MD - Baltimore City
Office of Child Support
Presented by Beverly Perry, Establishment Sr. Team Leader
& Francine Douglas - Pratt, Sr. Site Manager
The Road to Increased Support Order Establishment - Overview
- Training
- Imaging
- Partnerships
- Morale
- Software
- Focus-Based Teams
- Timeframes
- Targeted Case Efforts
- Other Initiatives
- Next Steps
The Road to Increased Support Order Establishment - Training
- Back to Basics (annually)
- Ongoing Refresher Training
- Standard Operating Procedures with Process Maps (audit process)
- Quality Assurance
The Road to Increased Support Order Establishment - Imaging
- On-line File Access
- Case Clean-Up of Dead Files
The Road to Increased Support Order Establishment - Partnerships
- IV-A
- State's Attorney's Office
- Court Clerk's Office
- MD - Executive Leadership Team & Unit Reps
- Team Members
- Customers
- Mediators
The Road to Increased Support Order Establishment - Morale
- Reduce turnover - seasoned team members
- Team member empowerment
- Team member input before major decision are made
- One Team Concept - We are all in this together!
- Bob's Bucks
- Treasure Chest
- I Stuck My Neck Out and I am Still Here Award
- Top Performer Recognition
- Monthly Morale Activity
The Road to Increased Support Order Establishment - Software/Technology
- PSILink
- Accurint
- Adhoc Reports - School of Social Work
The Road to Increased Support Order Establishment - Focus-Based Teams
Case Assignments
- Intake
- Child Support First
- Interstate Responding
- Compliance
- Genetic Testing
- Incarcerated NCP
- Accurint
- PSILink
The Road to Increased Support Order Establishment - Timeframes
- First quarter FFY - set-up for remainder of FFY
- Case Closure Projects
- DRA Review
The Road to Increased Support Order Establishment - Targeted Case Efforts
- Mass Mailings
- Evaluate Fostercare Cases
- Reconcile Duplicate Cases
- Reconcile Children Participating on Multiple Cases
The Road to Increased Support Order Establishment - Other Initiatives
- Specific goals for number of scheduled hearings daily
- Reminder calls to customers
- Greeters
- Incarcerated NCPs
- Administrative Subpoenas
The Road to Increased Support Order Establishment - Next Steps
- Co-Locate Consent Hearings
- Conference Call Hearings
- Co-Locate Program Specialist at other jurisdictions
The Road to Increased Support Order Establishment - Questions????
Questions or Clarifications!?!?!
The Road to Increased Support Order Establishment - Thank You!
Thank you!
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Giving Hope and Support to America's Children