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The ICASS system is established at post under the authority of the Chief of Mission. The chief of mission is responsible for ensuring that the post has a functioning ICASS council and that the relationship between the council and service provider(s) is constructive such that ICASS services are delivered fairly and effectively. The chief of mission must make a ruling to resolve any dispute that a post ICASS council cannot resolve with the service provider or between or among any agencies on the council.
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2008 ICASS SurveyThe 2008 ICASS Customer Satisfaction Survey Results can be accessed by clicking the button below. For more details concerning the survey, click here.
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