National Institute for Literacy
 

[ProfessionalDevelopment 2022] Re: [Professional Development 2017] Re: Volunteer Tutor Training

Nancy R Faux/AC/VCU nfaux at vcu.edu
Thu Mar 6 14:10:19 EST 2008


Although the following mini-courses offered by Verizon Online University
do not constitute a volunteer tutor training program, they may be helpful
to your volunteers. (p.s. maybe someone at Verizon could fix the link.)

Verizon Literacy University adds three courses
Did you know that in 2002, more than 1 mil. people immigrated to the
U.S.A., and over 500,000 others became citizens? Verizon Literacy
University has added three new courses to assist volunteers working in
literacy programs providing services to these new immigrants.
? Volunteering in English Language Learner Literacy Classes introduces
several English Language Learners and describes the special roles
volunteers play in meeting the needs of these learners.
? Culture and English Language Learners examines the different dimensions
of culture and how cultural values influence learning.
? Citizenship: What Volunteers Need to Know provides information on what
literacy students in citizenship programs are likely to encounter during
the citizenship process.
VLU is available at no charge to anyone. Most of the courses can be
completed in 30-45 minutes and cover a variety of literacy-related topics.
Visit www.vluonline.org.

Nancy

*********************************************************
Nancy R. Faux
ESOL Specialist
Virginia Adult Learning Resource Center
Virginia Commonwealth University
3600 W. Broad Street, Suite 669
Richmond, VA 23230-4930
nfaux at vcu.edu
http://www.valrc.org
1-800-237-0178



"Lipson, Jim" <jlipson at pima.edu>
Sent by: professionaldevelopment-bounces at nifl.gov
03/06/2008 01:42 PM
Please respond to
The Adult Literacy Professional Development Discussion List
<professionaldevelopment at nifl.gov>


To
"The Adult Literacy Professional Development Discussion List"
<professionaldevelopment at nifl.gov>
cc

Subject
[ProfessionalDevelopment 2020] Re: [Professional Development 2017] Re:
Volunteer Tutor Training






Wow?what a great discussion on tutoring! Molly, are you willing to share
your training manual? Here in Tucson (Pima Community College Adult
Education) we have developed a manual/handbook for teachers. The idea is
that we want teachers, as ?supervising instructors? to see that they need
to invest some time and energy with their volunteers if they really want
them to be successful.

Regarding professional development?we invite tutors to any PD event or
activity that we offer for teachers?the idea being that the tutor is also
an educator and not just a tutor. Periodically I have also invited
volunteers for a half day in-service for them to discuss what works and
what is not working for them within the program and how they can be better
supported. I may also break them into interest topic groups to share
strategies and best practices. Periodically we also ask them to fill out
self evaluations. The advantage of this is that they will often share
things in writing they will not share in a phone, e-mail or personal
visit. Sometimes this can be brutally enlightening!

Jim Lipson
Volunteer Coordinator
Pima Community College Adult Education
520.884.8628

From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of
Sandman-Hurley, Kelli
Sent: Thursday, March 06, 2008 10:29 AM
To: The Adult Literacy Professional Development Discussion List
Subject: [ProfessionalDevelopment 2017] Re: Volunteer Tutor Training

Hi Jane:

We did try a listserv for tutors and it did not go well, but we have
contemplated trying it again. We are also in the process of putting
together a monthly meeting where tutors can come with their questions for
the staff. We are hoping that having this meeting in the evening, during
the week (with food), that they will come.

We also host an annual Tutor Conference that is very well attended, not
only by our tutors, but tutors from all over California.

Kelli


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Jane
Greiner
Sent: Thursday, March 06, 2008 7:16 AM
To: The Adult Literacy Professional Development Discussion List
Subject: [ProfessionalDevelopment 2016] Re: Volunteer Tutor Training

I'm wondering if any of you have successful strategies for getting tutors
to attend ongoing training as they tutor. I know some programs require
tutors to attend. Does that work well?

What other strategies encourage them to continue to learn and grow in
their tutoring role?
Has anyone tried email discussions with their tutors?

Thanks,
Jane
Jane Greiner
Professional Development Coordinator
ProLiteracy America
www.proliteracy.org
jgreiner at proliteracy.org
315.422.9121 ext. 283

Learn more about ProLiteracy America's Professional Development at
http://www.newreaderspress.com/default_prolit.aspx

-----Original Message-----
From: Molly Elkins [mailto:melkins at dclibraries.org]
Sent: Tuesday, March 04, 2008 7:12 PM
To: 'The Adult Literacy Professional Development Discussion List'
Subject: [ProfessionalDevelopment 2008] Re: Volunteer Tutor Training
It is really wonderful to hear (and see) what other literacy organizations
offer their volunteer tutors in terms of training and development. Since I
am just a little program, hardly starting up, it is really great to see
models of what else is out there so that I do not have to reinvent the
wheel.

I would love for other programs to share what they do in terms of tutor
training and support, requirements, etc.

I?m curious, Ann, what is your website, can I check it out?

Robin, I did look at your website for the New Mexico Literacy Coalition-
it?s really great, and I am impressed with your training schedule!

Thank you,

Molly Elkins
Literacy Specialist
Douglas County Libraries
Phillip S. Miller Library
100 S. Wilcox Street
Castle Rock CO 80104
Map
Direct Phone: (303)688-7646
Alt Phone: (303) 791-READ
Fax: (303) 688-7655
Email: melkins at dclibraries.org
Web: www.DouglasCountyLibraries.org

From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Ann Beck
Sent: Tuesday, March 04, 2008 2:48 PM
To: 'The Adult Literacy Professional Development Discussion List'
Subject: [ProfessionalDevelopment 2007] Re: Tutors becoming aware
ofspecific ESOL needs

I haven't seen any much of a tutor training program. We have a mandatory
12 hour pre-service training for all potential tutors, experienced or not.
That way we get to know them well enough to match them appropriately. We
also offer lots of support with a library, website, monthly workshops (1 a
year is also mandatory). Our tutors do come to us with their concerns and
usually it all works out.
Ann Beck
LV Coconino County
Flagstaff, AZ


From: professionaldevelopment-bounces at nifl.gov
[mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of
robinschwarz1 at aol.com
Sent: Monday, March 03, 2008 9:32 PM
To: professionaldevelopment at nifl.gov
Subject: [ProfessionalDevelopment 2006] Re: Tutors becoming aware of
specific ESOL needs
Molly-- you are fortunate to have tutors who have some
experience/training. When tutors do not have such experience here are a
couple of ideas:

I think one approach to think about is that for nearly all who volunteer,
the situation should not be characterized as tutoring--but rather as
conversation partners-- with that label, there are no expectations about
teaching anything --and the learners might well profit from just that
interaction. We used to have conversation partners for our students at
my university in DC-- like most tutors, they were stay-at-home moms or
retired teachers or business people who were interested either in learning
another language or about another culture--and they talked about anything
under the sun with learners for one or more hours a week-- the two
arranged their own schedule. If learners were lucky, the partner could
explain some vocabulary or cultural things or discuss a reading assigned
for class---but there were no expectations in terms of actually teaching
or learning. Quite of lot of our learners profited enormously from the
opportunity to practice English and ask questions about vocabulary or
cultural stuff.
Students coming for help would be disabused of the notion that they were
going to be "Taught" English--but could profit from time with someone
willing to talk to/with them.

The second level could be tutors who DO know something about teaching a
language/English--either from experience or from formal training--and they
would be provided ways to expand their skills on their own and be given a
probationary tutoring situation --with supervision -- and the supervisor
checking with the student (not in the presence of the tutor) about how
needs are being met. Supervision would include direct training in
eliciting the student's English needs and structuring tutoring to address
those needs. Tutors could increase their learning through videos, the
internet, reading, and observing willing ESL teachers.

Beyond that, tutors would only work with either low level ESL learners,
learners with low or no literacy, or with English-speaking remedial
reading students if they have evidence of expertise to do that kind of
tutoring.

I worked for many years in a program for struggling adult learners (not
ESL) in DC and we guarded our students zealously from incompetent or
insufficiently trained tutors. We did this because we knew that the
damage done is never undone and often is the coup de grace for those who
have already struggled many years. ESOL students should be similarly
protected.

As for those with very limited oral proficiency, the need is rather
clearer--they have to be able to understand and respond to basic social
questions and requests for information. Beyond that, whatever their work
is or wherever they will use English will dictate what the tutoring should
address. This can be learned with the help of an interpreter. It is
important, I feel, to remember that most learners at that level are
putting themselves in the hands of teachers/tutors with the complete
expectation that the teacher/tutor will know what they need to learn to be
able to understand and speak English. At this level, they are not going
to respond to the idea of being asked for what they need to learn with any
real understanding. Rather, the tutor/teacher needs to get to know the
learner WELL very soon and begin to ferret out where English is needed
functionally and proceed with the basics. When I pressed one tutor about
what her learner needed, she finally admitted that the learner worked in a
daycare center and said she could not understand what the parents asked
her when they came to drop off or pick up their children. Nor could she
tell them what they needed to know. When I suggested that that need
would fill the tutoring curriculum for months to come, the tutor resolved
to go visit the center so she would have a clearer idea of just what the
learner needed to understand and say. She also finally understood that
the fact that the learner wrote everything down during tutoring did not
mean the learner knew how to say or recognize those things in the actual
situation at work--and THAT was the other focus of lessons-- actual USE of
and mastery of what was critically needed at the workplace. To me this
doesn't seem like rocket science-- so when tutors cannot make those
decisions, I have to wonder what their "training" actually addressed.

What I just hate to see is what that tutor had been doing: shuffling
through materials and books searching for something to fill the time of
tutoring and no idea at all if the learner actually needed or wanted to
practice what was found. This indicates a complete misunderstanding of
why the learner is there and what can be accomplished in most tutoring.

Robin

-----Original Message-----
From: Molly Elkins <melkins at dclibraries.org>
To: 'The Adult Literacy Professional Development Discussion List'
<professionaldevelopment at nifl.gov>
Sent: Mon, 3 Mar 2008 1:17 pm
Subject: [ProfessionalDevelopment 2005] Re: Tutors becoming aware of
specific ESOL needs
I completely agree that tutoring should be driven by learner needs. I do
hammer that home with my tutors in training, because I believe that the
learners will get little out of a program that isn?t meeting their needs,
and adult learners will be likely to simply leave.

And I have to say that I am blessed in my program with MANY tutors who are
experienced at working with adults, and teaching reading and/or ESL.
Frequently I am astounded at the experience my tutors bring to our
program. But I also have many tutors that are inexperienced. Some are
hoping to gain experience, and others are admittedly looking for the
pleasure of feeling like they helped someone else.

Here?s my actual dilemma. I have a waiting list of many people who would
like service through our program. Some have been waiting since November,
and I have new people applying to our program weekly.

What I?m trying to do is offer professional development to my tutors
anywhere I can. I provide them with a training manual that has a wealth of
information and ready-to-use ideas. I am setting up round table
discussions where tutors can share with one another. I inform them of
opportunities in the community for professional development. Many of them
attend because they are thirsty for knowledge of how to help their
learners.

What my tutors ultimately need is the ability to gage learner needs even
when a learner can?t articulate what that need is. This ability is
something that will mainly come with experience, probably not training or
testing.

Thank you,

Molly Elkins
Literacy Specialist
Douglas County Libraries
Phillip S. Miller Library
100 S. Wilcox Street
Castle Rock CO 80104
Map
Phone: (303)791-READ
Fax: (303) 688-7655
Email: melkins at dclibraries.org
Web: www.DouglasCountyLibraries.org

From: professionaldevelopment-bounces at nifl.gov [
mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of
robinschwarz1 at aol.com
Sent: Saturday, March 01, 2008 2:21 PM
To: professionaldevelopment at nifl.gov
Subject: [ProfessionalDevelopment 2002] Re: Tutors becoming aware of
specific ESOL needs

Molly-- you have stated the problem neatly in your second paragraph--How
WILL an inexperienced tutor begin to help a learner with almost no English
skills?

But my question to you is why you feel you CAN'T require all volunteers
who work with low level ESL learners to have experience?? As I noted in a
much earlier post, it is backwards to have the tutoring program be for
the pleasure and benefit ofr tutors. Tutoring response should be driven
by learner needs-- short and simple.

Robin Lovrien Schwarz


-----Original Message-----
From: Molly Elkins <melkins at dclibraries.org>
To: 'The Adult Literacy Professional Development Discussion List' <
professionaldevelopment at nifl.gov>
Sent: Wed, 27 Feb 2008 12:52 pm
Subject: [ProfessionalDevelopment 1995] Tutors becoming aware of specific
ESOL needs
I am very interested in this discussion. I coordinate the Adult Literacy
program at our library, which is powered entirely by volunteers. Many have
experience working with adult learners or ESL, but many also do not.

In our training, we do discuss the importance of meeting the specific
learning needs and goals of the learner, however, if the learner is unable
to articulate, how will an inexperienced tutor be helpful?

I don?t want to just throw my hands up and do away with the program, or
require that all volunteers have experience. How can I train or prepare my
tutors to meet the needs of their learners?

Thank you,

Molly Elkins
Literacy Specialist
Douglas County Libraries
Phillip S. Miller Library
100 S. Wilcox Street
Castle Rock CO 80104
Map
Phone: (303)791-READ
Fax: (303) 688-7655
Email: melkins at dclibraries.org
Web: www.DouglasCountyLibraries.org

From: professionaldevelopment-bounces at nifl.gov [
mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of
robinschwarz1 at aol.com
Sent: Thursday, February 07, 2008 11:15 AM
To: professionaldevelopment at nifl.gov
Subject: [ProfessionalDevelopment 1911] Re: Requesting Resource
Information

I hate to be a wet blanket here, but this just caught my eye. Why don't
you recommend that this person advertise at a local college for someone to
tutor him. He needs someone who will work with him on his assignments who
is able to meet him at the level of English he already has. I say this
having just worked with one on one with the FOURTH tutor from the local
library Literacy Services assigned to an ESOL learner with fairly strong
English skills. I have also worked with numerous literacy service
providers in several states and regularly provide PD sessions for literacy
tutors in the state where I live.

These tutors mean so well but know so very little about working with ESOL
learners that frankly, it is not a productive match. Since the tutors do
not know ESOL issues well, they tend to grab at some generic book in hopes
that will appease the learner-- when usually the learner has very specific
needs and goals, as does this learner, which do not get met or addressed
at all.

I am so disheartened by the gap between what ESOL learners need and what
their literacy tutors are providing that I have decided to speak more
frankly about it. I have adjusted my sessions with tutors to help them
start with the very basics: let's find out just what English your learner
actually knows and then what he or she really came to you to learn.

Robin Lovrien Schwarz
-----Original Message-----
From: Sandy Phillips <SPhillips at ci.oceanside.ca.us>
To: lbedford at rushmore.com; The Adult Literacy Professional Development
Discussion List <professionaldevelopment at nifl.gov>
Sent: Thu, 7 Feb 2008 10:37 am
Subject: [ProfessionalDevelopment 1910] Re: Requesting Resource
Information
Laurie,

Have him call the Literacy Coordinator at the Stockton Public Library
Peaches Ehrich at (209) 937-8261. I am sure she can help him locate the
help he needs.

Sandy Phillips
Literacy Coordinator
Volunteer Coordinator
(760) 435-5683
(760) 435-5681 FAX#
sphillips at ci.oceanside.ca.us


From: professionaldevelopment-bounces at nifl.gov [
mailto:professionaldevelopment-bounces at nifl.gov] On Behalf Of Laurie
Bedford
Sent: Thursday, February 07, 2008 7:38 AM
To: The Adult Literacy Professional Development Discussion List
Subject: [ProfessionalDevelopment 1909] Requesting Resource Information
All,
I am an adjunct faculty member at an online unversity teaching graduate
courses. I have a student who is struggling with his writing. He is an
english languague learner and Spanish is his first language. He lives in
Stockton, CA. Does anyone know of any resources in that area that he
might draw upon? Thanks.
Laurie


Laurie Bedford, Ph.D.
Adjunct Faculty/Instructional Development Consultant
lbedford at rushmore.com
605-720-7881

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