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NSCEP Web Site Customer Satisfaction Survey

OMB CONTROL NO: 2090-0019

Welcome to the NSCEP web site survey. We want to know how well we are meeting your needs and expectations for this Web site. NOTE: This survey covers ONLY the NSCEP web site; it does NOT cover any other EPA web site.

Questions About You As Our Customer

On a scale of 1 to 5 please rate the following, where:
  1  Very satisfied
4  Dissatisfied		 2  Satisfied
5  Very dissatisfied		 3  Neither satisfied or dissatisfied

    1 2 3 4 5
1a.   How satisfied are you with the ease of finding the NSCEP website?
1b.   Please check the method that best describes how you found the NSCEP website:
  Link from EPA Home Page Federal Register Notice
  Link from other web site Magazine
  From a friend or colleague Newspaper
  Other (e.g., surfing the Net, other publications)
 
2.  How often have you used the NSCEP web site in the past three months?
  Daily Weekly
  Monthly Never before
 

Questions for Improving Customer Satisfaction with NSCEP Web Site

    1 2 3 4 5
3.  Overall, how satisfied are you with the NSCEP web site?
4.  How satisfied are you with the subject matter of the NSCEP web site?
5.  How satisfied are you with the ease of navigation on the NSCEP web site?
6.  How satisfied are you with the response time of the NSCEP web site?
7.  How satisfied are you with the level of detail on the NSCEP web site?
8.  How satisfied are you with how easy it is to understand the language on the NSCEP web site?
9a.  How satisfied are you with the performance of the NSCEP web site?
9b.  If less than very satisfied, please check as many items as apply:
  When you click on a link you get an error
  Lengthy download time for a PDF or TIFF file
  Could not find what you were looking for on the NSCEP website
  Other, please sepcify:
 
10.  What would make the NSCEP web site even more satisfactory for you?
 

 

Thank you for taking the time to fill out our survey. Based on all the comments we receive, we hope to make improvements to the site to make it easier for you to use.


Burden Statement: Public reporting burden for this collection of information is estimated to average ten (10) minutes per response, including the time for reviewing instructions, gathering information, and completing and reviewing the collection of information. Send comments on the Agency´s need for this information, the accuracy of the provided burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques to the Director, OEI Collections Services Division, United States Environmental Protection Agency (Mail Code 2823), 1200 Pennsylvania Avenue, Washington, DC 20460; and to the Office of Information and Regulatory Affairs, Office of Management and Budget, 725 17th Street NW, Washington, DC 20503, Attention: Desk Officer for EPA. Include the EPA ICR number (1711.05) and the OMB control number (2090-0019) in any correspondence.
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