Management

• lead others and work effectively with store crews
• supervise, assign and direct activities of the store's crew
• effectively communicate information to store crew and supervisors in an open and timely manner

Customer Service

• assist customers with their questions, problems and complaints
• handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all customers
• maintain customer/patient confidentiality

Merchandising/Presentation

• price merchandise
• stock shelves
• reset departments following POGs adapting them to a particular store
• organize and execute the display and signing of weekly, major promotional and seasonal merchandise
• organize and execute the display and maintenance of off-shelf merchandise

Shrinkage

• control use of register keys, securing door keys, alarm codes, and safe combinations
• execute locking of safe and security doors and setting of alarms when closing the store
• complete random cash verifications; journal tape checks; analyze Cashier Analysis Report
• identify and react to shoplifters and apprehend to secure company assets and process shoplifters accordingly
• protect store assets
• administer, monitor, and react to Internal Loss Prevention programs and systems: employee bag checks; lockers secured; receipts for purchases
• maintain and react to Electronic Article Surveillance system
• ensure price accuracy, using POS Price Accuracy Report and in-store price audits

Operations

• respond to MIS
• review electronic journal
• access, input, retrieve and analyze information from the computer
• order regular and promotional merchandise, maintaining appropriate inventory levels using the Telxon machine
• maintain an organized office and backroom
• work reserve stock
• oversee and execute the preparation of the daily cash report and weekly summary
• develop sales/hours forecasts
• load and unload deliveries

  - lift 35 pound trays/cases to a height of 4 feet
  - move trays/cases from one location to another

• verify and document billing of merchandise (check-in merchandise)
• execute and document merchandise returns and inter-store transfers
• operate a cash register - including: cash, check and charge transactions; bagging merchandise
• execute and document:

  - cash/check pulls; deposits; returned check payments; check acceptance; refunds; voids; discounts; cashier verifications; rainchecks; signing crew members on/off; taking closing readings

• deliver deposits and secure change from the bank maintain a balanced imprest fund
• schedule daily, weekly activities; prepare weekly work schedules based on store's budgeted hours
• execute weekly payroll
• ensure compliance with all company policies and procedures and federal and state laws
• prepare, complete and distribute reports and records: paid out summary; key rec's (accounts payable); MU/MD; customer cash discrepancy; returnable merchandise; accident reports; various other surveys as requested
• open/close store
• conduct a walk through of the store and establish a prioritized list of tasks
• answer telephone
• identify and react to in-store repairs
• attend district and/or regional meetings
• execute payment of outside vendors as appropriate
• supervise and/or execute rubbish removal

Human Resources

• train, develop, and evaluate crew members, supervisors, Assistant Managers
• execute all necessary documentation for H.R.I.S. administration: hiring kits; staff enrollment forms, changes of status forms for all store personnel
• recruit, select, hire, train, develop, evaluate and terminate hourly non-exempt employees
• Supervise Assistant Manager development as a Store Manager
• conduct performance appraisals for all directly assigned personnel
• recommend wage rate and promotion of hourly non-exempt employees
• ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job
• coach and execute counseling discussions with store employees
• develop short and long term staffing strategies
• maintain a work place free from discrimination and harassment
• maintain accurate and up-to-date personnel records at store level

Financial Reporting/Administration

• analyze operating reports/documents and make recommendations on how to improve store performance and implement plans
• prepare the store for a physical inventory
• complete and analyze Business Reviews and develop and execute plans to correct areas needing improvement

• assist customers with large purchases -- taking out to vehicle
• administer and respond to customer relations programs i.e.; person-to-person letters, customer comment cards, shopping service results etc.
• cut in new items, remove discontinued items, and adjust merchandise facings accordingly
• work reserve backstock/overstock
• maintenance of store: facing, dusting, vacuuming, window cleaning, clean rest room, backroom fixtures, store exterior
• assist the pharmacy staff in/out of Pharmacy area
• analyze the competitive environment and document findings
• perform photofinishing activities
• organize and execute the display and maintenance of cosmetic units; greeting cards; franchise candy and outside vendor merchandise
• ability to respond to alarm calls
• generate positive public relations with community