1. Some
courses have a token to the right that resembles a sheet of paper with
a pencil. When I launch the course it opens a dialog box with information
or questions followed by another box asking for an e-signature. Do I complete
the e-signature?
2. If I’m
timed-out while taking an online course (because of my Company/Organization
defined timeout period) will I have to retake the entire course?
3. How do
I print my certificate of completion for a course?
4. How do
I view a record of my completed scores?
5. Can I
print a copy of my history?
6. If I complete
the Tour of FDA on the FDA website outside of ComplianceWire, does that
completion show in ComplianceWire?
7. I forgot
my password, how can obtain my password?
8. Is there
is reference manual?
9. When I
logged into ComplianceWire, there was a course on “My To-Do”
List. How did it appear on my list?
10. I launched
a course as an elective and now I would like to remove it from my “My
To-do” List. Can I remove it?
1. Q: Some courses have a token to the right that resembles
a sheet of paper with a pencil. When I launch the course it opens a dialog
box with information or questions followed by another box asking for an
e-signature. Do I complete the e-signature?
A: The courses with a token to the left that resembles a sheet of paper
with a pencil are called control documents. Usually the control document
will direct you to another site or explain what you need to do to obtain
credit for that control document. You should follow the instructions of
the control document and after completing the requirements, return to
the control document to sign the e-signature.
2. Q: If I’m timed-out while taking an online course
(because of my Company/Organization defined timeout period) will I have
to retake the entire course?
A: No, if you are timed-out while taking a course, the system will bookmark
your progress. When you return to the course, the system will bring you
to the section of the course where you left off.
3. Q: How do I print my certificate of completion for
a course?
A: After you have successfully completed the End-of-Lesson challenge,
click [Continue]. Your certificate of completion will appear. Select [File]
and the [Print] from your Internet browser.
NOTE: If you do not print the certificate at the time of completion, you
can obtain a copy of your certificate from the “My Scores History”
area of the system at any time.
4. Q: How do I view a record of my completed scores?
A: Click on “My History” area of the system, located under the
Instruction Tab under Instruction.
5. Q: Can I print a copy of my history?
A: After selecting “My History” on the Instruction tab, select
the “Report” on the Button bar at the bottom of the screen.
The report will be downloaded as a CSV file for printing. CSV files can
be opened with MS Excel.
6. Q: If I complete the Tour of FDA on the FDA website
outside of ComplianceWire, does that completion show in ComplianceWire?
A: No, only courses launched and completed on ComplianceWire will be recorded
as a completion in ComplianceWire.
7. Q: I forgot my password, how can obtain my password?
A: On the Login Screen, next to the password box, you will see “Forgot
your password?” Click on it, complete the information on the next
screen and select continue. Your password will be emailed to you, as long
as your e-mail is in the Compliancewire system.
8. Q: Is there is reference manual?
A: Yes. There is a reference manual located under the Support Tab. Click
on “Training Aids”. Use the drop down menu to select the appropriate
chapter. The manual can be sent to your printer for a hard copy.
9. Q: When I logged into ComplianceWire, there was a
course on “My To-Do” List. How did it appear on my list?
A: There are 2 ways that the course may have appeared on your “My
To-do” list.
1. The course may have been assigned to you by your manager or someone
with the appropriate security level.
2. You may have launched the course from the catalog. Once you launch
the course it will appear on your “My To-do” list as an elective.
It will also have a token (to the left of the title) denoting it as being
“bookmarked”.
10. Q: I launched a course as an elective and now I would
like to remove it from my “My To-do” List. Can I remove it?
A: Yes, under the Instruction Tab, at the bottom of the screen on the
“button bar”, you will find “Delete Optional Assignments”.
Click on it and the next screen will list the courses that you can delete
from your “My To-do” list. Follow the screens to delete your
desired course or courses.
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