Frequently
Asked Questions (FAQs)
- I entered the password that you sent to me. Why am I
receiving a message that the password is "expired"?
Answer: The password that you received was a "temporary" password. Please
follow the instructions on the screen to create a unique password that you
will remember.
- I have my password, how do I start taking courses?
Answer:
- After you successfully login, locate the box labeled "I
want to..." on the left hand side of the screen.
- Click on Knowledge Finder
- In the search box, enter "%" and it will list all of the
courses or enter a key word such as "food". You can
also enter the course code or title of the course.
- Locate a course you are interested in launching and click on the title.
- At the bottom of the description box, click on:
- PRINT – to print the
description of the course; or
- LAUNCH – to launch or open the course;
or
- ADD AS AN ELECTIVE – to add the course to "My To-do" List
to launch at a later time.
- Where can I find the catalog?
Answer: The
catalog is now called "Knowledge Finder" and
is located under the Knowledge Center tab, on the left hand side of the screen
in the box labeled "I want to..."
Once you click on Knowledge Finder, you will see a search box. In the
search box, enter a "%" and it will list all of the courses or enter
a key word such as "food". You can also enter the course code
or title of the course.
- Some courses have
a token to the right that resembles a sheet of paper. When I launch the
course it opens a dialog box with information or questions followed by
another box asking for an e-signature. Do I complete the e-signature?
Answer:
The courses with a token to the right that resembles a sheet of paper
are called control documents. Usually the control
document will direct you to another site or explain what you need to do
to obtain credit for that control document. You should follow the
instructions of the control document and after completing the requirements,
return to the control document to sign the e-signature.
- There is a red x in the upper left hand corner. Do
I need to download a program in addition to the FDA course?
Answer: Please download shockwave - http://www.macromedia.com/shockwave/download/alternates/.
- Scroll down to the Shockwave section.
- Download the Full Shockwave Player
Also, make sure you are using Internet
Explorer.
- If
I am timed-out while taking an online course (because of my Company/Organization
defined timeout period) will I have to retake the entire course
Answer: No,
if you are timed-out while taking a course, the system will bookmark
your progress. When you return to the course, the system
will bring you to the section of the course where you left off.
- How do I print my certificate of completion for a course?
Answer: After you have successfully completed the End-of-Lesson challenge,
click Continue. Your certificate of completion will appear. The
option to print is located on the left hand side of your screen.
NOTE: If you
do not print the certificate at the time of completion, you can obtain a
copy of your certificate from the "My History".
- How
do I view a record of my completed courses?
Answer:
- Locate the box labeled "I want to..." on the left
hand side of the screen located under the Knowledge Center tab.
- Click on "My
History"
- Can I print a copy of my history?
Answer:
- Locate the box labeled "I want to..." on the
left hand side of the screen located under the Knowledge Center tab.
- Click
on "My History"
- The option to download (as CVS or Excel file) or
print is located on the right hand side of the screen.
- I have completed a number of courses and I need to
show the certificates to my supervisor. How do I print my certificate
of completion for a course?
Answer:
- Locate the box labeled "I want to..." on the left
hand side of the screen located under the Knowledge Center tab.
- Click on "My
History"
- Locate your course
- In the last column you will see an icon that
looks like a bubble with a sheet of paper inside - click on the icon.
- Your
certificate should appear.
- The option to print is located on the
left hand side of your screen.
- If I complete the Tour of FDA on the FDA website
outside of ComplianceWire, does that completion show in ComplianceWire?
Answer: No, only courses launched and completed on ComplianceWire
are recorded as a completion in ComplianceWire.
- I
forgot my password, how can obtain my password?
Answer: To retrieve your password, please go to the login
screen at https://www.compliancewire.com/Secure/logon-cwire.asp and
click on "Forgot Password" located to the right of the password box. Your
password will be emailed to you.
- I have not used
my account in a few months, should I re-register?
Answer: No, you do not need to re-register. To retrieve your
password, click on "Forget Password" next to the password box and
your password will be emailed to you.
- Is there a reference
manual?
Answer: Yes. There is a reference
manual located under the Support Tab. Click on "Training Aids". Use
the drop down menu to select the appropriate chapter. The manual can
be sent to your printer for a hard copy.
- When I logged into ComplianceWire,
there was a course on "My To-Do" List. How did it appear
on my list?
Answer: There are 2 ways that the course may have appeared
on your "My To-do" list.
- The course may have been assigned to you by your manager or someone
with the appropriate security level.
- You may have launched the course. Until the course is completed,
it will appear on your "My To-do" list as an elective. It
will also have a token (to the left of the title) denoting it as being "bookmarked".
- I launched a course as an elective and now I would like
to remove it from my "My To-do" List. Can I remove it?
Answer: Yes
- Locate the box labeled "I want to..." on the left hand
side of the screen located under the Knowledge Center tab.
- Click on "Remove Optional Assignments"
- Highlight the course you would like to remove.
- Click on Remove at the bottom of the box
- Follow the instructions on the next screens.
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