U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Through intensive online interactions, you will learn how successful frontline supervisors are able to artfully balance the authority of formal supervision with the influence and rapport of leadership. Often called “soft skills” leadership, this can be the hardest part of your job because it isn’t clear-cut and applicable from a policy perspective. You will explore motivation and values; how emotional intelligence is a greater asset than IQ in your interpersonal leadership; your role as coach, counselor and mentor; and the advantages of building an inclusive workforce.

This is an instructor-facilitated online class that meets for five weeks online and has no in-residence requirements. The seminar is cohort-based with fixed assignment dates. It is not self-paced; weekly teleconferences increase the interaction and provide opportunity for questions and discussion. You will participate in self-assessment activities, online simulations and discussions.

• Understand your motivations and those of others through the Strength Deployment Inventory

• Learn how the competencies of emotional intelligence increase interpersonal communication while decreasing conflict

• Know when to coach performance, counsel behaviors and mentor careers

• Learn to use all facets of workplace diversity to create an environment where all employees can contribute and succeed

New Government supervisors and experienced supervisors looking to sharpen leadership skills

• Interpersonal Skills
• Integrity & Hoesty
• Problem Solving
• Leveraging Diversity
• Influencing/Negotiating