National Visitor Use Monitoring Results
Prepared by:
Susan M. Kocis
Ross Arnold
Larry Warren
Catherine Ruka
Scope
and purpose of the National Visitor Use Monitoring project
CHAPTER
1: SAMPLE DESIGN AND IMPLEMENTATION
The
NVUM Process and Definition of Terms
Constraints
on Uses of the Results
The
Forest Stratification Results
CHAPTER
2: VISITATION ESTIMATES
Table
2. Estimate of Annual Idaho Panhandle National Forest recreation use
Table
3. Number of last-exiting recreation interviews obtained on Idaho Panhandle NF
(2003)
Table
4. Gender distribution of Idaho Panhandle NF recreation visitors.
Table
5. Age distribution of Idaho Panhandle NF recreation visitors.
Table
6. Race/ethnicity of Idaho Panhandle NF recreation visitors.
Table
7. Most common zip codes of Idaho
Panhandle NF recreation visitors.
Average
number of people per vehicle and average axle count per vehicle in survey
CHAPTER
3: WILDERNESS VISITORS
Table
8. Age distribution of Idaho Panhandle NF Wilderness visitors.
Table
9. Race/ethnicity of Idaho Panhandle NF Wilderness visitors.
Table
10. Zip codes of Idaho Panhandle NF
Wilderness visitors.
Table
11. Wilderness Satisfaction of Idaho Panhandle NF visitors.
CHAPTER
4: DESCRIPTION OF THE VISIT
Table
12. Site visit length of stay (in hours) by site type for Idaho Panhandle NF.
Table
13. Idaho Panhandle NF visitor activity participation and primary activity.
Use
of constructed facilities and designated areas
Table
14. Percentage use of facilities and specially designated areas on Idaho
Panhandle NF.
Table
15 . Substitute behavior choices of Idaho Panhandle NF visitors.
Average
annual outdoor recreation activity
Table
16. Annual recreation spending for visitors to the Idaho Panhandle NF.
Visitor
Satisfaction Information
Table
17. Satisfaction of Idaho Panhandle NF recreation visitors at Developed Day Use
Sites.
Table
18. Satisfaction of Idaho Panhandle NF recreation visitors at Developed
Overnight sites.
Table
19. Satisfaction of Idaho Panhandle NF recreation visitors in General Forest
Areas.
Table
21. List of Comments received from Idaho Panhandle NF recreation visitors.
The National Visitor Use Monitoring (NVUM) project was
implemented as a response to the need to better understand the use and
importance of and satisfaction with national forest system recreation
opportunities. This level of
understanding is required by national forest plans, Executive Order 12862
(Setting Customer Service Standards), and implementation of the National
Recreation Agenda. To improve public
service, the agency’s Strategic and Annual Performance Plans require measuring
trends in user satisfaction and use levels.
It will assist Congress, Forest Service leaders, and program managers in
making sound decisions that best serve the public and protect valuable natural
resources by providing science based, reliable information about the type,
quantity, quality and location of recreation use on public lands. The information collected is also important
to external customers including state agencies and private industry. NVUM methodology and analysis is explained in
detail in the research paper entitled:
In conjunction with guidelines and recommendations from the Outdoor Recreation Review Commission, the USDA-Forest Service has estimated recreation use and maintained records since the 1950s. Many publications on preferred techniques for estimating recreation use at developed and dispersed recreation sites were sponsored by Forest Service Research Stations and Universities. Implementation of these recommended methodologies takes specific skills, a dedicated work force, and strict adherence to an appropriate sampling plan. The earliest estimates were designed to estimate use at developed fee recreation facilities such as campgrounds. These estimates have always been fairly reliable because they are based upon readily observable, objective counts of items such as a fee envelope.
Prior to the mid-1990s, the Forest Service used its
Recreation Information Management (RIM) system to store and analyze recreation
use information.
In 1998 a group of research and forest staff were appointed to investigate and pilot a recreation sampling system that would be cost effective and provide statistical recreation use information at the forest, regional, and national level. Since that time, a permanent sampling system (NVUM) has been developed. Several Forest Service staff areas including Recreation, Wilderness, Ecosystem Management, Research and Strategic Planning and Resource Assessment are involved in implementing the program. A four-year timeframe of data collection was established for the first sampling cycle, and a five-year timeframe for succeeding cycles. The first sampling cycle was completed in September 2003. The second sampling cycle begins October 2004. This ongoing monitoring effort will provide quality recreation information needed for improving citizen centered recreation services.
This data can be very useful for forest planning and decision making. The information provided can be used in economic efficiency analysis that requires providing a value per National Forest Visit. This can then be compared to other resource values. The description of visitor characteristics (age, race, zip code, activity participation) can help the forest identify the type of recreation niche they fill. The satisfaction information can help management decide where best to place limited resources that would result in improved visitor satisfaction. The economic expenditure information can help forests show local communities the employment and income effects of tourism from forest visitors. In addition, the credible use statistics can be helpful in considering visitor capacity issues.
NVUM has standardized definitions of visitor use measurement to ensure that all national forest visitor measurements are comparable. These definitions are basically the same as established by the Forest Service since the 1970s; however the application of the definition is stricter. Visitors must pursue a recreation activity physically located “on” Forest Service managed land in order to be counted. They cannot be passing through; viewing from non-Forest Service managed roads, or just using restroom facilities. The NVUM basic use measurements are national forest visits and site visits. Along with these use measurements basic statistics, which indicate the precision of the estimate, are given. These statistics include the error rate and associated confidence intervals at the 80 percent confidence level. The definitions of these terms follow.
National forest visit - the entry of one person upon a national forest to participate in recreation activities for an unspecified period of time. A national forest visit can be composed of multiple site visits.
Site visit - the entry of one person onto a national forest site or area to participate in recreation activities for an unspecified period of time.
Recreation trip – the duration of time beginning when the visitor left their home and ending when they got back to their home.
Confidence level -- defines the degree of certainty that a range of values contains the true value of what is being estimated. For example, an 80% confidence level refers to the range of values within which the true value will fall 80% of the time. Higher confidence levels necessarily cover a larger range of values.
Confidence interval width (also called error rate) -
these terms define the reliability of the visit estimates. The confidence level defines the desired
level of certainty. The size of the
interval that is needed to reach that level of certainty is the confidence
interval width. The confidence interval
width is expressed as a percent of the estimate and defines the upper and lower
bounds of the confidence interval. The
smaller the confidence interval, the more precise is the estimate. An 80 percent confidence level is very
acceptable for social science applications at a broad national or forest
scale. For example: There are 205 million national forest visits
plus or minus 3 percent at the 80 percent confidence level. In other words we are 80 percent certain that
the true number of national forest visits lies between 198.85 million and
211.15 million.
To participate in the NVUM process, forests first categorized all recreation sites and areas into five basic categories called “site types”: Day Use Developed Sites (DUDS), Overnight Use Developed Sites (OUDS), Wilderness, General Forest Areas (GFA), and View Corridors (VC). Only the first four categories are considered “true” national forest visits and were included in the estimate provided. Within these broad categories (called site types) every open day of the year for each site/area was rated as high, medium or low last exiting recreation use. Sites/areas that are scheduled to be closed or would have “0” use were also identified. Each day on which a site or area is open is called a site day and is the basic sampling unit for the survey. Results of this forest categorization are shown in Table 1.
A map showing all General Forest Exit locations and View Corridors was prepared and archived with the NVUM data for use in future sample years. NVUM also provided training materials, equipment, survey forms, funding, and the protocol necessary for the forest to gather visitor use information.
NVUM terms used in the site categorization framework are defined below:
Site day - a day that a recreation site or area is open to the public for recreation purposes.
Site types -- stratification of a forest recreation site or area into one of five broad categories as defined in the paper: Forest Service National Visitor Use Monitoring Process: Research Method Documentation, May 2002, English et al. The categories are Day Use Developed sites (DUDS), Overnight Use Developed Sites (OUDS), General Forest Areas (GFA), Wilderness (WILD), and View Corridors (VC). Another category called Off-Forest Recreation Activities (OFRA) was categorized but not sampled.
Proxy – information collected at a recreation site or area that is related to the amount of recreation visitation received. The proxy information must pertain to all users of the site, it must be an exact tally of use and it must be one of the proxy types allowed in the NVUM pre-work directions (fee receipts, fee envelopes, mandatory permits, permanent traffic counters, ticket sales, and daily use records).
Nonproxy – a recreation site or area that does not have proxy information. At these sites a 24-hour traffic count is taken to measure total use for one site day at the sample site.
Use level strata - for proxy or nonproxy sites, each day that a recreation site or area was open for recreation, the site day was categorized as high, medium or low last exiting recreation traffic, or closed. Closed was defined as either administratively closed or “0” use. For example Sabino Picnic Area (a DUDS nonproxy site) is closed for 120 days, has high last exiting recreation use on open weekends (70 days) and medium last exiting recreation use on open midweek days (175 days). This accounts for all 365 days of the year at Sabino Picnic area. This process was repeated for every developed site and area on the forest.
The information presented here is valid and applicable at the forest level. It is not designed to be accurate at the district or site level. The quality of the visitation estimate is dependent on the preliminary sample design development, sampling unit selection, sample size and variability, and survey implementation. First, preliminary work conducted by forests to classify sites consistently according to the type and amount of visitation influences the quality of the estimate. Second, visitors sampled must be representative of the population of all visitors. Third, the number of visitors sampled must be large enough to adequately control variability. Finally, the success of the forest in accomplishing its assigned sample days, correctly filling out the interview forms, and following the sample protocol influence the error rate. The error rate will reflect all these factors. The smaller the error rate, the better the estimate. Interviewer error in asking the questions is not necessarily reflected in this error rate.
Large error rates (i.e. high variability) in the national
forest visit (NFV), site visit (SV) and Wilderness visit estimates is primarily
caused by a small sample size in a given stratum (for example General Forest
Area low use days) where the use observed was beyond that stratum’s normal
range. For example, on the
The descriptive information about national forest visitors
is based upon only those visitors that were interviewed. If a forest has distinct seasonal use
patterns and activities that vary greatly by season, these patterns may or may
not be adequately captured in this study.
This study was designed to estimate total number of people during a
year. Sample days were distributed based
upon high, medium, and low exiting use days, not seasons. When applying these results in forest
analysis, items such as activity participation should be carefully
scrutinized. For example, although the
Some forest visitors were counted and included in the total forest use estimate but were not surveyed. This included visitors to recreation special events and organization camps.
The results of the recreation site/area stratification and sample days accomplished by this forest are displayed in Table 1. This table describes the population of available site days open for sampling based on forest pre-work completed prior to the actual surveys. Every site and area on the forest was categorized as high, medium, low, or closed last exiting recreation use. This stratification was then used to randomly select sampling days for this forest. The project methods paper listed on page one describes the sampling process and sample allocation formulas in detail. Basically, at least eight sample days per stratum are randomly selected for sampling and more days are added if the stratum is very large. Also displayed on the table is the percentage of sample days per stratum accomplished by the forest.
TYPE |
SAMPLING
STRATUM |
#
DAYS SAMPLED |
#
DAYS IN POPULATION |
SAMPLING
RATE |
|
DUDS |
NONPROXY |
HIGH |
15 |
444 |
3.38 |
DUDS |
NONPROXY |
MEDIUM |
11 |
365 |
3.01 |
DUDS |
NONPROXY |
LOW |
10 |
1,131 |
0.88 |
DUDS |
PROXY |
FE3 |
3 |
165 |
1.82 |
DUDS |
PROXY |
FR1 |
4 |
185 |
2.16 |
DUDS |
PROXY |
SV1 |
4 |
137 |
2.92 |
GFA |
NONPROXY |
HIGH |
13 |
270 |
4.81 |
GFA |
NONPROXY |
MEDIUM |
59 |
5,077 |
1.16 |
GFA |
NONPROXY |
LOW |
20 |
11,568 |
0.17 |
OUDS |
NONPROXY |
HIGH |
3 |
38 |
7.89 |
OUDS |
NONPROXY |
MEDIUM |
10 |
293 |
3.41 |
OUDS |
NONPROXY |
LOW |
9 |
2,448 |
0.37 |
OUDS |
PROXY |
DUR4 |
6 |
769 |
0.78 |
OUDS |
PROXY |
DUR5 |
4 |
95 |
4.21 |
OUDS |
PROXY |
FE4 |
6 |
272 |
2.21 |
OUDS |
PROXY |
SUP4 |
8 |
849 |
0.94 |
WILDERNESS |
NONPROXY |
HIGH |
8 |
14 |
57.14 |
WILDERNESS |
NONPROXY |
MEDIUM |
2 |
3 |
66.67 |
WILDERNESS |
NONPROXY |
LOW |
10 |
673 |
1.49 |
Visitor
use estimates are available at the national, regional, and forest level. Only forest level data is provided here. For national and regional reports visit the
following web site: (http://www.fs.fed.us/recreation/programs/nvum).
VISIT TYPE |
VISITS |
80 % CONFIDENCE INTERVAL |
SITE VISITS |
1,016,653 |
13.5 |
|
855,246 |
15.1 |
WILDERNESS VISITS |
552 |
64.6 |
The
Recreation use on the forest for fiscal year 2003 was 855,246 national forest visits. The 80 percent confidence interval width was +/- 15.1 percent. There were 1,016,653 site visits, an average of 1.17 site visits per national forest visit. Included in the site visit estimate are 552 Wilderness visits.
A total of 1496 visitors were contacted on the forest during the sample year. Of these, 5.5 percent refused to be interviewed. Of the 1414 people who agreed to be interviewed, about 29.5 percent were not recreating, including 6.5 percent who just stopped to use the bathroom, 6.4 percent were working, 7 percent were just passing through, and 9.5 percent had some other reason to be there. About 70.5 percent of those interviewed said their primary purpose on the forest was recreation and 93.5 percent of them were exiting for the last time. Of the visitors leaving the forest agreeing to be interviewed, about 86 percent were last exiting recreation visitors (the target interview population). Table 3 displays the number of last-exiting recreation visitors interviewed at each site type and the type of interview form they answered.
FORM TYPE |
DEVELOPED DAY USE |
DEVELOPED OVERNIGHT |
GENERAL
|
WILDERNESS |
BASIC |
101 |
30 |
182 |
0 |
ECON |
95 |
26 |
186 |
0 |
SATIS |
97 |
25 |
188 |
2 |
1/ Form type means the
type of interview form administered to the visitor. The basic form did not ask either economic or
satisfaction questions. The Satisfaction
form did not ask economic questions and the economic form did not ask
satisfaction questions.
Descriptions of forest visitors were developed based upon
the characteristics of interviewed visitors and expanding to the national
forest visitor population. Tables 4 and
5 display the gender and age distributions for national forest visits.
MALE |
FEMALE |
72.2 |
27.8 |
AGECLASS |
PERCENT |
UNDER
16 |
19.40 |
16
TO 19 |
1.33 |
20
TO 29 |
8.17 |
30
TO 39 |
18.26 |
40
TO 49 |
21.14 |
50
TO 59 |
18.74 |
60 TO 69 |
8.27 |
70
PLUS |
4.69 |
Visitors categorized themselves into one of seven race/ethnicity categories. Table 6 gives a detailed breakout by category.
WHITE |
HISPANIC OR LATINO |
NATIVE AMERICAN |
AFRICAN AMERICAN |
ASIAN |
PACIFIC ISLANDER |
OTHER |
97.9 |
1.4 |
0.8 |
0.0 |
0.7 |
0.0 |
0.1 |
Less than one percent (0.4) of forest visitors were from another country. The survey did not collect country affiliation. The most common visitor zip codes are shown in Table 7. Additional zip code information was collected and is available upon request. This information can help determine the forest’s primary market area.
CODE |
COUNT |
PERCENT |
83814 |
64 |
7.69231 |
83854 |
51 |
6.12981 |
83815 |
50 |
6.00962 |
83835 |
45 |
5.40865 |
83864 |
31 |
3.72596 |
83805 |
20 |
2.40385 |
99223 |
17 |
2.04327 |
83873 |
16 |
1.92308 |
99206 |
16 |
1.92308 |
99208 |
16 |
1.92308 |
83858 |
15 |
1.80288 |
83843 |
14 |
1.68269 |
83861 |
13 |
1.56250 |
99203 |
13 |
1.56250 |
83801 |
11 |
1.32212 |
83837 |
11 |
1.32212 |
83856 |
11 |
1.32212 |
99205 |
11 |
1.32212 |
83860 |
10 |
1.20192 |
99016 |
9 |
1.08173 |
83501 |
8 |
0.96154 |
There was an average of 2.21 people per vehicle with an average of 2.07 axles per vehicle. This information in conjunction with traffic counts was used to expand observations from individual interviews to the full forest population of recreation visitors. This information may be useful to forest engineers and others who use vehicle counters to conduct traffic studies.
Several questions on the NVUM survey form
dealt directly with use of designated Wilderness. Wilderness was sampled 20 days on the forest,
and 2 interviews were obtained. Because
of the small number of individuals contacted, most information for Wilderness
visitors is not statistically valid and is suppressed. Tables 8-11 are empty and no conclusions
drawn.
AGECLASS |
PERCENT |
UNDER
16 |
. |
16
TO 19 |
. |
20
TO 29 |
. |
30
TO 39 |
. |
40
TO 49 |
. |
50
TO 59 |
. |
60 TO 69 |
. |
70
PLUS |
. |
|
WHITE |
HISPANIC OR LATINO |
NATIVE AMERICAN |
AFRICAN AMERICAN |
ASIAN |
PACIFIC ISLANDER |
OTHER |
|||||||
. |
. |
. |
. |
. |
. |
. |
|
|||||||
The reported zip codes of Wilderness visitors are shown in
Table 10.
WLDZIP |
COUNT |
PERCENT |
83848 |
2 |
100 |
ITEM |
P |
F |
A |
G |
VG |
Average Rating * |
Mean Importance ** |
N obs |
Restroom
cleanliness |
. |
. |
. |
. |
. |
. |
. |
0 |
Developed
facility condition |
. |
. |
. |
. |
. |
. |
. |
0 |
Condition
of environment |
. |
. |
. |
. |
. |
. |
. |
2 |
Employee
helpfulness |
. |
. |
. |
. |
. |
. |
. |
0 |
Interpretive
display |
. |
. |
. |
. |
. |
. |
. |
2 |
Parking
availability |
. |
. |
. |
. |
. |
. |
. |
2 |
Parking
lot condition |
. |
. |
. |
. |
. |
. |
. |
2 |
Rec.
info. available |
. |
. |
. |
. |
. |
. |
. |
2 |
Road
condition |
. |
. |
. |
. |
. |
. |
. |
2 |
Feeling
of safety |
. |
. |
. |
. |
. |
. |
. |
2 |
Scenery |
. |
. |
. |
. |
. |
. |
. |
2 |
Signage
adequacy |
. |
. |
. |
. |
. |
. |
. |
2 |
Trail condition |
. |
. |
. |
. |
. |
. |
. |
2 |
Value
for fee paid |
. |
. |
. |
. |
. |
. |
. |
0 |
*Scale
is: P = poor F = fair A = average
G = good VG = very good
**
Scale is: 1= not important 2= somewhat
important 3=moderately important 4= important 5 = very important
. Note: For items with less than 10 responses the data was not reported
A description of visitor activity during their national forest visit was developed. This basic information includes participation in various recreation activities, length of stay on the national forest and at recreation sites, visitor satisfaction with national forest facilities and services, and economic expenditures.
The average length of stay on this forest for a national forest visit was 20.1 hours. Over 17 percent (17.65%) of visitors stayed overnight on the forest.
In addition, visitors reported how much time they spent on the specific recreation site at which they were interviewed. Average time spent varied considerably by site and is displayed in Table 12.
Site Visit Average |
Developed Day Use |
Developed Overnight Use |
|
Wilderness |
NationalForest Visit |
16.7 |
2.5 |
51.5 |
14.9 |
7.1 |
20.1 |
The average recreation visitor went to 1.17 sites during
their national forest visit.
During their visit to the forest, the top five recreation activities of the visitors were viewing natural features, relaxing, viewing wildlife, hiking/walking, and driving for pleasure (see Table 13). Each visitor also picked one of these activities as their primary activity for their current recreation visit to the forest. The top primary activities were hunting, relaxing, hiking/walking, gathering forest products, and fishing (see Table 13). Please note that the results of the NVUM activity analysis DO NOT identify the types of activities visitors would like to have offered on the national forests. It also does not tell us about displaced forest visitors, those who no longer visit the forest because the activities they desire are not offered.
Activity |
*%
Participating |
%
as Main Activity |
Developed
Camping |
10.89 |
2.98 |
Primitive
Camping |
7.42 |
1.34 |
Backpacking |
3.20 |
0.59 |
Resort
Use |
4.08 |
1.55 |
Picnicking |
13.98 |
2.51 |
Viewing
Natural Features |
58.04 |
6.87 |
Visiting
Historic Sites |
8.42 |
0.67 |
|
4.21 |
0.12 |
Nature
Study |
5.38 |
0.00 |
Relaxing |
58.60 |
11.55 |
Fishing |
15.53 |
7.84 |
Hunting |
18.70 |
18.07 |
OHV
Use |
17.24 |
6.42 |
Driving
for Pleasure |
40.87 |
7.30 |
Snowmobiling |
1.10 |
1.07 |
Motorized
Water Activities |
2.37 |
0.57 |
Other
Motorized Activity |
0.80 |
0.67 |
Hiking
/ Walking |
44.10 |
11.87 |
Horesback
Riding |
1.34 |
0.96 |
Bicycling |
6.71 |
4.70 |
Non-motorized
Water |
2.94 |
0.92 |
Downhill
Skiing |
2.88 |
2.81 |
Cross-country
Skiing |
0.47 |
0.33 |
Other
Non-motorized |
10.58 |
2.28 |
|
17.09 |
8.60 |
Viewing
Wildlife |
56.24 |
7.02 |
*Note:
this column may total more than 100% because some visitors chose more than one
primary activity.
One-third of the last exiting recreation visitors interviewed were asked about the types of constructed facilities and special designated areas they used during their visit. The five most used facilities/areas were: forest roads, forest trails, scenic byways, picnic areas, and developed campgrounds. Table 14 provides a summary of reported facility and special area use.
FACILITY |
PERCENT |
Developed
Campground |
5.96 |
Developed
Swimming Site |
5.44 |
Forest
Trails |
38.78 |
Scenic
Byway |
12.31 |
Wilderness |
0.65 |
Museum |
1.00 |
Picnic
Area |
7.75 |
Boat
Launch |
1.91 |
Designated
OHV Area |
0.36 |
|
51.97 |
Interpretive
Displays |
2.46 |
Information
Sites |
1.96 |
Organization
Camps |
0.36 |
Developed
Fishing Site |
1.03 |
Snowmobile
Area/Trails |
1.13 |
Downhill
Ski Area |
2.69 |
Nordic
Trails |
0.48 |
FS
Lodge |
1.41 |
FS
Fire Lookout |
2.38 |
Snowplay
Area |
0.19 |
Motorized Trails |
2.18 |
Recreation
Residence |
0.50 |
About one-third of visitors interviewed were asked a series of questions that enabled economic analyses. Several questions focused on the trip away from home that included their visit to the national forest, and others about their annual visits to the forest and annual spending on all outdoor recreation.
While away from home, some people just go to
the forest, while others incorporate a national forest visit as part of a
larger trip away from home. On this forest, 92.18 percent said that recreating
on this forest was their primary trip destination. Visitors were asked to select one of several
substitute choices, if for some reason they were unable to visit this national
forest. Their responses are shown in
Table 15. About 30.5 percent of visitors
indicated their trip would include at least one night away from home. The average number of nights away for those
staying away overnight was 6.3. About
26.4 percent indicated they would be staying overnight within 50 miles of this
forest, and for them, the average number of nights in the local area was
3.4. Visitors estimated the amount of
money spent during their trip within 50 miles of the recreation site at which
they were interviewed (the trip may include multiple national forest visits, as
well as visits to other forests or parks).
This information will be available in a separate report and data file
that can be used to estimate the local jobs and income that are generated by
recreation visits to this forest.
Substitute
response |
Percent
who would have: |
Come
back another time |
19.6 |
Stayed
at Home |
5.6 |
Gone
elsewhere for the Same activity |
55.9 |
Gone
elsewhere for a Different activity |
9.9 |
Gone to Work |
2.6 |
Had
some other substitute |
6.5 |
In the 12 months prior to the interview the typical visitor had come to this forest 38.5 times for all activities, including 25.7 times to participate in their identified main activity. Visitors were also asked about the amount of money they spent in a typical year on all outdoor recreation activities including equipment, recreation trips, memberships, and licenses. Almost 19% said they spent less than $500 per year, and a little more than 6% said they spent over $10,000 per year (Table 16).
$$
spent each year on outdoor recreation |
Percent
of Total |
UNDER
500 |
18.64 |
500
- 999 |
19.35 |
1000
- 1999 |
18.28 |
2000
- 2999 |
17.92 |
3000
- 3999 |
6.81 |
4000
- 4999 |
2.51 |
5000 - 9999 |
10.04 |
OVER
10000 |
6.45 |
About one-third of visitors interviewed on the forest rated their satisfaction with the recreation facilities and services provided. Although their satisfaction ratings pertain to conditions at the specific site or area they visited, this information is not valid at the site-specific level. The survey design does not usually have enough responses for every individual site or area on the forest to draw these conclusions. Rather, the information is generalized to overall satisfaction with facilities and services on the forest as a whole.
Visitors’ site-specific answers may be colored by a particular condition on a particular day at a particular site. For example, a visitor camping in a developed campground when all the forest personnel are off firefighting and the site has not been cleaned. Perhaps the garbage had not been emptied or the toilets cleaned during their stay, although the site usually receives excellent maintenance. The visitor may have been very unsatisfied with the cleanliness of restrooms.
In addition to how satisfied visitors were with facilities and services they were asked how important that particular facility or service was to the quality of their recreation experience. The importance of these elements to the visitors’ recreation experience is then analyzed in relation to their satisfaction. Those elements that were extremely important to a visitor’s overall recreation experience and the visitor rated as poor quality are those elements needing most attention by the forest. Those elements that were rated not important to the visitors’ recreation experience need the least attention.
Tables 17 through 19 summarize visitor satisfaction with
the forest facilities and services at Day Use Developed sites, Overnight
Developed sites and
ITEM |
P |
F |
A |
G |
VG |
Average Rating * |
Mean
Import-ance ** |
N
obs |
Restroom
cleanliness |
4.9 |
0.0 |
8.0 |
44.6 |
42.6 |
4.2 |
4.5 |
80 |
Developed
facility condition |
0.0 |
0.0 |
10.5 |
34.6 |
54.9 |
4.4 |
4.1 |
88 |
Condition
of environment |
0.0 |
0.0 |
1.6 |
44.8 |
53.6 |
4.5 |
4.6 |
94 |
Employee
helpfulness |
1.1 |
0.7 |
4.6 |
38.1 |
55.5 |
4.5 |
4.1 |
78 |
Interpretive
display |
5.0 |
0.9 |
13.1 |
44.9 |
36.2 |
4.1 |
3.8 |
62 |
Parking
availability |
0.0 |
0.0 |
9.7 |
37.4 |
52.9 |
4.4 |
3.8 |
92 |
Parking
lot condition |
0.0 |
0.0 |
6.8 |
47.2 |
46.1 |
4.4 |
3.6 |
92 |
Rec.
info. Available |
0.7 |
1.3 |
12.1 |
53.3 |
32.6 |
4.2 |
3.9 |
82 |
Road
condition |
0.0 |
0.0 |
11.6 |
64.3 |
24.2 |
4.1 |
3.9 |
57 |
Feeling
of safety |
0.0 |
1.2 |
4.5 |
24.2 |
70.1 |
4.6 |
4.2 |
94 |
Scenery |
0.0 |
0.0 |
1.1 |
18.2 |
80.8 |
4.8 |
4.6 |
95 |
Signage
adequacy |
1.1 |
2.8 |
10.0 |
55.7 |
30.4 |
4.1 |
3.9 |
91 |
Trail condition |
0.0 |
0.0 |
8.5 |
59.3 |
32.1 |
4.2 |
4.1 |
44 |
Value
for fee paid |
2.0 |
0.0 |
4.6 |
29.0 |
64.4 |
4.5 |
4.3 |
59 |
*Scale is: Poor = 1
Fair = 2 Average = 3 Good = 4
Very good = 5
** Scale is: 1= not
important 2= somewhat important 3=moderately important 4= important 5 = very important
. Note: For items with less than
10 responses the data was not reported
ITEM |
P |
F |
A |
G |
VG |
Average
Rating * |
Mean
Import-ance ** |
N
obs |
Restroom
cleanliness |
0.0 |
1.8 |
15.1 |
36.5 |
46.6 |
4.3 |
4.4 |
21 |
Developed
facility condition |
0.0 |
0.0 |
1.4 |
35.7 |
62.9 |
4.6 |
4.5 |
25 |
Condition
of environment |
0.0 |
0.0 |
3.5 |
18.0 |
78.6 |
4.8 |
4.8 |
25 |
Employee
helpfulness |
0.0 |
0.0 |
4.9 |
3.7 |
91.4 |
4.9 |
4.3 |
25 |
Interpretive
display |
4.5 |
2.2 |
13.4 |
52.8 |
27.0 |
4.0 |
3.4 |
17 |
Parking
availability |
0.0 |
0.0 |
5.9 |
76.4 |
17.7 |
4.1 |
3.7 |
24 |
Parking
lot condition |
0.0 |
0.0 |
1.9 |
69.0 |
29.2 |
4.3 |
3.4 |
22 |
Rec.
info. availably |
0.0 |
20.3 |
10.3 |
32.3 |
37.1 |
3.9 |
4.1 |
24 |
Road
condition |
0.0 |
0.0 |
11.1 |
52.7 |
36.2 |
4.3 |
3.7 |
20 |
Feeling
of safety |
0.0 |
0.0 |
0.0 |
22.1 |
77.9 |
4.8 |
4.4 |
25 |
Scenery |
0.0 |
0.0 |
3.5 |
3.7 |
92.8 |
4.9 |
4.6 |
25 |
Signage
adequacy |
0.0 |
0.0 |
4.3 |
64.2 |
31.5 |
4.3 |
4.0 |
25 |
Trail condition |
0.0 |
7.7 |
0.0 |
47.4 |
44.9 |
4.3 |
4.1 |
17 |
Value
for fee paid |
0.0 |
0.0 |
9.2 |
32.3 |
58.5 |
4.5 |
4.6 |
22 |
*Scale is: Poor = 1
Fair = 2 Average = 3 Good = 4
Very good = 5
** Scale is: 1= not
important 2= somewhat important 3=moderately important 4= important 5 = very important
Note:
For items with less than 10 responses the data was not reported
ITEM |
P |
F |
A |
G |
VG |
Average
Rating * |
Mean Importance ** |
N
obs |
|||||||||
Restroom
cleanliness |
0.0 |
3.9 |
6.4 |
31.0 |
58.7 |
4.4 |
4.1 |
53 |
|
||||||||
Developed
facility condition |
0.0 |
1.9 |
21.6 |
52.9 |
23.7 |
4.0 |
3.4 |
54 |
|
||||||||
Condition
of environment |
5.7 |
0.0 |
9.4 |
45.0 |
39.9 |
4.1 |
4.5 |
148 |
|
||||||||
Employee
helpfulness |
0.0 |
0.0 |
1.4 |
44.3 |
54.3 |
4.5 |
4.0 |
66 |
|
||||||||
Interpretive
display |
2.3 |
2.3 |
5.8 |
75.5 |
14.1 |
4.0 |
3.4 |
48 |
|
||||||||
Parking
availability |
1.3 |
0.8 |
11.7 |
29.7 |
56.5 |
4.4 |
3.4 |
100 |
|
||||||||
Parking
lot condition |
0.9 |
9.9 |
11.7 |
33.5 |
44.0 |
4.1 |
3.3 |
59 |
|
||||||||
Rec.
info. available |
10.4 |
8.5 |
5.7 |
60.3 |
15.1 |
3.6 |
3.8 |
84 |
|
||||||||
Road
condition |
9.8 |
7.5 |
12.9 |
49.3 |
20.5 |
3.6 |
3.9 |
142 |
|
||||||||
Feeling
of safety |
2.8 |
0.0 |
5.5 |
42.2 |
49.5 |
4.4 |
4.1 |
145 |
|
||||||||
Scenery |
0.0 |
2.6 |
5.7 |
22.4 |
69.3 |
4.6 |
4.3 |
151 |
|
||||||||
Signage
adequacy |
12.0 |
9.6 |
19.8 |
43.1 |
15.4 |
3.4 |
3.9 |
147 |
|
||||||||
Trail condition |
5.8 |
7.6 |
27.3 |
39.0 |
20.3 |
3.6 |
3.9 |
72 |
|
||||||||
Value
for fee paid |
43.1 |
2.3 |
0.0 |
30.8 |
23.8 |
2.9 |
4.2 |
21 |
|
||||||||
*Scale is: Poor = 1
Fair = 2 Average = 3
Good = 4 Very good = 5
** Scale is: 1= not
important 2= somewhat important 3=moderately important 4= important 5 = very important
Note: For items with less than 10 responses the data was not reported.
Visitors rated their perception of how crowded the recreation site or area felt to them. This information is useful when looking at the type of site the visitor was using since someone visiting a designated Wilderness may think 5 people is too many while someone visiting a developed campground may think 200 people is about right. Table 20 summarizes mean perception of crowding by site type on a scale of 1 to 10 where 1 means hardly anyone was there, and a 10 means the area was perceived as overcrowded.
Developed
Day Use |
Overnight
Use |
|
Wilderness |
|
10 Overcrowded |
1.2 |
0.0 |
3.2 |
0 |
9 |
1.5 |
0.0 |
0.5 |
0 |
8 |
1.7 |
4.9 |
1.6 |
0 |
7 |
4.4 |
20.4 |
2.6 |
0 |
6 |
6.8 |
5.1 |
4.7 |
0 |
5 |
16.4 |
18.3 |
7.7 |
0 |
4 |
14.3 |
12.2 |
6.7 |
0 |
3 |
10.6 |
14.8 |
16.6 |
0 |
2 |
15.2 |
13.4 |
19.5 |
0 |
1 Hardly anyone there |
27.9 |
10.9 |
36.9 |
100 |
Visitors were asked if there were any accommodations or assistance that the forest could offer that would be helpful to the visitor and anyone in their group to improve their recreation experience. Responses are summarized in Table 21.
Site Name |
What Accommodation could be
made |
107
|
bike
trail signs in mountain for Hiawatha Trail |
107
|
need
a better snowboard park |
107
|
need
forest information on weekends; availability of brochures |
107
|
signage
for mountain snow use trail |
107
|
speed
up environmental study; build new lodge and ski runs |
107
|
less
expensive food |
107
|
more
information on cross country trails |
|
fee
camping needs to be less expensive, double taxation |
115
STEVENS |
trailhead
sign |
|
keep
ATVs out of creek and on designated routes |
|
grade
road |
201
- HIAWATHA |
more
information on local camping |
207
- CONRAD CAMPGROUND |
finish
trail at Canrad across river |
212
- NELSON TRAILHEAD PULLOUT |
better
road signage |
212
- NELSON TRAILHEAD PULLOUT |
better
roads |
212
- NELSON TRAILHEAD PULLOUT |
hand
out free maps |
212
- NELSON TRAILHEAD PULLOUT |
rougher
Rds so not so many people |
213
- LOWER LANDING |
more
ATV access |
214
- Hoyt/Slate |
written
rules of do's and don'ts |
218
- GOLD |
web
rite- fishing/river conditions |
|
roads
should be open for use |
|
open
all roads and trails; thin the forest |
|
maps
at saddles |
|
more
areas to shoot |
402
- MARBLE CREEK INTERP SITE |
better
and more road signs |
601
SAM OWEN CG |
some
non reservable sites should be by water |
609
GROUSE CREEK |
more
trails |
609
GROUSE CREEK |
fix
boardwalk |
|
rideable
mountain bike trails |
613
JOHNSON-LAKEVIEW@CLARK FORK |
open
gates; install toilet |
613
JOHNSON-LAKEVIEW@CLARK FORK |
wider
roads; pull off ahead signs |
620
TRESTLE CREEK/HUCK SNOMO |
more
grooming; more snow |
620
TRESTLE CREEK/HUCK SNOMO |
warming
hut |
717
Deer Crk/ Old Hwy |
improve
roads |
721
Brush |
fix
the dock and add another dock |
804
BEAVER CREEK |
stronger
supervision of rowdy groups by host |
808
KALISPELL |
maps
with information about boat access on island |
815
|
signs
need to be replaced |
815
|
no
fees to view or park |
815
|
1
extra sign for granite falls |
Eagle Creek Rds 805/2349 |
keep roads open |
Sam
Owen CG |
some
non reservable sites should be by water |