Download  

Department of the Interior

Effective Date: 4/21/03

Series: Organization

Part 130: Bureau of Indian Affairs

Chapter 10: Offices Under the Deputy Assistant Secretary - Information Resources Management in the Office of the Assistant Secretary - Indian Affairs

Originating Office: Office of the Assistant Secretary - Indian Affairs

10.1 Office of Information Operations. The Office of Information Operations reports to the Chief Information Officer in the Office of the Assistant Secretary - Indian Affairs.

10.2 Responsibilities. The Office is responsible for implementing, operating, and maintaining all Indian Affairs related information systems and technology solutions. It provides management in the areas of, Information Operations Security, Telecommunications, Systems, User Services (including Regional and Agency Office support), Indian Affairs Special Information Technology support, and Disaster Recovery Services.

10.3 Organization. The Office of Information Operations includes the following divisions:

A. The Division of Telecommunications. The division reports to the Director for Information Operations. It supports all Indian Affairs wireless, radio, voice, data, video, wide-area and local-area networks. This includes Internet, Intranet, wireless and radio communications, virtual satellite communications, narrow band radio, radio frequency communications, remote access and Voice over IP. The division also assists in developing and implementing Indian Affairs-wide telecommunications policy and future enhancements.

B. Division of Systems. The division reports to the Director for Information Operations. The division is responsible to maintain and operate all Indian Affairs mainframe, midrange, and mini server hardware and software operations including, but not limited to OS/390, Unisys, Unix, Linux, Windows 2000 and Novell. The division maintains and operates Indian Affairs electronic messaging capabilities (e-mail and voice mail), database administration, Notes administration, Internet hosting and maintenance, Intranet hosting and maintenance, software distribution, and virus detection.

C. Division of Special Information Technology (IT) Services. The division reports to the Director for Information Operations. It provides specialized Information Technology services for supporting programs. The Information Technology staff supporting these special programs report to the Chief, Division of Special Information Technology Services.

D. Division of Disaster Recovery. The division is located in Albuquerque, NM, and is headed by a Division Chief who reports to the Director for Information Operations. It provides backup and recovery of selected Indian Affairs mainframe and midrange servers, applications and Internet/Intranet access. The division also provides technology refurbishment and replacement for Information Technology to include workstations and printers.

E. Division of User Services. The division reports to the Director for Information Operations. The division provides Level 1, Level 2, and Level 3 operations problem management resolution support and training for Indian Affairs user workstations, network printers, and applications and web browsers. The division also maintains and operates automated hardware and software inventory of Information Technology connected to the BIA network. The division provides resolution of Information Technology incidents and requests for technology support including equipment refreshment. Field Information Technology staff at regional offices and agency offices report to the Chief, Division of User Services.

4/21/03 #3582

New