U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Through this program, the Federal Executive Institute (FEI) offers you a new way of thinking about conflict management. Instead of formal processes such as arbitration, mediation or negotiation, this program offers constructive engagement through self-awareness, selfmanagement and effective influencing strategies.  You will learn to lead your organization in developing conflict competency by using instruments and tools grounded in emotional intelligence concepts and the newly revised Conflict Management Executive Core Qualification for the Senior Executive Service.

Before the seminar, a 360-degree assessment called the Conflict Dynamics Profile will be administered to colleagues you select. The resulting analysis will help you examine the impacts of your behavior during conflict situations at work. Exercises, small-group discussion and reflection will also enhance self-awareness by examining your preferred conflict style. The final project for the program involves examining your own work experiences and determining effective alternative approaches to dealing constructively with conflicts in a leadership context.