This course will explore the unique set of leadership skills required to successfully manage the family assistance process within the chaotic post-disaster environment. Participants will be provided with decision-making tools, crisis communication strategies, and methods for deploying resources to families.

The program will offer practical solutions for the challenging aspects of managing large-scale fatality events while coordinating available resources with industry, federal, state and local agencies.

June 9-11, 2009
$880 for all applications with payment received no later than May 9
$962 for all applications with payment received May 10 – June 3
$1,012 for all applications submitted between June 4 and 12:00 pm (noon) ET on June 8
$50 processing fee will be added to tuitions for all offline applications (starting October 1, 2008)

• Key techniques for effective family assistance leadership in disaster situations
• Practical strategies for disaster crisis management
• Managing family assistance operations
• Integrating lessons learned from recent disasters into the next generation of family assistance operations
• Exercise: Participants will establish and operate a Family Assistance Center

• Define an integrated model of disaster family assistance
• More effectively manage family assistance responses using crisis management tools
• Communicate with family members on complex and difficult topics
• Define crisis leadership skills necessary to effectively work in an emotionally charged environment

• Commercial transportation industry officials, particularly those that are in a position to set or influence policy, or have a family assistance role during transportation disasters
• Representatives of federal agencies, particularly those that have a role in transportation disaster response
• Representatives of non-governmental and/or private agencies that have a legitimate and recognized transportation disaster response role
• Members of the academic community attending for research purposes (on a space-available basis)

Email TrainingCenter@ntsb.gov or call (571) 223-3900

Courses, forums and symposia are added to the schedule throughout the year.  Subscribe to the e-newsletter to learn about upcoming events and new programs: http://www.ntsb.gov/TC/list/list.htm