Public Information Program
What The Information Officer Can Do
What The Information Officer Does Not Do
- Give legal
advice.
- Give official
interpretations of laws other than the National Labor Relations Act.
- Recommend or
refer you to particular attorneys.
- Make any
official decision about unfair labor practice case issues or representation case
issues.
What To Expect If You Ask The Information Officer For
Assistance
- If you come
to an NLRB field office, the Information Officer will meet with you as promptly
as possible. Please bear in mind that there may be several people ahead of you
who want to speak with the Information Officer. You may want to consider calling
first, as most matters can be handled by phone and mail. The Information Officer
will normally be able to meet with you and assist you soon after you arrive at
the NLRB office.
- If you phone
the NLRB field office, the Information Officer will normally speak to you at
that time or will call back as promptly as possible. The Information Officer
will normally be able to call you back and assist you soon after your call to
the NLRB office.
- In some NLRB
offices, which are located in areas where there are many Spanish-speaking
people, we will provide Spanish language service if you do not speak English.
Extra time may be needed to provide that service.
- The
Information Officer will listen to your inquiry and may ask questions which will
enable us to help you. The Information Officer will explain possible options
available to you.
- If you are
meeting with an Information Officer and decide to file a charge or petition, the
Information Officer will assist you. The Information Officer will normally be
able to complete the filing process on the same day you decide to file the
charge or petition.
- If you have
telephoned the Information Officer and decide to file a charge or petition, the
Information Officer will normally mail you the appropriate forms soon after your
call.
- Where
appropriate, the Information Officer will give you literature explaining our law
and our procedures.
What We Are Doing To Improve Our Service
- We have
conducted surveys to determine whether our customers are satisfied with our
services, and what we can do to improve.
- We are
continuing to examine additional ways to improve our performance in providing
this service.
- We welcome
your comments about the services we provide or should provide. You may contact
us at the address below.
WHENEVER YOU CONTACT THE NATIONAL LABOR RELATIONS
BOARD
- We will treat
you courteously.
- We will
provide the same treatment to all persons regardless of race, sex, religion,
national origin, age, political affiliation, sexual orientation or disability.
- Our
facilities are accessible to persons with disabilities. We will attempt to
accommodate persons with disabilities. Please let us know if you will need
accommodation.
- If you wish,
you may be represented by an attorney or other representative of your own
choice.
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