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Intergovernmental Teleconference Between Federal Officials and State and Local Associations June 19, 2008 - 2:30-3:30 Minutes Attendees Marshall Brown General Services Administration Frank DiGiammarino National Academy of Public Administration Scott Fraser Environmental Protection Agency Tom Freebairn General Services Administration Pedro Flores National Association of Counties Christy Guillory Council of State Governments Jana Hrdinova Center for Technology in Government Darlene Meskell General Services Administration Lisa Nelson General Services Administration Andrea Noce General Services Administration Molly ONeill Environmental Protection Agency Doug Robinson National Association of Chief Information Officers Dominic Sale Office of Management and Budget Greg Scott Fairfax County, VA Betsy Steele General Services Administration Lena Trudeau National Academy of Public Administration The Collaboration Project The National Academy of Public Administrations (NAPA) Collaboration Project leaders Lena Trudeau and Frank DiGiammarino met with the Intergovernmental Teleconference group to discuss how collaborative technology can be a vital asset for government leaders. NAPA has a congressional charter to study challenges facing government. It recently organized a new research effort, which it has branded the Collaboration Project, with the goal of helping government leaders respond to new technology and governance trends. NAPAs leaders see a convergence between the challenges facing government and existing and emerging Web capabilities, which offer innovative ways for government to tackle those challenges. Founding members of the Collaboration Project include EPA, OMB and the CIO Council. Molly ONeill, EPAs Assistant Administrator for the Office of Environmental Information and CIO was also on the call and shared her vision of why the Collaboration Project was conceived and how she sees collaborative technology helping to solve government's complex problems. Molly ONeill Web 2.0 Tools are important at EPA as they are collaborative in nature and EPA has a shared mission with other agencies. Using Web 2.0 tools across agencies and jurisdictional boundaries allows EPA to collaborate electronically on ideas and saves a lot of time in drafting documents. The vision for the Collaboration Project stemmed from the desire to use Web 2.0 tools more often and a need to have a place to formulate how the tools work, discuss policy issues and how they relate to existing policies on the books. It is also important to have a place where government leaders can learn and become involved. Overview of the Collaboration Project The goal of NAPAs Collaboration Project is to build an independent forum of government leaders committed to leveraging collaborative technology to solve complex problems. Project staff is looking to engage leaders in a robust and exciting conversation about Web 2.0 and how it can be used to solve some of the critical problems facing America. By bringing leaders and practitioners together - people who are predisposed to action members will actually help each other make change and implement solutions. The collaborative setting will provide an environment where leaders can overcome cultural barriers and address concerns about security, governance, and policy. By tackling these challenges upfront, NAPA hopes to accelerate the process of finding and implementing creative solutions. The Collaboration Project website is a free space for sharing ideas, examples and insights on the adoption of Web 2.0 technologies in the field of public governance. Everyone is encouraged to use the site and help create a vibrant community by adding their thoughts and ideas, challenges and opportunities to this site to help create strategies and frameworks to enable Government 2.0 transformation. Although much of the projects content is open to the public for comment and collaborative editing, the Collaboration Project is also soliciting members. The members-only benefits, include: regularly scheduled physical and virtual meetings where guest speakers address topics of interest and concern to members; exposure to subject matter experts, distinguished Fellows and National Academy leadership who can provide guidance and expertise in this emerging area; interaction with a diverse group of agencies, thus encouraging collaboration and synergy in addressing shared challenges; participation in the design and execution of research; access to a growing repository of white papers, case studies, resources and tools to support collaboration initiatives in member agencies; and, access to a wiki-enabled members site that fosters real time collaboration among a community of practitioners. The NAPA collaboration project is working in collaboration with nGenera, formerly New Paradigm, a Toronto-based think tank led by Don Tapscott. nGenera is focused on engaging citizens globally to identify and analyze emerging opportunities and models of collaboration to transform the public sector. NAPA is collecting cases nationally with emphasis on overcoming the barriers around the culture, governance and policy. The two projects complement each other and will share information where appropriate. Frank and Lena also referenced a short list of successful virtual networks that use collaborative technologies. TSA IdeaFactory On April 25, 2007, TSA launched IdeaFactory, an employee collaboration tool designed to tap the collective wisdom of the TSA workforce. Through the site employees can offer an idea for others to evaluate. If an employee sees an idea he or she thinks ought to be considered by TSA leadership, he or she can vote for it. Ideas with the most votes rise to the top and are more likely to be considered for implementation. By March 2008, employees had submitted over 4500 ideas, and TSA had implemented approximately twenty ideas nationally. The IdeaFactory is set up like a wiki. Ideas, comments and suggestions are posted on the site, voted on and acted on when appropriate. Specific problems are addressed and communities established to get things accomplished. Virtual Alabama Virtual Alabama went live in August 2006. By November 2007, there were over 1800 online users contributing the best available data from each of Alabama's 67 counties. Powered by Google Earth Enterprise, it is a powerful example using web 2.0 mash-up techniques. The program pulls data from various places and presents it in a very user-friendly display. The State of Alabama has employed the tool to provide enhanced coordination and awareness to first responders. The ability to seamlessly aggregate data in an intergovernmental environment offers promise for performing collaborative analysis, expanding the reach and impact of service delivery, managing stakeholder expectations, and tackling other challenges that increasingly reach across the traditional boundaries of government The power of Virtual Alabama was seen during the recent outbreak of tornadoes. Within 5 hours of the tornadoes officials could pull up maps to see the damage using before and after photos. Officials were able to overlay this information with budget data, like the value of property and what the people paid for the house, and get a firm grasp on the damage. The system was developed for a fraction of what such a powerful tool might otherwise cost. The state developed the program with four people and invested about $150,000 in software. There have been some additional costs -- the state has had to invest in additional servers because of the nearly 2,700 people using the system. Officials in Alabama believe they have only begun to scratch the surface of what Virtual Alabama will do for them. Puget Sound Information Challenge For the 2007 Environmental Information Symposium, Molly ONeill, EPAs Assistant Administrator for the Office of Environmental Information and CIO wanted to sponsor a project that would allow attendees to experience firsthand the potential of Web 2.0. Bill Ruckelshaus, Chair of the Puget Sound Partnership Leadership Council, subsequently approached O'Neill about his organization's pressing need for information collection ahead of a strategic plan to be written with the goal of raising funds to clean and restore this Pacific Northwest waterway. O'Neill and Ruckelshaus agreed that a collaborative site launched during the conference could be leveraged to achieve both of their respective organizations' goals. The Puget Sound Information Challenge was officially introduced by Molly O'Neill during the first day of the conference. A video presentation hosted by Ruckelshaus invited participants to identify and share the best available information resources, tools and ideas on Puget Sound environmental protection efforts. While emails outlining how people could contribute to the wiki were immediately sent out to conference participants following her announcement, EPA did not engage in any further efforts to advertise this project. The wiki site pulled content through RSS web feeds, which were then tagged through Flickr, YouTube and other selected sites. Although the initiative was not launched until just prior to the start of the Symposium and was not given significant promotion, the results of the challenge were impressive, with more than 175 content contributions and over 18,000 page views. Politicopia State representative Steve Urquhart of Utah was seeking a way to encourage greater political dialogue among Utah's constituents. Representative Urquhart founded Politicopia, a new e-democracy initiative, which serves as a continuous virtual town meeting. The site was set up using a simple wiki-based platform, which enables focused debate on current and potential state legislature bills, as well as on a variety of broader political issues. Within days after being created, citizens began using Politicopia to shape debates in the state legislature and legislators responded accordingly. Users were quick to provide summaries of bills, pro and con arguments, comments, links, and more. Two weeks prior to a school voucher vote, Politicopia attracted 150 comments on the issue - helping to clarify the financial impact of vouchers. The voucher bill passed by one vote with two representatives explicitly citing the dialogue on Politicopia as having a strong influence on their vote. 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