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STARS  IDW  iBudget  CHRIS   STRIPES   eTS

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iManage Program iManage Enterprise Application Support

iManage Enterprise Application Support (EAS) provides operational application, technical and business support for the Department's iManage corporate enterprise-wide systems. The iManage EAS provides customer support for system components of the iManage Program initiative to include the iPortal, the Standard Accounting and Reporting System (STARS), the iManage Data Warehouse (IDW), E-Travel Support for GovTrip, and enterprise-wide customer support for Accounting Travel and Payroll. STRIPES customer service provided by STRIPES Team.

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Normal Business Hours:	8:00 AM to 6:00 PM EST Monday - Thursday
	8:00 AM to 5:00 PM EST Friday

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   Headquarters: (301) 903-2500, or use Toll Free: 1-866-834-6246

Select: Option #4,	Option #1 - For iPortal/STARS/IDW Support
	Option #2 - For Travel Support
	Option #3 - For STRIPES
	Option #4 - For Payroll

   

To request support for iPortal, send e-mail to iPortal@hq.doe.gov

   

To request support for Payroll, send e-mail to PayrollCSRHelpDesk@hq.doe.gov

   

Requests for STARS/IDW Support may be submitted using the iManage EAS Standard Form*.

There is no after-hours support in effect on a normal basis. This is available only when requested by STARS Application Owner. When in effect:

1. Hours - 6:01 PM (Friday 5:01 PM) to 7:59 AM EST daily/weekends.
2. All critical/urgent Requests for Support - must be submitted using the

iManage EAS Standard Form* - otherwise the request will be assigned and analyzed the next business day.

Note 1: Once the form is completed and submitted, the information will automatically be forwarded via the web to the iManage EAS Team for assignment and action.
Note 2: When after-hours support is not in affect – all e-mails and voice messages received after hours will be answered the next business day.

   

To request support for STRIPES, send e-mail to: STRIPES@hq.goe.gov

   

To request support for Travel Accounting, send e-mail to: Accounting.Customer@hq.doe.gov (ie, Travel policy, government charge card information)

   

To request Travel System Support, please use this link and respond to the questions in the e-mail: Travel System Support (GovTrip support)

Provide written correspondence to iManage EAS Team:  i-Manage.EAS@hq.doe.gov

View Enterprise-wide Customer Service Support status (DOE Only Access) Ticket Status

Send us feedback on your Customer Service experience: EAS Feedback Form

iManage EAS Manager: Miriam Kurtyka