U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Organizational Assessment

The foundation of a high performing organization is the talents, attributes, and competencies of the individuals who comprise the organization. Equally important is an assessment of the climate, environment and culture in which performance is achieved. Individual strengths and talents are maximized when employees are satisfied and the corporate culture supports such values as innovation, creativity, risk-taking, and other similar dimensions. OPM developed the Organizational Assessment Survey (OAS) and the Customer Satisfaction Survey (CSS) to assess individual and organizational strengths. Both of these instruments are available to you. Select this link for additional information about our Survey Services.

Agencies can crosswalk items from their employee satisfaction surveys to OPM’s surveys for benchmarking purposes. Agencies can evaluate progress toward meeting objectives in their strategic plans through the OAS and CSS.

If you want to take advantage of our expertise contact: