About the Information Center
The Information Center's mission is to provide a customer-oriented service that includes completing requests in an effective and prompt manner. The Center is staffed by information specialists who are knowledgeable and adept at responding to information inquiries. Staff can also provide search tips on topics of interest and assist you in locating documents on the Internet. Information Center services include document retrieval and delivery (see Resources for types of documents available).
Requests
Requests for documents or information can be made in person or by telephone, internet, fax, or e-mail. Requests will be completed as quickly as possible. Notification will be made if there is a problem. Referrals to other sources will be provided as appropriate for documents not in the Information Center collection. Request a document
Reproduction
Please allow an adequate amount of lead time when requesting documents to be reproduced. Some documents may require special handling, e.g., large documents with oversized maps or documents requiring operational security review. A computer and printer are available for public use in the lobby area to provide access to DOE’s web site and other DOE-related information. Staff is available to assist with this service.
Delivery
Unless other arrangements have been made with staff at the Information Center, documents should be picked up during normal business hours.