FOIA Reading Room

Check out our new USA Contact FOIA Reading Room

Hurricane Katrina

Helping Katrina victims

In the aftermath of Hurricane Katrina in the fall of 2005, almost 360,000 hurricane related calls and emails came into USA Services’ National Contact Center (1 (800) FED INFO). The NCC also assisted in the relief effort by making over 11,000 outbound calls to verify space available at shelters.

Contact Center Services

Answering the Public's Call

The Office of Citizen Services' contact center expertise, specialized contract vehicles and established infrastructure make us the best source for solutions to federal agencies' contact center needs. Whether your need is for ongoing routine contact center services or for emergency situations where every minute counts in standing up a center, the Office of Citizen Services is the answer.

» USA Contact

USA Contact, our premier contract vehicle for federal contact center services, allows agencies to give citizens what citizens want -- accurate, timely, and consistent answers to their questions, and easy access to information about your agency.

USA was preceded by the FirstContact contract, our first multi-task Indefinite Delivery, Indefinite Quantity (IDIQ) vehicle for contact center services that was awarded in 2004 and remains in effect until mid-2009.

» Learn more about USA Contact

» Check out our new FOIA Reading Room

Read about some of USA Contact's successes:

» VA Outreach to Combat Veterans Case Study

» More case studies

» National Contact Center

The National Contact Center's FAQ's knowledgebase can help you find answers to all of your questions about the federal government. This easy to use information tool is the same database used by agents at 1 (800) FED INFO to answer public inquires and contains answers to over 2,200 FAQ's.

»Learn more about our shared Frequently Asked Questions (FAQ's)

The Office of Citizen Services' citizen-facing gateway for government information can also field misdirected phone calls and emails that fall outside your agency's mission, thereby saving you time and money.

»Learn more about the Misdirects program

» Tools

» Procurement Toolkit

The Procurement Toolkit is designed to help agencies prepare the necessary documents to help speed their USA Contact procurement process.