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Health and Human Services Commission
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Phone | (888) 388-6332 or (512) 438-4313 TDD (512) 438-2960 TTY toll-free number 1-877-432-7232 |
Fax | (512) 438-5885 |
Mail or in person |
Civil Rights Office Health and Human Services Commission 701 West 51st St. Austin, Texas 78751 |
Civil rights complaints or questions may be directed to any of our four area offices as well.
Area | Address | Telephone/Fax | TDD# |
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Lubbock |
1716 Parkway Drive |
806-766-2755
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806-766-2755 |
Dallas/Fort Worth Metroplex |
801 W. Freeway, 6th Floor Grand Prairie, TX 75051 |
972-337-6265 972-337-6153 (fax) |
972-337-6360 |
Houston |
5425 Polk P.O. Box 16017 Houston, TX 77222-6017 |
713-767-2382 713-767-2352 (fax) |
713-767-2382 |
Edinburg |
2520 South I Road Edinburg, TX 78539 |
956-316-8393 956-316-8180 (fax) |
956-316-8187 |
It is the responsibility of our agencies and our contractors not to discriminate against applicants or clients. Consumers are protected from discrimination by federal and state laws, regulations and policies. These laws, regulations and policies state that clients and consumers are protected from discrimination if it is based on one or more of the following:
*Political belief and sexual orientation do not apply to all programs and services. Please contact the Civil Rights Office for additional information.
The civil rights laws and policies that protect consumers and applicants for services include:
Consumers and applicants for benefits or services who believe they have been discriminated against by an employee of a Texas health and human services agency or an employee of an entity providing contracted agency services may file a complaint of discrimination with the Civil Rights Office.
The HHSC Civil Rights Office must receive the complaint of discrimination no more than 180 days after the alleged discriminatory action.
A complaint may be filed with HHSC by using the HHSC Client Complaint of Discrimination form. Individuals also may file complaints in person or by letter, e-mail, fax or phone.
The discrimination complaint must contain the following information:
Complaints also may be filed in one of our four area Civil Rights Offices in Dallas/Fort Worth, Houston, Lubbock and San Antonio.
Please click here to access office locations and contact
information.
Please click here to access the HHSC Client Complaint of Discrimination form.
A civil rights discrimination complaint also may be filed with a federal agency. Please contact the agency or office for additional information.
U.S. Department of Agriculture Programs:
Programs include, but are not limited to: Food Stamps; Women, Infants and Children (WIC); Food Safety and Inspection Services; Special Nutrition Programs; and other USDA Programs.
U.S. Department of Agriculture (USDA) Food and Nutrition Services Regional Director Office of Civil Rights 1100 Commerce Dallas, Texas 75242 |
U.S. Department of Agriculture (USDA) Office of Civil Rights 1400 Independence Avenue, S.W. Mail Stop 9410 Washington, D.C. 20250 |
U.S. Department of Education Programs:
Programs include, but are not limited to: Vocational Rehabilitation programs; Busines Enterprise of Texas Program (BET); Independent Living Services programs; Individuals with Disabilities Education Act (IDEA); and other rehabilitative services programs.
U.S. Department of Education
Office for Civil Rights
400 Maryland Avenue, S.W.
Washington, D.C. 20202-1100U.S. Department of Health and Human Service Programs:
Programs include, but are not limited to: Medicaid and Medicaid-related programs; Temporary Assistance to Needy Families (TANF); Community Care for the Aged and Disabled; Community Based Alternagives; other Long-Term Care programs; HIV and STD prevention and treatment programs; family and community health programs; mental health programs; and substance abuse prevention and treatment programs.U.S. Department of Health and Human Services
Office for Civil Rights
1301 Young Street, #1169
Dallas, Texas 75202
HHSC Civil Rights Office Brochure for Clients
English [PDF] [Word] [Audio] | Spanish [PDF] [Word] [Audio] |
Vietnamese [PDF] [Word] [Audio]
Size: 15” x 9.5” (requires special size paper).
Printing Instructions: These brochures require special sized printer paper. If your printer is unable to print the brochure in this size, we recommend printing it on legal size paper (8.5” x 14”) to facilitate readability. Alternate formats such as Braille and large text are available on request.
Questions: Contact the HHSC Civil Rights Office.
Civil Rights Posters for Clients
All posters should be prominently displayed in client common areas so they are easily visible. Client common areas include lobbies and waiting rooms, front reception desks, and locations where clients apply for services.
The first two posters (all four versions) are required for all health and human services client service offices. The third poster is recommended for all hhs client services offices. The fourth poster from USDA is required for certain offices (see below).
Size: 8.5” x 11” (standard size sheet of paper).
Posting Instructions: Post the English and Spanish versions of this poster next to each other. English and Spanish poster required for all hhs offices.
Questions: Contact the HHSC Civil Rights Office.
Size: 8.5” x 11” (standard size sheet of paper).
Posting Instructions: Post the “Language Translation” version and “American Sign Language” version next to each other. English and Spanish poster required for all hhs offices.
Questions: Contact the HHSC Civil Rights Office.
Note: HHS agencies and contractors must provide language services to clients free of charge. Contractors and HHS contract managers should discuss the language assistance requirements and whether costs may be reimbursed as program costs.
Size: Poster A is 11” x 13”. Poster B is 8.5” x 11”.
Posting Instructions: Post the English and Spanish versions of this poster next to each other. For larger print, select Poster A (legal size).
Questions: Contact the HHSC Civil Rights Office.
In addition to the three posters above, offices that provide programs provided by the U.S. Department of Agriculture (USDA) Food and Nutrition Services (Food Stamps; Women, Infants and Children; and Special Nutrition Programs) or Food Safety and Inspection Services must display at least one version of the following poster:
There are three versions of this poster. Order the poster that corresponds to your program. All versions are in English and Spanish.
The download versions of these posters are for reference and not for posting purposes due to size requirements for readability.
To obtain this poster, contact the Texas Department of State Health Services, Meat Safety Assurance unit. Contact information is at http://www.dshs.state.tx.us/msa/
Other Languages Available: If your office serves many clients who speak one of the following languages, please also post the translation (it is in simple paragraph form): Chinese, Creole, French, German, Hindi, Hmong, Italian, Korean, Polish, Russian and Vietnamese.
To obtain this poster, contact Mark Wernli with the Texas Health and Human Services Commission, Office of Family and Community Services at marc.wernli@hhsc.state.tx.us
Offices, schools and other sites that provide client services associated with the Special Nutrition Programs, including the Women, Infants, and Children program (Form AD-475C). [English and Spanish]
To view and obtain this poster, go to the WIC catalogue located on the Texas Department of State Health Services (DSHS) website at http://www.dshs.state.tx.us/wichd/WICCatalog/ClinicServices.shtm This poster is named “Stock No. 13-183p English/Spanish 10/05” and is located near the bottom of the DSHS web page.
Civil Rights Employment Posters for Contractors, Vendors and Providers
All posters should be prominently displayed in client common areas so they are easily visible. Client common areas include lobbies and waiting rooms, front reception desks, and locations where clients apply for services.
Size: 17” x 22” (requires special size paper).
Language Translations: Poster is available in English, Spanish, Arabic, and Chinese. At a minimum, you must post English and Spanish versions.
Download Information: For problems with the download versions contact the U.S. Department of Labor by calling (888) 972-7332 or by e-mail at Contact-OSBP@dol.gov.
Order Information: To order these posters from the U.S. Equal Employment Opportunity Commission, visit their website at http://www.eeoc.gov/posterform.html, or contact them by visiting http://www.eeoc.gov/contact.html or calling (800) 669-3362 (voice) or (800) 800-3302 (TTY). There is no charge for the poster or shipping.
*The downloaded versions are from the Department of Labor and are slightly different from the posters you can order from the U.S. Equal Employment Opportunity Commission.
Size: 8.5” x 11” (standard size sheet of paper).
Download Information: Contact the Texas Workforce Commission, Civil Rights Division at (888) 452-4778.