America's Literacy Directory (ALD) is an easy-to-use on-line searchable database that refers potential learners and volunteers to literacy programs in their areas. To view a list of programs on the Internet, users simply enter a zip code at http://www.literacydirectory.org. The directory provides detailed information about types of services, class times, program fees, and directions to the programs in their neighborhood.

Information in the ALD is also available by calling the national literacy hotline, which NIFL has maintained since 1995. English- and Spanish-speaking operators are available between 9:00 a.m. and 6:00 p.m. EST Monday through Friday; at other times, callers may leave a voicemail message. The toll-free number is 1-800-228-8813 (tdD/TTY1-877-576-7734). The hotline typically receives between 400 and 1,000 calls each month.