U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Interpersonal communication is key to every successful workplace relationship.  Whether you're an informal leader or a supervisor responsible for a large staff, you must effectively communicate face-to-face to get the best possible results.  This seminar forcuses on developing the communication skills you need to successfully influence and connect with your peers, supervisors, employees and internal and external stakeholders.

The supportive and dynamic format of this seminar combines presentations and interactive sessions on the effective one-on-one communication, including listening, inquiring, and conveying. You will practice your newly acquired skills in real-world simulations during your group activities.  A professional communication coach works with each small group of participants using video feedback, public sector case studies and individual consultations to ensure each person successfully develops effective interpersonal communication skills.

Supervisors, managers, team and project leaders, or informal leaders who want to be better communicators and who enjoy learning by doing

• Interpersonal Skills
• Conflict Management
• Influencing/Negotiating
• Partnering
• Oral Communication