Organizational Systems and Solutions for the 21st Century

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• Our Dual Mission
• Our Commitment to You
• Mission:.Building High Performing Organizations
• Mission:.Caring for Employees and Their Families
• Contacts
• What Customers say about...

Message from the President:

“Government likes to begin things—to declare grand new programs and causes. But good beginnings are not the measure of success. What matters in the end is completion. Performance. Results.”

—President George W. Bush in an excerpt from The President’s Management Agenda

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Message from the Director:

“It is important we honor the work of individuals who have chosen to serve America in the civil service. Your work is critical to the protection and efficient operation of this great Nation. We need to ensure you have the tools you need to succeed in your important mission.”

— The Honorable Kay Coles James, Director
U.S. Office of Personnel Management

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Our Dual Mission

To help in Building High Performing Organizations by providing cost-effective, results-oriented services and products that help our customers recruit and retain the best leadership talent.

To offer support services that assist our customers in Caring for Federal Employees and Their Families.

• Leadership Talent
• Employee Support

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Our Commitment to You

We are committed to helping your agency and your employees find cost effective solutions to organizational and personnel needs. We'll do what it takes.

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Mission:.Building High Performing Organizations

Meeting the goals of the President's Management Agenda by helping Agencies recruit talent, develop and educate leaders, and implement innovative human capital solutions.

 

Talent and Human Resources Management Services

We provide Human Resources (HR) management and consulting assistance to your agencies in:

• Attracting the best talent
• Optimizing your organizational performance
• Managing technology to support your HR systems
• Supporting training and management

Attracting Talent

Our experienced consultants can assist your staff in a wide range of HR recruitment, staffing, and classification services including:

• Agency branding, marketing, and image building
• Applicant intake, assessment and referral
• Management of reductions-in-force
• Workforce and succession planning
  
• Retention management and career transition
  
  

Optimizing Organizational Performance

Our team of psychologists can help your agency develop a balanced set of reliable diagnostic indicators leading to improved agency performance.

The suite of tools that we use includes:

• OPM Leadership 360º Individual Assessment
  
• The Organizational Assessment Survey
  
• The Customer Satisfaction Survey
  
• Workforce and succession planning
  
• Retention management and career transition

We provide Technology Management to support your human resource (HR) processes which include recruiting, staffing, and employee benefits.
Systems like: Employee Express/MyPay, USA Staffing, USAJOBS, and HR Manager

Consulting options:

• Needs analysis
  
• System design and integration
  
• Software engineering and quality assurance
  
• Web hosting and HR processing
  

We can provide Training and Management Assistance. We have experienced contractors, offering a range of solutions that address your specific training and strategic human capital management needs.

We provide the expert training and contract oversight to optimize your investment.

Leadership Education and Development

OPM is a recognized leader in the design and delivery of world class educational and leadership development courses and programs. The in-residence courses available to your agency are offered at three locations:

Western Management Development Center
in Denver, CO

Eastern Management Development Center
in Shepherdstown, WV

Federal Executive Institute
in Charlottesville, VA


In addition, we can custom design and develop courses and programs that meet the needs of your agency at one of these campuses or at an off-site location.

Our succession planning programs will assist you in identifying and preparing potential leaders for not only their current responsibilities, but for their future in your agency.
The Presidential Management Fellows Program (PMF) is the premier recruiting and leadership development program for exceptionally talented people who hold Master’s Degrees and Doctorates.

Custom designed training and consulting services are tailored to your unique requirements.

• Succession Planning & Development
• Management Development and Certification Programs
• Developing Strategic Collaborative Partnerships
• Consulting Services that fit your agency’s needs
  

Investigative Services

We can provide investigative services to your agency on a cost-effective basis while maintaining our high standards of quality and integrity.

These services include:

• Background investigations (national security, public trust, & pre-employment)
• Suitability determinations
• Technical assistance to your agency security and suitability staff
• Conducting agency training on investigative services and adjudicative authorities and processes
  

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Mission:.Caring for Employees and Their Families

Retirement and Insurance Services

The Center for Retirement and Insurance Services will continue to provide Federal employees, retirees and their families with benefits, programs, and services that offer choice, value, and quality to help maintain the government’s position as a competitive employer.

Retirement Services Program

• Adjudicates retirement and death claims
• Determines entitlement for annuities, life insurance, and health benefits
• Makes disability retirement determinations

Insurance Services Program

• Negotiates benefits with 180 participating health plans annually
  
• Administers and monitors health, life, and long term care insurance and flexible spending accounts for health.and dependent care
  

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Contact Us

Call us at (202)606-0600 for more information about our Systems and Solutions for the 21st Century. For further information and assistance, please call our courteous staff at one of the following numbers, or visit our Websites:

• Talent and HRM Services (202) 606-2491 www.opm.gov/hrd/tma/index.asp
• Leadership Education and Development (202) 606-2871.www.leadership.opm.gov or www.pmf.opm.gov
• Investigative Services (202) 606-1042.www.opm.gov/Products_and_Services/Investigations/
• Retirement and Insurance Services (202) 606-0462 www.opm.gov/retire or www.opm.gov/insure
• or the HR Products and Services Web page www.opm.gov/Products_and_Services/
  

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What our customers say about...

Talent and Human Resources Management Services

“The [survey] results we obtained will be very helpful in our strategic planning process. It was easy to administer, we received our data quickly, and the results provided a clear picture of what we need to do to improve.”

“The Customer Satisfaction Survey provides us the most important perspective—that of our customers; the information is a key component of our balanced scorecard.”

“Your creativity in fighting through issues and trying to ‘find a way’ to meet your customer's demands is impressive.”

Leadership Education and Development programs

“Best training investment for the dollar.”

“Fantastic! I’ve done a lot of training over the years and this one was the best. This one will have a practical, meaningful and lasting impact on me. As a new, young emerging leader this was the best investment.”

“This is the most impressive learning experience I have had.”

“The atmosphere lends itself to building a community while here at the [Federal Executive] Institute. The surroundings are beautiful and relaxing. The common space is comfortable and inviting and the rooms are well appointed.”

Investigative Services

“I’ve been very impressed with the caliber of recruits that we’ve been getting the last couple of years.  It seems that the screening process is much better than it was in years past.”

“Excellent service! Thanks to all of you for your great help.”

“Thanks so much for your detailed response. I really appreciate the information and the time it must have taken you to compile.”

Retirement and Insurance Services

“I called...and found a very personable, helpful person. The insurance problem was resolved within a matter of days.”

“..I find it incredibly reassuring to know that we have qualified, thoughtful personnel...representing us in the FEHB Program.”

“The response to my questions on your web site is incredible. I love this site and the wealth of information it provides. Keep up the great work!”

“I've been in the government in a business office for 31 years and your retirement benefits booklet is the best document I've ever read.”