United States National Library of Medicine National Institutes of Health

FAQ
Document/Delivery ILL -- Document missing pages

Question: What should I do if my document is missing pages?
Answer:

The National Library of Medicine (NLM) will make every effort to ensure that you receive a complete copy of the documents you requested.

If you have missing pages, you may complete and submit the form Report a Problem with ILL Requests Filled by NLM (https://docline.gov/docline/help/contact_nlm/ill_web_form.cfm) or contact the Collection Access Section of NLM by e-mail at custserv@nlm.nih.gov; or by fax at (301) 496-2809. When asking for missing pages, please provide the number of each missing page, the complete citation and the DOCLINE request number, which appears on the cover page of each delivered document. If for any reason NLM cannot provide the missing page(s), you will be issued a credit equal to the cost of the delivered document.


For more information on interlibrary loans, please see the NLM Interlibrary Loan Fact Sheet.

Related Questions:
What should I do if I have not received an interlibrary loan request sent to NLM?
Why did NLM reject my ILL request?

Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/psd/cas/doc_missing_pages.html

Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 12 May 2006
Metadata| Permanence level: Permanence Not Guaranteed