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Most states have a licensing board that regulates the funeral industry. You may contact the board in your state for information or help. If you want additional information about making funeral arrangements and the options available, you may want to contact interested business, professional and consumer groups. Some of the biggest are:
601 E Street, NW
Washington, DC 20049
1-800-424-3410
www.aarp.org
AARP is a nonprofit, nonpartisan organization dedicated to helping older Americans achieve lives of independence, dignity and purpose. Its publications, Funeral Goods and Services and Pre-Paying for Your Funeral, are available free by writing to the above address. This and other funeral-related information is posted on the AARP website.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
www.bbb.org/library/funeral.asp
Better Business Bureaus are private, nonprofit organizations that promote ethical business standards and voluntary self-regulation of business practices. The BBB's website offers information about pre-need funeral planning.
PO Box 10
Hinesburg, VT 05461
1-800-458-5563
www.funerals.org
FCA, a nonprofit, educational organization that supports increased funeral consumer protection, is affiliated with the Funeral and Memorial Society of America (FAMSA).
401 North Michigan Avenue
Chicago, IL 60611
(312) 321-6806
www.cremationassociation.org
CANA is an association of crematories, cemeteries and funeral homes that offer cremation.
1895 Preston White Drive, Suite 220
Reston, VA 20191 1-800-645-7700
www.icfa.org
ICFA is a nonprofit association of cemeteries, funeral homes, crematories and monument retailers that offers informal mediation of consumer complaints through its Cemetery Consumer Service Council. Its website provides information and advice under "Consumer Resources."
13523 Lakefront Drive
St. Louis, MO 63045
1-800-637-8030
www.ogr.org
OGR is an international association of about 1,300 independent funeral homes.
150 Lynnway, Suite 506
Lynn, MA 01902
(781) 477-9300
www.jfda.org
JFDA is an international association of funeral homes serving the Jewish community.
13625 Bishop's Drive
Brookfield, WI 53005
1-800-228-6332
www.nfda.org/resources
NFDA is the largest educational and professional association of funeral directors.
3951 Snapfinger Parkway, Suite 570
Decatur, GA 30035
1-800-434-0958
www.nfdma.com
NFDMA is a national association primarily of African-American funeral providers.
Selected Independent Funeral Homes
500 Lake Cook Road, Suite 205
Deerfield, Illinois 60015
1-800-323-4219
www.selectedfuneralhomes.org
Selected Independent Funeral Homes is an international association of funeral firms that have agreed to comply with its Code of Good Funeral Practice. Consumers may request a variety of publications through the association's affiliate, Selected Resources, Inc.
13625 Bishop’s Drive
Brookfield, WI 53005
1-800-228-6332
www.nfda.org/page.php?pID=709
FSCAP is a nonprofit consumer service sponsored by NFDA designed to help people understand funeral service and related topics and to help them resolve funeral service concerns. FSCAP representatives and an intervener assist consumers in identifying needs, addressing complaints, and resolving problems. Free brochures on funeral related topics are available.
13625 Bishop’s Drive
Brookfield, WI 53005
1-800-228-6332
FSEF is a nonprofit foundation dedicated to advancing professionalism in funeral service and to enhancing public knowledge and understanding through education and research.
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