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http://www.leadership.opm.gov/Programs/Specialized-Skills/CSR/Index.aspx

Leadership

Conflict Resolution Skills: Effective Approaches to Difficult People, Difficult Conversations

Developing a Culture of Cooperation

Overview

Uncomfortable and tense situations often wreak havoc in the workplace. The methods presented in this seminar can help you to transform even the most difficult circumstances into satisfying, win-win experiences through strategic conversations that help you move beyond difficult or uncomfortable situations instead of getting stuck in them. This training uses the Crucial Conversations® program by Vital Smarts. You will receive a certificate of completion for both this course and Crucial Conversations®.

How Will You Benefit
  • Learn to identify and resolve various conflicts through case studies and practice targeted to a back-home situation
  • Practice proven approaches to resolve conflicts, moving beyond emotions to win-win situations
  • Learn how to build and mend relationships after a lose-lose or win-lose situation
  • Determine ways you can achieve results without either person “losing face”
  • Develop a strategy for approaching real conflict situations back home
  • Train yourself to maintain your composure around difficult people and minimize their negative impact
Who Should Attend

Anyone who wants to transform uncomfortable workplace conversations and conflicts into win-win solutions
Schedule
  • Feb 9 - 12, ‘09 @ WMDC, Aurora, CO Register
    $3,650.00
    Starts Monday 8:00 a.m. and ends Thursday 6:30 p.m. with Friday as travel day.
  • May 18 - 21, ‘09 @ WMDC, Aurora, CO Register
    $3,650.00
    Starts @ 8:00 am ends @ 6:30 pm on last day
  • Aug 3 - 6, ‘09 @ Hilton Alexandria Old Town, Hilton Alexandria Old Town, Alexandria VA Register
    $3,100.00
    Starts Monday 8 a.m. and ends Thursday 6:30 p.m.
Note
Tuition includes materials, meals and lodging
Competencies Emphasized
  • Conflict Management
  • Interpersonal Skills
  • Oral Communication
  • Resilience
  • Problem Solving
Length

4 days.

Locations
  • WMDC, Aurora, CO
  • Hilton Alexandria Old Town, Hilton Alexandria Old Town, Alexandria VA
College Credits

N/A

 
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