Exhibit 300 (BY2009) for Office of the Secretary, Assistant Secretary for Administration and Managment, (ASAM) IT Service Center

1. Date of Submission:

2008-02-04

2. Agency:

009

3. Bureau:

90

4. Name of this Capital Asset:

OS ASAM IT Service Center

5. Unique Project Identifier:

009-90-02-00-01-0001-00

6. What kind of investment will this be in FY2009?

Operations and Maintenance

7. What was the first budget year this investment was submitted to OMB?

FY2004

8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap.

The purpose of the IT Service Center (ITSC), which supports the Consortium of smaller OpDivs, is to manage the consolidated IT infrastructure for their mutual benefit and for the benefit of HHS. The Consortium members include Administration for Children and Families (ACF), Administration for Healthcare Research and Quality (AHRQ), Administration on Aging (AOA), Health Resources and Services Administration (HRSA) regional offices, Office of the Inspector General (OIG), Office of the Secretary (OS), Program Support Center (PSC), and Substance Abuse and Mental Health Services Administration (SAMHSA). The benefit of this consolidation is a reduction in government IT staff for the Small OpDivs. ITSC has moved from a Government Owned, Contractor Operated (GOCO) model to a Contrator Owned, Contractor Operated (COCO) model for delivery of managed services. The former model was unable to fill the performance gaps of timeliness of services and inefficiency. The new model puts the burden of performance on the contractor. Financial rewards are tied to metrics that measure timely and consistent delivery of services. The contractor provides support in the following tasks: 1. Core IT Infrastructure Support Services 2. Database Administration and Application Support 3. Application Hosting 4. Continuity of Operations (COOP) and Disaster Recovery (DR) Support 5. Infrastructure Support Initiatives 6. Training Support 7. ITSC Network Support 8. Miscellaneous Support Services By contracting the delivery of O&M services to a private organization, the ITSC investment is aligned with the PMA goal of Competitive Sourcing.

9. Did the Agency's Executive/Investment Committee approve this request?

yes

9.a. If "yes," what was the date of this approval?

2007-06-26

10. Did the Project Manager review this Exhibit?

yes

11.a. What is the current FAC-P/PM certification level of the project/program manager?

Senior/Expert-level

12. Has the agency developed and/or promoted cost effective, energy-efficient and environmentally sustainable techniques or practices for this project.

no

12.a. Will this investment include electronic assets (including computers)?

yes

12.b. Is this investment for new construction or major retrofit of a Federal building or facility? (answer applicable to non-IT assets only)

no

13. Does this investment directly support one of the PMA initiatives?

yes

If yes, select the initiatives that apply:

Initiative Name
Competitive Sourcing
Human Capital

13.a. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? (e.g. If E-Gov is selected, is it an approved shared service provider or the managing partner?)

IT investments support competitive sourcing when they engage private and non-profit organizations for the provision of IT services such as O&M of the implemented system. The investment is aligned to the PMA goals of Competitive Sourcing and Human Captital when non-government personnel are contracted to provide IT services and a reduction in federal staff occurs. The ITSC investment aligns with these initiatives. ITSC has contracted with Unisys to deliver O&M IT services to the Small OpDivs.

14. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)?

no

15. Is this investment for information technology?

yes

16. What is the level of the IT Project (per CIO Council's PM Guidance)?

Level 3

17. What project management qualifications does the Project Manager have? (per CIO Council's PM Guidance)

(1) Project manager has been validated as qualified for this investment

18. Is this investment identified as high risk on the Q4 - FY 2007 agency high risk report (per OMB memorandum M-05-23)?

no

19. Is this a financial management system?

no

19.a.2. If no, what does it address?

Delivery of IT services to the Small OPDIVs.

20. What is the percentage breakout for the total FY2009 funding request for the following? (This should total 100%)

Area	Percentage
Hardware	0
Software	7
Services	93
Other	0

21. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities?

yes

22. Contact information of individual responsible for privacy related questions.

Name	Suzi Connor
Phone Number	202-260-5528
Title	OS Senior Privacy Official
Email	Suzi.Connor@hhs.gov

23. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval?

no

24. Does this investment directly support one of the GAO High Risk Areas?

no

1. Provide the total estimated life-cycle cost for this investment by completing the following table. All amounts represent budget authority in millions, and are rounded to three decimal places. Federal personnel costs should be included only in the row designated Government FTE Cost, and should be excluded from the amounts shown for Planning, Full Acquisition, and Operation/Maintenance. The total estimated annual cost of the investment is the sum of costs for Planning, Full Acquisition, and Operation/Maintenance. For Federal buildings and facilities, life-cycle costs should include long term energy, environmental, decommissioning, and/or restoration costs. The costs associated with the entire life-cycle of the investment should be included in this report.

All amounts represent Budget Authority

Note: For the cross-agency investments, this table should include all funding (both managing partner and partner agencies).

Government FTE Costs should not be included as part of the TOTAL represented.

Cost Type	Py-1 & Earlier -2006	PY 2007	CY 2008	BY 2009
Planning Budgetary Resources	0.000	0.000	0.000	0.000
Acquisition Budgetary Resources	0.000	0.000	0.000	0.000
Maintenance Budgetary Resources	30.902	43.385	42.348	38.320
Government FTE Cost	5.727	4.962	4.926	4.970
# of FTEs	0	0	0	0

2. Will this project require the agency to hire additional FTE's?

no

Agencies must use the following table to report performance goals and measures for the major investment and use the Federal Enterprise Architecture (FEA) Performance Reference Model (PRM). Map all Measurement Indicators to the corresponding Measurement Area and Measurement Grouping identified in the PRM. There should be at least one Measurement Indicator for each of the four different Measurement Areas (for each fiscal year). The PRM is available at www.egov.gov. The table can be extended to include performance measures for years beyond FY 2009.

Row	Fiscal Year	Strategic Goal Supported	Measurement Area	Measurement Grouping	Measurement Indicator	Baseline	Planned Improvement to the Baseline	Actual Results
1	2006	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Help Desk Services	Tickets closed and completed within 10 business days	None	99%	99%
2	2006	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Availability	Satisfaction with Support Availability	None	>= 4 out of 5	4.3
3	2006	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Financial Management	Reduction in Service Provider Charge per Units by Seat.	None	5% reduction	$178 per seat
4	2006	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	Major network Component Availability	None	99.985%	100%
5	2007	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Help Desk Services	Tickets closed and completed within 10 business days	99%	99%	99%
6	2007	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Availability	Satisfaction with Support Availability	4.3	1% increase	4.3
7	2007	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Financial Management	Reduction in Service Provider Charge per Units by Seat.	178$	5% reduction	TBD
8	2007	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	Major network Component Availability	100%	99.985%	99.98
9	2008	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Help Desk Services	Tickets closed and completed within 10 business days	99.2	99%	TBD
10	2008	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Availability	Satisfaction with Support Availability	4.3	1.5% increase	TBD
11	2008	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Financial Management	Reduction in Service Provider Charge per Units by Seat.	178$	5% reduction	TBD
12	2008	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	Major network Component Availability	100%	99.985%	TBD
13	2009	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Help Desk Services	Tickets closed and completed within 10 business days	99.2	99%	TBD
14	2009	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Availability	Satisfaction with Support Availability	4.3	2% increase	TBD
15	2009	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Financial Management	Reduction in Service Provider Charge per Units by Seat.	178$	5% reduction	TBD
16	2009	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	Major network Component Availability	100%	99.985%	TBD
17	2010	Effective Management of Human Capital/Information Technology/Resources	Mission and Business Results	Help Desk Services	Tickets closed and completed within 10 business days	99.2	99%	TBD
18	2010	Effective Management of Human Capital/Information Technology/Resources	Customer Results	Availability	Satisfaction with Support Availability	4.3	2.5% increase	TBD
19	2010	Effective Management of Human Capital/Information Technology/Resources	Processes and Activities	Financial Management	Reduction in Service Provider Charge per Units by Seat.	178$	5% reduction	TBD
20	2010	Effective Management of Human Capital/Information Technology/Resources	Technology	Availability	Major network Component Availability	100%	99%	TBD

1. Is this investment included in your agency's target enterprise architecture?

yes

2. Is this investment included in the agency's EA Transition Strategy?

yes

2.a. If yes, provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment.

OS IT Service Center (ITSC)

3. Is this investment identified in a completed (contains a target architecture) and approved segment architecture?

no

4. Identify the service components funded by this major IT investment (e.g., knowledge management, content management, customer relationship management, etc.). Provide this information in the format of the following table. For detailed guidance regarding components, please refer to http://www.whitehouse.gov/omb/egov/.

Component: Use existing SRM Components or identify as NEW. A NEW component is one not already identified as a service component in the FEA SRM.

Reused Name and UPI: A reused component is one being funded by another investment, but being used by this investment. Rather than answer yes or no, identify the reused service component funded by the other investment and identify the other investment using the Unique Project Identifier (UPI) code from the OMB Ex 300 or Ex 53 submission.

Internal or External Reuse?: Internal reuse is within an agency. For example, one agency within a department is reusing a service component provided by another agency within the same department. External reuse is one agency within a department reusing a service component provided by another agency in another department. A good example of this is an E-Gov initiative service being reused by multiple organizations across the federal government.

Funding Percentage: Please provide the percentage of the BY requested funding amount used for each service component listed in the table. If external, provide the funding level transferred to another agency to pay for the service.

Row	Agency Component Name	Agency Component Description	Service Type	Component	Reused Component Name	Reused UPI	Internal or External Reuse?	Funding %
1	Identification and Authentication	Defines the set of capabilities that support obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users.	Security Management	Identification and Authentication			No Reuse	5
2	Access Control	Access Control - Support the management of permissions for logging onto a computer, application, service, or network; includes user management and role/privilege management.	Security Management	Access Control			No Reuse	5
3	Governance / Policy Management	Defines the set of capabilities that influence and determine decisions, actions, business rules and other matters within an organization.	Management of Processes	Governance / Policy Management			No Reuse	10
4	Online Help	Defines the set of capabilities that provide an electronic interface to customer assistance.	Customer Initiated Assistance	Online Help			No Reuse	25
5	Call Center Management	Defines the set of capabilities that handle telephone sales and/or service to the end customer.	Customer Relationship Management	Call Center Management			No Reuse	45
6	Customer Feedback	Defines the set of capabilities that are used to collect, analyze and handle comments and feedback from an organization's customers.	Customer Relationship Management	Customer Feedback			No Reuse	5
7	Contact and Profile Management	Defines the set of capabilities that provide a comprehensive view of all customer interactions, including calls, email, correspondence and meetings; also provides for the maintenance of a customer's account, business and personal information.	Customer Relationship Management	Contact and Profile Management			No Reuse	5

5. To demonstrate how this major IT investment aligns with the FEA Technical Reference Model (TRM), please list the Service Areas, Categories, Standards, and Service Specifications supporting this IT investment.

FEA SRM Component: Service Components identified in the previous question should be entered in this column. Please enter multiple rows for FEA SRM Components supported by multiple TRM Service Specifications.

Service Specification: In the Service Specification field, Agencies should provide information on the specified technical standard or vendor product mapped to the FEA TRM Service Standard, including model or version numbers, as appropriate.

Row	SRM Component	>Service Area	Service Category	Service Standard	Service Specification (i.e., vendor and product name)
1	Contact and Profile Management	Service Access and Delivery	Access Channels	Collaboration / Communications	Blackberry
2	Contact and Profile Management	Service Access and Delivery	Access Channels	Wireless / PDA	Blackberry
3	Contact and Profile Management	Service Access and Delivery	Delivery Channels	Intranet	Blackberry
4	Contact and Profile Management	Service Platform and Infrastructure	Support Platforms	Wireless / Mobile	Blackberry
5	Contact and Profile Management	Component Framework	Business Logic	Platform Dependent	Oracle
6	Contact and Profile Management	Component Framework	Data Interchange	Data Exchange	Oracle
7	Contact and Profile Management	Component Framework	Data Management	Database Connectivity	Oracle
8	Contact and Profile Management	Component Framework	Data Management	Reporting and Analysis	Oracle
9	Contact and Profile Management	Service Access and Delivery	Service Requirements	Authentication / Single Sign-on	Oracle
10	Contact and Profile Management	Service Interface and Integration	Interface	Service Description / Interface	Oracle
11	Contact and Profile Management	Service Interface and Integration	Interoperability	Data Format / Classification	Oracle
12	Contact and Profile Management	Service Interface and Integration	Interoperability	Data Transformation	Oracle
13	Contact and Profile Management	Service Platform and Infrastructure	Database / Storage	Database	Oracle
14	Governance / Policy Management	Service Access and Delivery	Access Channels	Web Browser	Windows Internet Explorer
15	Governance / Policy Management	Service Access and Delivery	Delivery Channels	Internet	Windows Internet Explorer
16	Governance / Policy Management	Service Access and Delivery	Delivery Channels	Intranet	Windows Internet Explorer
17	Online Help	Service Access and Delivery	Access Channels	Web Browser	Windows Internet Explorer
18	Online Help	Service Access and Delivery	Delivery Channels	Internet	Windows Internet Explorer
19	Online Help	Service Access and Delivery	Delivery Channels	Intranet	Windows Internet Explorer
20	Call Center Management	Service Access and Delivery	Access Channels	Web Browser	Windows Internet Explorer
21	Call Center Management	Service Access and Delivery	Delivery Channels	Internet	Windows Internet Explorer
22	Call Center Management	Service Access and Delivery	Delivery Channels	Intranet	Windows Internet Explorer
23	Customer Feedback	Service Access and Delivery	Access Channels	Web Browser	Windows Internet Explorer
24	Customer Feedback	Service Access and Delivery	Delivery Channels	Internet	Windows Internet Explorer
25	Customer Feedback	Service Access and Delivery	Delivery Channels	Intranet	Windows Internet Explorer
26	Contact and Profile Management	Service Access and Delivery	Access Channels	Web Browser	Windows Internet Explorer
27	Contact and Profile Management	Service Access and Delivery	Delivery Channels	Internet	Windows Internet Explorer
28	Contact and Profile Management	Service Access and Delivery	Delivery Channels	Intranet	Windows Internet Explorer
29	Identification and Authentication	Component Framework	Security	Certificates / Digital Signatures	VeriSign
30	Identification and Authentication	Service Access and Delivery	Access Channels	Web Browser	VeriSign
31	Access Control	Component Framework	Security	Supporting Security Services	Check Point Firewall
32	Access Control	Service Platform and Infrastructure	Hardware / Infrastructure	Network Devices / Standards	Check Point Firewall

6. Will the application leverage existing components and/or applications across the Government (i.e., FirstGov, Pay.Gov, etc)?

yes

6.a. If yes, please describe.

This investment leverages: IT Infrastructure Optimization Line of Business. Small OPDIVs networks and infrastructures have been consolidated into this investment and one architected network will result. The large OPDIVs will also interface with this network.

1. Does the investment have a Risk Management Plan?

yes

1.a. If yes, what is the date of the plan?

2005-06-30

1.b. Has the Risk Management Plan been significantly changed since last year's submission to OMB?

yes

1.c. If yes, describe any significant changes:

The risks identified reflect changes in the contract structure and implementation from GOCO to COCO. Risk was identified in transitioning to a new contractor and a new service model. Sufficient overlap time was built in for a successful transition to the new contract. The contract vehicle minimizes the risk to the government by placing service responisibility on the contractor. The contractor is financially motivated to meet all service levels. Penalties and rewards are based on performance.

1. Was operational analysis conducted?

yes

1.a. If yes, provide the date the analysis was completed.

2007-07-31

What were the results of your operational analysis?

The operational analysis was captured in nine separate contractor line item numbers. The operational milestones are Core IT Infrastructure and Support, Database Administration and Applications Support, Application Hosting, COOP/DR Support, Infrastructure Support, Training Support, ITSC Network Support, Miscellaneous Support, and Travel and Other ODC's. Core IT Infrastructure Support and ITSC Network Support are the largest operational expenses. ITSC has requested an increase of $5.233 million from $29.131 million to $34.364 million. This increase includes $2.2 million for circuits, $1.8 million for Balckberrys, $0.5 million for Rent, $0.5 million for software licenses, and $0.2 million for other costs.