV Coconino County

Flagstaff, AZ




________________________________


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of
robinschwarz1 at aol.com
Sent: Monday, March 03, 2008 9:32 PM
To: professionaldevelopment at nifl.gov
Subject: [ProfessionalDevelopment 2006] Re: Tutors becoming
aware of specific ESOL needs

Molly-- you are fortunate to have tutors who have some
experience/training. When tutors do not have such experience here are a
couple of ideas:

I think one approach to think about is that for nearly all who
volunteer, the situation should not be characterized as tutoring--but
rather as conversation partners-- with that label, there are no
expectations about teaching anything --and the learners might well
profit from just that interaction. We used to have conversation
partners for our students at my university in DC-- like most tutors,
they were stay-at-home moms or retired teachers or business people who
were interested either in learning another language or about another
culture--and they talked about anything under the sun with learners for
one or more hours a week-- the two arranged their own schedule. If
learners were lucky, the partner could explain some vocabulary or
cultural things or discuss a reading assigned for class---but there were
no expectations in terms of actually teaching or learning. Quite of lot
of our learners profited enormously from the opportunity to practice
English and ask questions about vocabulary or cultural stuff.
Students coming for help would be disabused of the notion that
they were going to be "Taught" English--but could profit from time with
someone willing to talk to/with them.

The second level could be tutors who DO know something about
teaching a language/English--either from experience or from formal
training--and they would be provided ways to expand their skills on
their own and be given a probationary tutoring situation --with
supervision -- and the supervisor checking with the student (not in the
presence of the tutor) about how needs are being met. Supervision would
include direct training in eliciting the student's English needs and
structuring tutoring to address those needs. Tutors could increase
their learning through videos, the internet, reading, and observing
willing ESL teachers.

Beyond that, tutors would only work with either low level ESL
learners, learners with low or no literacy, or with English-speaking
remedial reading students if they have evidence of expertise to do that
kind of tutoring.

I worked for many years in a program for struggling adult
learners (not ESL) in DC and we guarded our students zealously from
incompetent or insufficiently trained tutors. We did this because we
knew that the damage done is never undone and often is the coup de grace
for those who have already struggled many years. ESOL students should
be similarly protected.

As for those with very limited oral proficiency, the need is
rather clearer--they have to be able to understand and respond to basic
social questions and requests for information. Beyond that, whatever
their work is or wherever they will use English will dictate what the
tutoring should address. This can be learned with the help of an
interpreter. It is important, I feel, to remember that most learners at
that level are putting themselves in the hands of teachers/tutors with
the complete expectation that the teacher/tutor will know what they need
to learn to be able to understand and speak English. At this level,
they are not going to respond to the idea of being asked for what they
need to learn with any real understanding. Rather, the tutor/teacher
needs to get to know the learner WELL very soon and begin to ferret out
where English is needed functionally and proceed with the basics. When
I pressed one tutor about what her learner needed, she finally admitted
that the learner worked in a daycare center and said she could not
understand what the parents asked her when they came to drop off or pick
up their children. Nor could she tell them what they needed to know.
When I suggested that that need would fill the tutoring curriculum for
months to come, the tutor resolved to go visit the center so she would
have a clearer idea of just what the learner needed to understand and
say. She also finally understood that the fact that the learner wrote
everything down during tutoring did not mean the learner knew how to say
or recognize those things in the actual situation at work--and THAT was
the other focus of lessons-- actual USE of and mastery of what was
critically needed at the workplace. To me this doesn't seem like
rocket science-- so when tutors cannot make those decisions, I have to
wonder what their "training" actually addressed.

What I just hate to see is what that tutor had been doing:
shuffling through materials and books searching for something to fill
the time of tutoring and no idea at all if the learner actually needed
or wanted to practice what was found. This indicates a complete
misunderstanding of why the learner is there and what can be
accomplished in most tutoring.

Robin



-----Original Message-----
From: Molly Elkins <melkins at dclibraries.org>
To: 'The Adult Literacy Professional Development Discussion
List' <professionaldevelopment at nifl.gov>
Sent: Mon, 3 Mar 2008 1:17 pm
Subject: [ProfessionalDevelopment 2005] Re: Tutors becoming
aware of specific ESOL needs

I completely agree that tutoring should be driven by learner
needs. I do hammer that home with my tutors in training, because I
believe that the learners will get little out of a program that isn't
meeting their needs, and adult learners will be likely to simply leave.



And I have to say that I am blessed in my program with MANY
tutors who are experienced at working with adults, and teaching reading
and/or ESL. Frequently I am astounded at the experience my tutors bring
to our program. But I also have many tutors that are inexperienced. Some
are hoping to gain experience, and others are admittedly looking for the
pleasure of feeling like they helped someone else.



Here's my actual dilemma. I have a waiting list of many people
who would like service through our program. Some have been waiting since
November, and I have new people applying to our program weekly.



What I'm trying to do is offer professional development to my
tutors anywhere I can. I provide them with a training manual that has a
wealth of information and ready-to-use ideas. I am setting up round
table discussions where tutors can share with one another. I inform them
of opportunities in the community for professional development. Many of
them attend because they are thirsty for knowledge of how to help their
learners.



What my tutors ultimately need is the ability to gage learner
needs even when a learner can't articulate what that need is. This
ability is something that will mainly come with experience, probably not
training or testing.



Thank you,



Molly Elkins
Literacy Specialist
Douglas County Libraries
Phillip S. Miller Library
100 S. Wilcox Street
Castle Rock CO 80104
Map
<http://www.mapquest.com/maps/map.adp?country=US&addtohistory=&formtype=
address&searchtype=address&cat=&address=100%20S%20Wilcox%20St&city=Castl
e%20Rock&state=CO&zipcode=80104%2d1911&search=Get%2bMap>
Phone: (303)791-READ

Fax: (303) 688-7655
Email: melkins at dclibraries.org
Web: www.DouglasCountyLibraries.org
<http://www.douglascountylibraries.org/>


________________________________


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov
<mailto:professionaldevelopment-bounces at nifl.gov?> ] On Behalf Of
robinschwarz1 at aol.com
Sent: Saturday, March 01, 2008 2:21 PM
To: professionaldevelopment at nifl.gov
Subject: [ProfessionalDevelopment 2002] Re: Tutors becoming
aware of specific ESOL needs



Molly-- you have stated the problem neatly in your second
paragraph--How WILL an inexperienced tutor begin to help a learner with
almost no English skills?

But my question to you is why you feel you CAN'T require all
volunteers who work with low level ESL learners to have experience?? As
I noted in a much earlier post, it is backwards to have the tutoring
program be for the pleasure and benefit ofr tutors. Tutoring response
should be driven by learner needs-- short and simple.

Robin Lovrien Schwarz





-----Original Message-----
From: Molly Elkins <melkins at dclibraries.org>
To: 'The Adult Literacy Professional Development Discussion
List' <professionaldevelopment at nifl.gov>
Sent: Wed, 27 Feb 2008 12:52 pm
Subject: [ProfessionalDevelopment 1995] Tutors becoming aware of
specific ESOL needs

I am very interested in this discussion. I coordinate the Adult
Literacy program at our library, which is powered entirely by
volunteers. Many have experience working with adult learners or ESL, but
many also do not.



In our training, we do discuss the importance of meeting the
specific learning needs and goals of the learner, however, if the
learner is unable to articulate, how will an inexperienced tutor be
helpful?



I don't want to just throw my hands up and do away with the
program, or require that all volunteers have experience. How can I train
or prepare my tutors to meet the needs of their learners?



Thank you,



Molly Elkins
Literacy Specialist
Douglas County Libraries
Phillip S. Miller Library
100 S. Wilcox Street
Castle Rock CO 80104
Map
<http://www.mapquest.com/maps/map.adp?country=US&addtohistory=&formtype=
address&searchtype=address&cat=&address=100%20S%20Wilcox%20St&city=Castl
e%20Rock&state=CO&zipcode=80104%2d1911&search=Get%2bMap>
Phone: (303)791-READ

Fax: (303) 688-7655
Email: melkins at dclibraries.org
Web: www.DouglasCountyLibraries.org
<http://www.douglascountylibraries.org/>


________________________________


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov
<mailto:professionaldevelopment-bounces at nifl.gov?> ] On Behalf Of
robinschwarz1 at aol.com
Sent: Thursday, February 07, 2008 11:15 AM
To: professionaldevelopment at nifl.gov
Subject: [ProfessionalDevelopment 1911] Re: Requesting Resource
Information



I hate to be a wet blanket here, but this just caught my eye.
Why don't you recommend that this person advertise at a local college
for someone to tutor him. He needs someone who will work with him on
his assignments who is able to meet him at the level of English he
already has. I say this having just worked with one on one with the
FOURTH tutor from the local library Literacy Services assigned to an
ESOL learner with fairly strong English skills. I have also worked with
numerous literacy service providers in several states and regularly
provide PD sessions for literacy tutors in the state where I live.

These tutors mean so well but know so very little about working
with ESOL learners that frankly, it is not a productive match. Since
the tutors do not know ESOL issues well, they tend to grab at some
generic book in hopes that will appease the learner-- when usually the
learner has very specific needs and goals, as does this learner, which
do not get met or addressed at all.

I am so disheartened by the gap between what ESOL learners need
and what their literacy tutors are providing that I have decided to
speak more frankly about it. I have adjusted my sessions with tutors to
help them start with the very basics: let's find out just what English
your learner actually knows and then what he or she really came to you
to learn.



Robin Lovrien Schwarz

-----Original Message-----
From: Sandy Phillips <SPhillips at ci.oceanside.ca.us>
To: lbedford at rushmore.com; The Adult Literacy Professional
Development Discussion List <professionaldevelopment at nifl.gov>
Sent: Thu, 7 Feb 2008 10:37 am
Subject: [ProfessionalDevelopment 1910] Re: Requesting Resource
Information

Laurie,



Have him call the Literacy Coordinator at the Stockton Public
Library Peaches Ehrich at (209) 937-8261. I am sure she can help him
locate the help he needs.



Sandy Phillips
Literacy Coordinator
Volunteer Coordinator
(760) 435-5683
(760) 435-5681 FAX#
sphillips at ci.oceanside.ca.us




________________________________


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov
<mailto:professionaldevelopment-bounces at nifl.gov?> ] On Behalf Of Laurie
Bedford
Sent: Thursday, February 07, 2008 7:38 AM
To: The Adult Literacy Professional Development Discussion List
Subject: [ProfessionalDevelopment 1909] Requesting Resource
Information

All,

I am an adjunct faculty member at an online unversity teaching
graduate courses. I have a student who is struggling with his writing.
He is an english languague learner and Spanish is his first language.
He lives in Stockton, CA. Does anyone know of any resources in that
area that he might draw upon? Thanks.

Laurie



Laurie Bedford, Ph.D.
Adjunct Faculty/Instructional Development Consultant
lbedford at rushmore.com
605-720-7881



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