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Technical Support


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Did You Know?

For questions regarding the PIC system, you can call 1-888-245-4860 to talk to a live help specialist. Or, you may send a message to the REAC Technical Assistance Center.

Visit PIC help page for detailed contact information.

Job Aids

The job aids below provide users with additional support to help navigate through the PIC sub-modules. They are intended as informal, technical guidance to help users successfully complete the activities specified for the job aid.

The current unit collection template can be downloaded from with IMS-PIC:

Navigate to Development -> Unit Tab -> Building/Unit Data Transfer -> Template Download And select the template type

Development - Floating Units Job Aid
Development - Macro Enablement Guide

Development - Configuring Buildings and Units Job Aid
Development - Unit Designation and Exclusion Job Aid
Development - How to Merge Two Units into One Job Aid
Form 50058 - Tenant ID Mgt Job Aid
Housing Authority - Making Temporary Assignments
New York City Hub presentation
(MS PowerPoint, 900 KB)

FAQs and Help

Frequently asked questions (FAQs) for the PIC sub-modules
PIC Help

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