Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Cost Accounting / Performance Measurement | Achievement of clean audit opinion. | 2005 audit opinion. | Maintain a clean audit opinion. | Maintain a clean audit opinion. |
2 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Customer Satisfaction | # and/or % of customers satisfied (defined as achieving a 4 or higher) such as number of internal HHS users, and stakeholders satisfied with UFMS. | 2005 customer satisfaction rate. | Maintain and/or improve customer satisfaction rate. | Maintain and/or improve customer satisfaction rate. |
3 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | % of customers satisfied (defined as achieving a 4 or higher) with retrieval and accessibility of financial management information, including ease of online use. | 2005 customer satisfaction (with retrieval and accessibility) rate. | To be determined. | To be determined. |
4 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Total average cost per hour of producing monthly and annual reports. | Average 2005 cost per hour of producing monthly and annual reports (excludes CMS).` | To be determined (maintain or improve monthly and annual reconciliation and reporting costs). | To be determined (maintain or improve monthly and annual reconciliation and reporting costs). |
5 | 2006 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Planning | Total time for conducting monthly and annual reconciliation activities, (includes investigating discrepancies). | Total time in 2005 for conducting monthly and annual reconciliation activities (includes investigating discrepancies; excludes CMS). | To be determined (maintain or improve monthly and annual reconciliation and reporting hours). | To be determined (maintain or improve monthly and annual reconciliation and reporting hours). |
6 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Cost Accounting / Performance Measurement | Achievement of clean audit opinion. | 2006 audit opinion. | Maintain a clean audit opinion. | Maintain a clean audit opinion. |
7 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Customer Satisfaction | # and/or % of customers satisfied (defined as achieving a 4 or higher) such as number of internal HHS users, and stakeholders satisfied with UFMS. | 2006 customer satisfaction rate. | Maintain and/or improve customer satisfaction rate. | Maintain and/or improve customer satisfaction rate. |
8 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Accuracy of Service or Product Delivered | % of customers satisfied (defined as achieving a 4 or higher) with retrieval and accessibility of financial management information, including ease of online use. | 2006 customer satisfaction (with retrieval and accessibility) rate. | To be determined. | To be determined. |
9 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Total average cost per hour of producing monthly and annual reports. | $72/hour (excludes CMS) | To be determined (maintain or improve monthly and annual reconciliation and reporting costs.). | To be determined (maintain or improve monthly and annual reconciliation and reporting costs.). |
10 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Planning | Total time for conducting monthly and annual reconciliation activities, (includes investigating discrepancies). | 60,596 man-hours (excludes CMS) | To be determined (maintain or improve monthly and annual reconciliation and reporting hours). | To be determined (maintain or improve monthly and annual reconciliation and reporting hours). |
11 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Innovation and Improvement | Staffing levels of HHS financial management staff. | 566 | Continue to identify opportunities for financial management FTE reduction. | Continue to identify opportunities for financial management FTE reduction. |
12 | 2007 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Reliability | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | To be determined. |
13 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Workplace Policy Development And Management | Achievement of clean audit opinion. | 2007 audit opinion | Maintain a clean audit opinion. | |
14 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Customer Satisfaction | # and/or % of customers satisfied (defined as achieving a 4 or higher) such as number of internal HHS users, and stakeholders satisfied with UFMS. | 2007 customer satisfaction rate. | Maintain and/or improve customer satisfaction rate. | |
15 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Customer Retention | % of customers satisfied (defined as achieving a 4 or higher) with retrieval and accessibility of financial management information, including ease of online use. | 2007 customer satisfaction (with retrieval and accessibility) rate. | To be determined. | |
16 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Total average cost per hour of producing monthly and annual reports. | $72/hour (excludes CMS) | To be determined (maintain or improve monthly and annual reconciliation and reporting costs.). | |
17 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Planning | Total time for conducting monthly and annual reconciliation activities, (includes investigating discrepancies). | 60,596 man-hours (excludes CMS) | To be determined (maintain or improve monthly and annual reconciliation and reporting hours). | |
18 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Savings and Cost Avoidance | Staffing levels of HHS financial management staff. | 566 | Continue to identify opportunities for financial management FTE reduction. | |
19 | 2008 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Overall Costs | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | |
20 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Achievement of clean audit opinion. | 2008 audit opinion | Maintain a clean audit opinion. | |
21 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Customer Results | Customer Satisfaction | % of customers satisfied (defined as achieving a 4 or higher) with retrieval and accessibility of financial management information, including ease of online use. | 2008 customer satisfaction (with retrieval and accessibility) rate. | To be determined. | |
22 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Overall Costs | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | |
23 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Workplace Policy Development And Management | Achievement of clean audit opinion. | 2009 audit opinion | Maintain a clean audit opinion. | |
24 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Staffing levels of HHS financial management staff. | 566 | Continue to identify opportunities for financial management FTE reduction. | |
25 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Reliability | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | |
26 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Workplace Policy Development And Management | Achievement of clean audit opinion. | 2010 audit opinion | Maintain a clean audit opinion. | |
27 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Staffing levels of HHS financial management staff. | 566 | Continue to identify opportunities for financial management FTE reduction. | |
28 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Reliability | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | |
29 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Workplace Policy Development And Management | Achievement of clean audit opinion. | 2011 audit opinion | Maintain a clean audit opinion. | |
30 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Staffing levels of HHS financial management staff. | 566 | Continue to identify opportunities for financial management FTE reduction. | |
31 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Reliability | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | |
32 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Mission and Business Results | Workplace Policy Development And Management | Achievement of clean audit opinion. | 2012 audit opinion | Maintain a clean audit opinion. | |
33 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Financial Management | Staffing levels of HHS financial management staff. | 566 | Continue to identify opportunities for financial management FTE reduction. | |
34 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Technology | Reliability | UFMS uptime. | Average scheduled 2004 uptime for HHS FMS. | To be determined. | |