Sections Included in this Document and Change History

(Document No. changed from 4.14 to 4.15)

1. Purpose
2. Scope
3. Responsibilities/(3. D. Quality Management System Manager changed to Quality System Manager (QSM))
4. Background
5. References
6. Procedure/( 6. A. 2., 4., & 5. Quality Management System Manager changed to Quality System Manager; 6. A. 3. added "recommendations for improvement")
7. Definitions
8. Records
9. Supporting Documents
10. Attachments/( ORA-LAB.10 & 11 updated to ORA-LAB.11 & 12)
11. Document History

1. Purpose

Management performs, as a minimum, annual reviews to determine the fitness and effectiveness of the quality system in achieving the stated quality objectives. This procedure establishes the method by which management reviews are performed within the [Name].

2. Scope

This procedure applies to [Name] quality system.

3. Responsibilities

1. [Third Level Manager]:
   • provides information for review,
   • assists in investigation of action items, and as directed
   • ensures implementation of any system change identified in their respective area.
2. [Second Level Manager]:
   • provides requested information as needed,
   • may assist in the review activities, and
   • ensures action items and plans issued are investigated and identified  system change completed in their respective area.
3. [First Level Manager]:
   • conducts management review, assigns action items and plans and approves system changes; and
   • designates personnel to assist in the management review activities.
4. [Quality System Manager (QSM)]
   • coordinates and collects the information for the management review,
   • assembles summary report and documents action items and plans,
   • monitors implementation of system changes approved as a result of action items and plans, and
   • maintains management review reports.

4. Background

None(FDA)

5. References

EAL-G3, Internal Audits and Management Review for Laboratories.

6. Procedure

1. Management review
   1. As a minimum, an  annual review of the quality system is performed.  The predetermined schedule covering the elements of  the International Organization for Standardization and the International Electrotechnical Commission (ISO/IEC) 17025 is found in Section 10 of Attachment A. This review examines the quality system and determines if it meets the conditions set by the agency and the standards. The review will serve as a guide in making future determinations towards the effectiveness and direction of the quality system. The quality system may need to be modified due to changes that have or are expected to take place in the organization, facilities, staffing, equipment, activities or workload.
   2. The Quality System Manager assimilates the needed information and records for the review and forwards them to the [First Level Supervisor], [Second Level Supervisor], [Third Level Supervisor].
   3. The review consists, but is not limited to the following:
      • suitability of policies and procedures;
      • reports from managerial and supervisory personnel;
      • outcome of recent internal audits;
      • effectiveness of previous actions taken;
      • corrective and preventive actions;
      • assessments by external bodies;
      • results of interlaboratory comparisons or proficiency tests;
      • changes in the volume and type of the work;
      • client feedback;
      • complaints;
      • recommendations for improvement, and
      • other factors, such as quality control activities, resources and staff training.
   4. The [First Level Supervisor, Second Line Supervisor] consolidates the findings and distributes the report to the [Second Line Supervisor, Third Line Supervisor] and [Quality System Manager]
   5. If needed, a corrective action form is initiated for identified action items and plans by the QMS Manager for the assigned personnel to complete.  Investigation is undertaken and findings submitted to the [First Level Manager, Second Level Manager] and [Quality System Manager].
   6. Action items and plans are closed when the results of the investigation are implemented or are judged as having no added value to the quality system.

7. Definitions

Effectiveness - Effectiveness results when system requirements are routinely met.

Management review - Management review is the evaluation of the quality system by management to determine its effectiveness, suitability and future direction.

Requirement - A requirement is a declared, implied or routine need or expectation.

8. Records

Management Review Report
Action items and plans

9. Supporting Documents

Volume II, Section 1, ORA-LAB.4.11 Corrective Action Procedure
Volume II, Section 1, ORA-LAB.4.12 Preventive Action Procedure

10. Attachments

Attachment A: Management Review Schedule (PDF , 52 kb)

Attachment B: Management Review (PDF , 30 kb)

11. Document History

Approving Official’s signature: _________________________________ Date: _____________