Section VI: Quality Assurance System (Items 30-31)

Item 30: Standards Ensuring Quality Services

The State has developed and implemented standards to ensure that children in foster care are provided quality services that protect the safety and health of the children.

Respondents:

Agency Administrator(s), Child and Family Advocate(s), Child Attorney(s), Child Placing Service Provider(s), Group Care Provider(s), Health Representative(s), Independent Living Coordinator(s), Juvenile Court Judge(s), Juvenile Justice Representative(s), Licensing Staff, Local Administrative Review Bodies, Local Child Welfare Agency Administrator(s), Mental Health Representative(s), Other, Parent Attorney(s), Prevention and/or Reunification Provider(s), Quality Assurance Staff, State Child Welfare Director(s), State Child Welfare Program Specialist(s), State Foster/Adoptive Parent Association, Tribal Representative(s), Youth Service Agency Representative(s)

Core Question:

How effective has the State been in developing and implementing standards to ensure that children in foster care are provided quality services that protect their safety and health?

Please use this Follow-up Question as needed to fully explore the Core Question:

• Evaluate the thoroughness, quality, and implementation of the State's standards to ensure services that protect the health and safety of children in foster care placements. Identify strengths and barriers or gaps in services.

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Explanatory Comments(optional):

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Item 31: Quality Assurance System

The State is operating an identifiable quality assurance system that is in place in the jurisdictions where the services included in the Child and Family Services Plan are provided, evaluates the quality of services, identifies strengths and needs of the service delivery system, provides relevant reports, and evaluates implemented program improvement measures.

Respondents:

Agency Administrator(s), Local Agency - CPS Staff, Local Agency - Foster Care Staff, Local Child Welfare Agency Administrator(s), Other, Prevention and/or Reunification Provider(s), Quality Assurance Staff, State Child Welfare Director(s), State Child Welfare Program Specialist(s), State Information System Staff, Supervisor(s) from the Local Agency, Training Staff

Core Question:

How effective is the State in operating an identifiable quality assurance system that evaluates the quality of services, identifies strengths and needs of the service delivery system, provides relevant reports, and evaluates implemented program improvement measures?

Please use these Follow-up Questions as needed to fully explore the Core Question:

• Evaluate the ability of the quality assurance system to assess effectively the quality of practice and outcomes, identify strengths and areas needing improvement, provide relevant reports, and evaluate implemented program improvement measures. Identify strengths and barriers to effective assessment.

• How well does the State use the information obtained from quality assurance activities to guide policies and procedures, including ensuring that workers receive sufficient feedback?

• Evaluate the involvement of service providers, parents, youth, foster parents, group caregivers, relatives, tribes, court personnel, and/or other stakeholders in the quality assurance process. Identify strengths and barriers to the process.

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Explanatory Comments(optional):

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