Testimonials
"USA Services staff members were very professional and knowledgeable, and they were willing to work over the weekend to help us get a contact center operational. We submitted a request at noon on Friday and were conducting interviews on Sunday.”
Dan Craig, Director, Recovery Division, Federal Emergency Management Agency
Contact Center ServicesAnswering the Public's Call |
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USA Services’ contact center expertise, specialized contract vehicles and established infrastructure make us the best source for federal agencies’ contact center needs, whether for routine outreach or in emergency situations when every minute counts.
» FirstContact
FirstContact gives citizens easy access to contact center services, ensuring citizens receive accurate, timely and consistent responses to their inquiries to the government.
» USA Contact
USA Contact is a follow-on contract for contact services that will be awarded in early 2008.
» Access the request for quote.
» National Contact Center
» Shared FAQ's
The National Contact Center’s FAQ knowledgebase can help you find answers to all of your questions about the federal government. This easy to use information tool is the same database used by agents at 1 (800) FED INFO to answer public inquiries and contains answers to over 2,200 Frequently Asked Questions (FAQ).
» Misdirects Program
USA Services’ citizen-facing gateway for government information can also field misdirected phone calls and emails that fall outside your agency’s mission, thereby saving you time and money.
» Learn more about the Misdirects program
» Citizen Services Cost Calculator
We can help you estimate the costs required to establish and operate a quality contact center or provide estimated costs to help develop a business case for changes to your center.
» Procurement Toolkit
The Procurement ToolKit is designed to help agencies prepare the necessary documents to help speed their FirstContact procurement process.
