Note
Phone numbers listed on this page are also for general visa inquiries.
Visa Services
Making an Appointment
Today, as in the past, most travelers to the U.S. must obtain a visa. The process still includes application forms and interviews as well as the collection and cross-checking of names in a highly sophisticated U.S. Government database. As a visa applicant today, it is important that you recognize that these name-checking and registration processes are necessary and crucial elements helping to protect our citizens and our visitors. Because of this process, some visa applications may take several weeks to process. Therefore, please allow sufficient time to apply for and receive your visa. While individual experience may differ, here are the basic steps you should follow and what you can expect throughout the process.
TO MAKE AN APPOINTMENT BY PHONE
FROM MEXICO
Phone: 01-900-849-4949
From anywhere in Mexico, including Mexico City
A charge will appear on your telephone bill.
Phone: 01-477-788-7070
You will be charged through your credit card, plus
a long-distance fee.
Phone: 01-800-112-8500
[Provided you've purchased a PIN at Banamex.]
More Information
FROM THE U.S.
Mexican Citizens
Phone: 011-52-477-788-7070
Your telephone company will bill you for the
long-distance call and a service charge will be
billed through your credit card.
Citizens of Other Countries
If you a third country national and are applying for a visa classification that is different from the visa that you currently have, we are generally unable to process your case. Please see the Information for Non-Mexican Visa Applicant page for more information. You will also be required to spend at least 2 nights and possibly more in Nuevo Laredo.
Phone: 1-800-919-1754
You will be charged through your credit card.
Call Center Hours of Operation:
Operators are available:
• Monday through Friday
from 7 A.M. to 9 P.M.
• Saturdays, Sundays and holidays
from 9 A.M. to 3 P.M.
The caller should have information from the applicant’s passport available, as the appointment service operator will ask for the full name and number in the passport. The appointment service operator will also explain how to pay the $131 U.S. nonrefundable application fee at any BANAMEX branch, and will give you a time and date for your appointment.
TO MAKE AN APPOINTMENT THROUGH THE INTERNET
The appointment fee will be charged to your credit card.