U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Case Studies and Examples

One Team's Approach to Performance Appraisal (4/99)

Describes an appraisal process that supports teamwork and is a tool for improving customer service and team performance.

Enhancing Team Performance

Balancing Individual and Team Measures (6/99)

The National Personnel Records Center in St. Louis, Mo., shares its experience with moving to a new performance management program designed to strike a balance between appraising individual and team performance.

Customer Teams at Bonneville Power Administration (6/98)

Describes how Bonneville uses its business plan and customer teams to implement its primary objective: improving customer service.

Developing and Rewarding Teams (4/98)

Describes the largest Government-owned weapons manufacturing aresenal's approach to effective teaming practices and lessons learned.

Effective Teams Strive for Consensus (4/99)

Explains what consensus is and describes three effective methods to help teams build consensus.

Goalsharing: A GSA Experience (2/98)

Describes GSA's successful program balancing team and individual recognition.

Model Leads to More Effective Teams (12/96)

Describes methods for improving poor team performance.

Team Leader Guide Sees Performance Management Role (8/98)

Presents a brief overview of the Team Leader Guide and describes some of the performance management functions that team leaders can do.

Team Measurement

Group Performance in Appraisals (6/94)

Describes agency performance management programs that emphasize group performance measures.

One Team's Approach to Performance Appraisal (4/99)

Describes an appraisal process that supports teamwork and is a tool for improving customer service and team performance.