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Contact Us
Contacts by Subject
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Consumer Response Center
The FDIC Consumer
Response Center handles consumer complaints or inquiries about state
non-member banks.
You may call and speak to a specialist about your
concerns. In order for us to investigate or review your issues, your
complaints must be in writing.
When corresponding with this office, please provide copies of all pertinent
documentation relevant to your complaint.
You may fax your complaint to us at the number provided below.
You may also e-mail your complaint or inquiry to us at the e-mail
address provided.
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| Toll-free
number: |
1-800-378-9581
800-925-4618 (TTY)
You may reach someone at the Consumer Response Center
From 8:30 AM to 4:30 PM. Central Time, Monday - Friday. |
| Email
address: |
You may file a complaint using the:
Electronic Customer
Assistance Form |
| Website: |
http://www.fdic.gov/consumers/consumer/ccc/index.html |
| Mailing
address: |
Federal Deposit Insurance
Corporation
Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108-2638
Fax Number (703) 812-1020 |
| Of
primary use to: |
General public |
| Types of
questions: |
- Billing errors
- Collection practices
- Interest rates
- Fair Credit Reporting
- Fair Lending
- Fair House
- Deposit Accounts
- Disclosure statements
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| Documents
provided: |
Consumer Complaint and Assistance
Form
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Assessment Information
Information on the insurance premium assessment process -- including quarterly Financing
Corporation (FICO) rates, assessment rates and general questions regarding invoice
computations. (Assessment
Information) |
| Toll-free
number: |
800-759-6596 |
| Email
address: |
assessments@fdic.gov |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Division of Finance
3501 North Fairfax Drive
Building E, 5th floor
Arlington, VA 22226 |
| Of
primary use to: |
Banking community |
| Types of
questions: |
- Assignment of risk classification
- Risk classification review process
- Quarterly deposit insurance assessments
- One Time Credit
- ACH direct debit
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| Documents
provided: |
None |
Bank Statistics
The Division of Insurance and Research responds to simple and complex information
requests, subject to available resources. Subject areas include bank and thrift statistics
derived from quarterly bank Call Reports and Thrift Financial Reports, the annual Summary
of Deposits and bank and thrift structure (demographic) information. |
| Toll-free
number: |
877-ASK-FDIC
(877-275-3342) |
| Email
address: |
insurance-research@fdic.gov |
| Website: |
None |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990 |
| Of
primary use to: |
Banking community, general public |
| Types of
questions: |
- Individual bank and thrift financial data
- Aggregate bank and thrift financial data
- Historical bank and thrift financial data (time series)
- Bank and thrift structure (demographic) information
- Deposit market share
- Research Information System database
- Website assistance
- Special requests for banking data
- Loans to small businesses
- Point of contact for requests for financial data from other agencies
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| Documents
provided: |
- Hardcopy reports
- Electronic files
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Call Reports
The FDIC collects, reviews, analyzes, updates and maintains Reports of Condition and Income data
submitted by all insured national and state nonmember commercial banks and state-chartered
savings banks on a quarterly basis.
The Report of Condition and Income
data is a widely used source of financial data about a bank's condition and results of its
operations. |
| Toll-free
number: |
800-688-3342 |
| Email
address: |
insurance-research@fdic.gov |
| Website: |
http://www2.fdic.gov/Call_TFR_Rpts/ |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990 |
| Of
primary use to: |
Banking community |
| Types of
questions: |
- Call Reports Preparation
- Call Report-related Accounting issues
- Call Report preparers also use the toll-free number above to respond to FDIC questions
about their institution
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| Documents
provided: |
- Blank Call Report forms
- Call Report Instruction Book
- Call Report Instruction Book Updates
- Call Report Supplemental Instructions
- Optional Worksheet for Calculating Call Report Applicable Income Taxes
All documents available electronically at
http://www.fdic.gov/regulations/resources/call/call2.html. |
Careers at FDIC
Information on FDIC career opportunities and current job openings. |
| Toll-free
number: |
877-ASKFDIC
(877-275-3342), press 1, then press 2, then press 3
TDD: 800-925-4618 |
| Email
address: |
careers@fdic.gov |
| Website: |
http://www.fdic.gov/about/jobs/index.html |
| Mailing
address: |
Federal Deposit Insurance
Corporation
Human Resources Branch
3501 North Fairfax Drive
D Building, 3rd Floor
Arlington, VA 22226 |
| Of
primary use to: |
General public, FDIC employees |
| Types of
questions: |
- Vacancy announcements
- Status of vacancies
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| Documents
provided: |
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Deposit Insurance Assessments/Fund
Information on the risk-based premium system -- including current rates and recent rate
cases presented to the FDIC Board of Directors -- and other items for those concerned with
deposit insurance from the banking industry's point-of-view. |
| Toll-free
number: |
800-759-6596 |
| Email
address: |
insurance-research@fdic.gov |
| Website: |
http://www.fdic.gov/deposit/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Division of Insurance and Research
550 17th Street, NW (4th Floor)
Washington, DC 20429-9990 |
| Of
primary use to: |
Academia, bankers, Capital Hill,
lobbyists, other countries |
| Types of
questions: |
- Calculating assessment rates
- Deposit Insurance Fund (DIF),
and Financing Corporation (FICO) rates.
- Theory, practice and history of deposit insurance.
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| Documents
provided: |
None
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Deposit Insurance Coverage
The FDIC provides deposit insurance coverage up to $100,000 for savings or checking account, certificate of deposit, or money market; and up to $250,000 for IRA or Keogh accounts. |
| Toll-Free Number: |
877-ASKFDIC (877-275-3342)
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| E-mail: |
On-line Customer Assistance Form
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| Website: |
http://www.fdic.gov/deposit/deposits/index.html
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| Mailing address: |
Deposit Insurance Outreach
Division of Supervision and Consumer Protection
550 17th Street, NW
Washington, DC 20429
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| Of Primary Use to: |
Public, Bankers, Financial Services Providers
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| Types of Questions: |
FDIC rules on deposit insurance account coverage
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| Documents Provided: |
Please see website link above
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Freedom of Information Act (FOIA)
The FOIA is a federal statute which affords any person the right to obtain federal agency
records unless the records (or a part of the records) are protected from disclosure by any
of the nine exemptions contained in the law or by one of three special law enforcement
record exclusions.
Persons requesting records from the
FDIC will be charged for the direct costs of search, review and duplication, unless such
costs are less than $10.00. See our FOIA fee schedule for additional information. |
| Telephone
number: |
202-898-7021 |
| Email
address: |
Use the online Electronic FOIA Office - Request Form. |
| Website: |
http://www.fdic.gov/about/freedom/index.html |
| Mailing
address: |
Federal Deposit Insurance
Corporation
FOIA/Privacy Act Group,
Legal Division
550 17th Street, NW
Washington, DC 20429-9990 |
| Of
primary use to: |
Banking community, general public |
| Types of
questions: |
Release of FDIC
records to the Public |
| Documents
provided: |
FOIA Guide
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Inspector General Hotline
The Office of Inspector General promotes the economy, efficiency, and effectiveness of
FDIC programs and operations and protects against fraud, waste, and abuse to assist and
augment the FDIC's contribution to the stability of, and public confidence in the nation's
financial systems.
Examples of wrongdoing that should be
reported include: contract and procurement fraud or collusion; misuse, embezzlement, or
theft of government property or funds; bribery and acceptance of gratuities; gross
employee misconduct; conflicts of interest; or other unethical or illegal activities.
Individuals may report information openly, anonymously or confidentially.
Individuals who contact the Inspector
General Hotline via electronic mail are not anonymous to Hotline staff and cannot be
assured of confidentiality due to the non-secure nature of electronic mail systems. |
| Toll-free
number: |
800-964-3342 |
| Email
address: |
ighotline@fdic.gov |
| Website: |
http://www.fdicig.gov/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Office of Inspector General
3501 North Fairfax Drive
Arlington, VA 22226 |
| Of
primary use to: |
FDIC employees, FDIC contractors,
others |
| Types of
questions: |
Reports of suspected fraud, waste,
abuse and mismanagement that could affect the effectiveness or efficiency of FDIC programs
and/or operations, or its contractor operations |
| Documents
provided: |
None
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Ombudsman
The Office of the Ombudsman researches questions and complaints from bankers, the general public, and FDIC employees and responds in an impartial, confidential and timely manner. |
| Toll-free
number: |
877-ASKFDIC (877-275-3342);
800-925-4618 (TDD) |
| Email
address: |
ombudsman@fdic.gov |
| Website: |
http://www.fdic.gov/regulations/resources/ombudsman.html |
| Mailing
addresses: |
FDIC Office of the Ombudsman
E-2022
3501 Fairfax Drive
Arlington, VA 22226 |
| Of
primary use to: |
Banking community, general public,
FDIC employees |
| Types of
questions: |
Issues, concerns, and complaints
about the FDIC. |
| Documents
provided: |
None
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Outside Counsel
The FDIC's in-house legal counsel may engage outside counsel to assist it in meeting its
responsibility to provide high-quality legal representation and advice in the most
practicable, efficient and cost-effective manner. |
| Toll-free
number: |
877-ASKFDIC
(877-275-3342)
TDD: 800-925-4618 |
| Email
address: |
legal@fdic.gov |
| Website: |
http://www.fdic.gov/buying/goods/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Legal Division
550 17th Street, NW
Washington, DC 20429-9990 |
| Of
primary use to: |
Outside Counsel (attorneys) who
currently represent or are interested in representing the FDIC |
| Types of
questions: |
- Billing or billing related matters
- The minority and women outreach program
- Application for and retention of outside counsel
- Conflicts of Interest
- Retention of records and files
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| Documents
provided: |
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Public Information Center
The FDIC Public Information Center maintains a collection of FDIC current and historical
public documents and information.
The Public Information Center staff
provides reference services, in-house database research, publication and policy manual
subscriptions, and document reproduction services.
Documents are available for on-site
inspection and sale. Inquiries are accepted by telephone, fax, letter, Internet or
in person.
Walk-in service is available at 3501 North Fairfax Drive, Room VS-E-1007,
Arlington, VA 22226
Hours of operations are 9:00 a.m. -
5:00 p.m. Eastern Time Monday - Friday. |
| Telephone
numbers: |
Toll-free:
877 275-3342, press 1,
then press 5
Local: 703 562-2200 |
| Email
address: |
publicinfo@fdic.gov |
| Website: |
http://www.fdic.gov/news/publications/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Public Information Center
3501 North Fairfax Drive
Arlington, VA 22226 |
| Of
primary use to: |
Banking community, general public |
| Types of
questions: |
Requests for public documents and
information |
| Documents
provided: |
- Annual Reports
- Call Reports (Reports of Condition and Income)
- Community Reinvestment Act (CRA) Ratings and Evaluations
- Enforcement Actions
- FDIC Banking Review
- FDIC Consumer News
- FDIC policies and regulations
- Financial Institution Letters (FILs)
- Financial institutions lists
- Press releases
- Quarterly Banking Profile
- Speeches
- Statistics on Banking
- Summary of Deposits
- Testimonies
- Trust reports (Annual Report of Trust Assets)
- Uniform Bank Performance Report (UBPR)
- Your Insured Deposit
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Regulations and Laws
Information on the complete
four-volume publication used by banks, savings associations, law firms and bank examiners,
commonly referred to as the "Rules and Regs."
The online version of the "Rules and Regs"
offers full-text search capabilities, in addition to all the tables of contents and
indices of the printed publication.
Updated "Rules and Regs"
appear at the end of February, April, June, August, October and December. |
| Telephone
number: |
877-ASKFDIC
(877-275-3342) |
| Email
address: |
regs@fdic.gov |
| Website: |
http://www.fdic.gov/regulations/laws/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Legal Division
Legal Information
Technology Unit
3501 North Fairfax Drive
E Building, 6th Floor
Arlington, VA 22226 |
| Of
primary use to: |
Banking community, general public |
| Types of
questions: |
Information regarding the content and structure of the 4-volume
compendium "FDIC Law, Regulations and Related Acts"
Information about the development and status of FDIC regulations, policy
statements, and notices.
|
| Documents
provided: |
"FDIC Law, Regulations and
Related Acts"
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Summary of Deposits and Former Trust Surveys
The FDIC gathers data about branch
deposits and trust operations for individual financial institutions and the banking
industry.
The FDIC publishes the data on the web
in searchable databases, periodic reports, compilations of statistics and analyses. |
| Toll-free
number: |
800-688-3342 |
| Email
address: |
insurance-research@fdic.gov |
| Website: |
http://www.fdic.gov/bank/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Division of Insurance and Research
550 17th Street, NW
Washington, DC 20429-9990 |
| Of
primary use to: |
Banking community |
| Types of
questions: |
- Preparation of the annual Summary of Deposits (SOD) survey (completed every June 30).
- Annual Report of Trust Assets (ARTA)
(Last ARTA December 31, 2002).
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| Documents
provided: |
Blank forms and
instructions for Summary of Deposits
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Vendor Information Line
Beginning
January 1, 2004, the FDIC will only make procurement awards to businesses
that are registered in the Central Contractor Registration (CCR).
The preferred method for completing your registration is at
http://www.ccr.gov. The CCR Handbook
http://www.ccr.gov/handbook.asp is available at this site to assist you
with your registration and provide detailed instructions.
If you have any questions regarding CCR or the registration process after
you read the information on the CCR web page, please contact the CCR
Assistance Center toll free at (888) 227-2423. |
| Toll-free
number: |
877-ASKFDIC
(877-275-3342)
TDD: 800-925-4618 |
| Email
address: |
acquisitions@fdic.gov |
| Website: |
http://www.fdic.gov/buying/goods/index.html |
| Mailing
addresses: |
Federal Deposit Insurance
Corporation
Division of Administration
3501 North Fairfax Drive
Arlington, VA 22226 |
| Of
primary use to: |
Potential vendors of the FDIC |
| Types of
questions: |
- Requests for Vendor Application
- Status of Vendor Applications
|
| Documents
provided: |
Please see above
comments
on CCR
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