The NMB's Online Dispute Resolution program offers the use of technology that can assist with a wide range of work between and within carrier and union groups.

Web-Based Video Conferencing -- The NMB has acquired licenses for WebEx, a web-based video conferencing program that allows mulitple users, from multiple locations, to see each other, hear each other, and share documents on screen. WebEx is available from any computer able to access the Internet, and the video function is available with a very inexpensive web camera. In some circumstances, the NMB can even temporarily supply a camera to parties for online use. Using this system, it is possible for all participants to see documents posted by one party, and it is even possible for parties online to jointly edit contract language.

Online Brainstorming -- The NMB has developed with the University of Massachusetts at Amherst an online brainstorming program called "Storm." Storm allows parties to post questions, post responses to questions, engage in online discussions, and generate potential resolutions to issues, either by working in multiple locations at the same to or by working from mulitiple locations at different times. The software is very easy to use, and is available from any computer with access to the Internet.

Online Research -- The NMB has made available an online research tool that allows parties to find and manage information for grievance mediation, arbitration, and bargaining. The NMB Knowledge Store contains an archive of arbitration awards, representation awards, airline and railroad contracts, union constitutions and by-laws, PEB reports, and other information related to the NMB. It is available through the NMB web site to any user.