ACF OPRE: Head Start Family and Child Experiences Survey (FACES)

THE HEAD START FAMILY AND CHILD EXPERIENCES SURVEY

FAMILY SERVICE WORKER INTERVIEW Spring, 1999

The purpose of FACES is to learn how the Head Start program helps families around the country get services for their children. I want to talk with you so we can understand how Head Start interacts with families from your point of view. I will ask questions about your background and how you work with parents and children. Information from this study will be used to help Head Start improve its understanding of the families that are served by the program and to improve services provided to families.

I will ask you questions and write down your answers. You may stop me at any time, and you may go back to earlier questions to change your answers. No one else from the Head Start program will see or hear your answers. The things you tell me are very important, so please be as complete as possible. Our interview should take approximately 40 minutes. Do you have any questions?

Before we begin, let me read the following to you:

NOTICE : According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB Control Number. The valid OMB Control Number for this information collection is 0970-0151 (expires 6/2000). The time required to complete this information collection is estimated to average 40 minutes per response, including time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection.

At the end of the interview, I will give you some addresses and phone numbers in case you would like more information. Do you have any questions before we begin?

	Date:	____/	____/	____/
		mo	day	yr
Interviewer: _______________________	Interviewer ID #:	____	____	____
Program Name: ____________________	Program #:	____	____
Center Name: _____________________	Center #:	____
Interviewee Name: __________________	Interviewee ID #	____	____	____	____	____

A.	HEAD START EMPLOYMENT
I'd like to start by asking you some questions about your professional background and your job with Head Start.

A1.	How long have you been employed by this Head Start program?	_______
	(ROUND RESPONSE TO NEAREST # OF YEARS.)	years

A2.	In total, how many years have you worked with any Head Start program?	_______
	(ROUND RESPONSE TO NEAREST # OF YEARS.)	years

A3.	Before you started working with Head Start, did you have any work or volunteer
	*experience* as a social worker or case manager in a family support program?
	No 01	(SKIP TO A5)
	Yes02
A4.	How many years experience did you have with such programs before you joined Head	_______
	Start? (ROUND RESPONSE TO NEAREST # OF YEARS.)	years

A5.	How many hours per week are you paid to work for Head Start?	_______
		hrs./wk.

A6.	How many hours per week do you actually work for Head Start?	_______
		hrs./wk.

A7.	How many months per year are you paid to work for Head Start?
	(INTERVIEWER: IF RESPONSE IS IN WEEKS OR DAYS PER YEAR, ENTER IN	_______
	SPACE PROVIDED. WRITE "NA" IN OTHER SPACES.)	mos./yr.

		or _______
		wks./yr.

		or _______
		days/yr.

A8.	What is your annual salary? $ _____________
	per year

A9.	What positions/job titles do you have with Head Start now, how long have you held each position, and how much time would you say each position takes each month? (ROUND TO NEAREST NUMBER OF HEAD START YEARS.) (PROMPT: BEST ESTIMATE?)

	RESPONSIBILITIES /JOB TITLES	# OF YEARS IN THIS POSITION	% OF WORK TIME PER MONTH
	______________________________________	________________	________________
	______________________________________	________________	________________
	______________________________________	________________	________________
A10.	What other positions/job titles, if any, have you held over your entire experience with Head Start?
	RESPONSIBILITIES /JOB TITLES
	_____________________________________________________________________________
	_____________________________________________________________________________
	_____________________________________________________________________________
A11.	In your current Head Start position(s), do any of the following make it harder for you to do your job well? (READ LIST AND CIRCLE ONE FOR EACH. USE STEM, AS NEEDED: AIs (are) there ______________ that make(s) it harder for you?")

		NO	YES
a.	Time constraints (not enough time to do all that is required)	01	02
b.	An undefined role (unclear guidelines on job responsibilities)	01	02
c.	Not a high enough salary for job demands	01	02
d.	Lack of support staff	01	02
e.	Not enough training for secondary responsibilities	01	02
f.	Not enough support and communication from administration	01	02
g.	Not enough funds for supplies and activities	01	02
h.	Other (SPECIFY)	01	02

Response Card

A12.

Now I=d like to read you a list of reasons people continue in a job. How important is each of these to you in continuing to work for Head Start? (READ LIST AND CIRCLE ONE FOR EACH. REPEAT STEM AS NEEDED:
"How important is/are __________________________to you in continuing to work for Head Start?")

		Not Important	Somewhat important	Very important	NA
a.	Job security	01	02	03	98
b.	The pleasure of working with young children	01	02	03	98
c.	The professional respect of this job/career	01	02	03	98
d	Your salary	01	02	03	98
e	The benefits (e.g., health or life insurance)	01	02	03	98
f.	The ability to have your own children at your workplace	01	02	03	98
g.	Your work schedule (e.g., length of day, summers off)	01	02	03	98
h.	The working conditions (e.g., clean, well-organized)	01	02	03	98
i.	The opportunity to work with other adults (teachers, parents)	01	02	03	98
j.	The opportunity to use your experience and/or education in child development	01	02	03	98
k.	The significance or importance of working with children and families	01	02	03	98
l.	[REMOVED]
m.	The opportunity for professional advancement	01	02	03	98
n.	Other (SPECIFY)	01	02	03	98

A13.	*How satisfied* are you with your present position? Would you say you are: (READ LIST AND CIRCLE ONE.)

a.	Very satisfied	01
b.	Satisfied	02
c.	Neither satisfied nor dissatisfied	03
d.	Dissatisfied	04
e.	Very dissatisfied	05

A14.	*How satisfied* are you with working in the field of family services? Would you say you are: (READ LIST AND CIRCLE ONE.)

a.	Very satisfied	01
b.	Satisfied	02
c.	Neither satisfied nor dissatisfied	03
d.	Dissatisfied	04
e.	Very dissatisfied	05

A15.	How likely are you to continue working for Head Start through the next Head Start year (through 1999-2000)? (CIRCLE ONE.)

a.	Very likely	01
b.	Somewhat likely	02
c.	Somewhat unlikely	03
d.	Very unlikely	04
e.	Don't know/not sure	05

A16.	Do you have any children living in your household who attend Head Start now?

No	01
Yes	02

A17.	Did any children who lived in your household in the past attend Head Start?

No	01
Yes	02

B.	EDUCATIONAL BACKGROUND

B1.	What is the last or highest grade of school you have completed? (DO NOT READ LIST. CIRCLE ONLY ONE RESPONSE.)

No formal schooling	01	Vocational, Trade, or Business School
Elementary School		After High (School Graduation/GED)
Less than 6th grade	02	Less than one year	10
Grades 6S8	03	One to two years	11
High School		Two years or more	12
9th grade	04	College After High School
10th grade	05	Graduation/GED
11th grade	06	1 year	13
12th grade	07	2 years	14
		3 years	15
		4 years	16
Adult High School or GED classes	08	Graduate school years	17
[Removed]	09	Other (SPECIFY)

B2.				B3.
WHAT DIPLOMAS, CERTIFICATES, OR DEGREES DO YOU HAVE? (CIRCLE ALL THAT APPLY. PROBEFOR: HIGH SCHOOL DIPLOMA, GED, AND CDA.)				IF "d" OR "e" (BACHELOR'S OR GRADUATE DEGREE), ASK: IN WHAT FIELD(S) IS/ARE YOUR DEGREES?
a.	High school diploma	01
aa.	GED certificate	02		_______/___________________
b.	Associate's degree	03		degree	field
bb.	CDA (Child Development Associate)	04
c.	Nursing degree	05		_______/___________________
d.	Bachelor's degree	06		degree	field
			B.3
e.	Graduate degree	07	B.3	_______/___________________
f.	Other (SPECIFY)	08		degree	field
	_________________________________
g.	Other (SPECIFY)	09
	_________________________________

B4.	Do you have any *(other) job-related licenses* or certificates?

No	01
CPR (Cardiopulmonary Resuscitation)	02
Social Work	03
Registered Nurse	04
Teaching Certificate or License (Other than CDA)	05
Other (SPECIFY)	06

B4.	Are you currently working on a degree, certificate or license?

No	01
Yes	02

C.	IN-SERVICE TRAINING

The next questions are about training that your Head Start program has provided or made available to you in the past year. If you have a record of your training activities, you might find it useful to refer to it. (SITE MANAGERS -- REQUEST RECORD OF TRAINING OFFERED FROM PROGRAM, IF AVAILABLE.)

C1.

How many hours of training, in total, do you estimate Head Start has provided or made available to you in the past program year including this past summer? (TOTAL SHOULD = C2 TOTAL.)

__________
total hrs

Response Card

C2.

FOR EACH OF THESE TOPICS, ABOUT HOW MANY HOURS OF TRAINING HAS BEEN PROVIDED OR MADE AVAILABLE TO YOU BY HEAD START IN THE PAST PROGRAM YEAR INCLUDING THIS PAST SUMMER? (READ LIST AND RECORD NUMBER OF HOURS FOR EACH.) TOPIC		C2. # HOURS RECEIVED	C3. THREE TOPICS YOU WANT MORE TRAINING IN? (CIRCLE THREE RESPONSES ONLY.)
a.	Child development		02
b.	Educational programming		02
c.	Child assessment and evaluation		02
d.	Childrens health issues (e.g., immunizations, childhood diseases)		02
e.	Family health issues (e.g., AIDS, asthma)		02
f.	Mental health issues		02
g.	Bilingual education		02
h.	Multicultural sensitivity		02
i.	Domestic violence/family violence		02
j.	Child abuse and neglect		02
k.	Substance abuse		02
l.	Family needs assessment and evaluation		02
m.	Providing services for children with special needs		02
n.	Providing case management services to families		02
o.	Working with other agencies to assist families		02
p.	Involving parents in program activities		02
q.	Behavior management		02
r.	Providing supervision to staff		02
s.	Administration and program management		02
t.	Head Start principles and practices		02
u.	CPR (Cardiopulmonary Resuscitation)		02
v.	Other (LIST AND SPECIFY NUMBER OF TRAINING HOURS)		02
	_________________________________________	_________	02

Response Card

C4.	This is a list of methods some Head Start programs use in providing in-service training to their staff. Please tell me which types of training you have received by or through Head Start. (READ LIST. CIRCLE NO [1] OR YES [2] OR DK [99] FOR EACH.)

		NO	YES	DK
a.	Training sessions and workshops held within your Head Start agency	01	02	99
b.	Training sessions and workshops held outside the agency	01	02	99
c.	Courses and classes made available at community or four-year colleges	01	02	99
d.	A resource library available at your agency for independent study (print, computers, multimedia)	01	02	99
e.	Ongoing supervision and feedback by Head Start staff	01	02	99
f.	Follow-up training to help put training ideas into practice	01	02	99
g.	Other (SPECIFY)	01	02	99
	_____________________________________________________	01	02	99
	_____________________________________________________	01	02	99
	_____________________________________________________	01	02	99

C5.

Which item from the above list is most characteristic of the training offered by or through your Head Start agency?

_____________
(ENTER ONE LETTER ONLY.)

C6.	Overall, how helpful in doing your job is the training provided by or made available by Head Start? Would you say it is . . . . (READ LIST AND CIRCLE ONE.)

a.	Not very helpful	01
b.	Somewhat helpful	02
c.	Very helpful	03

D.	NEED ASSESSMENT & SERVICE PLANS

D1.	Do you complete a written family needs assessment (FNA) for all, most, some, or none of the families that are assigned to you? (CIRCLE ONE OPTION.)

All	01	(SKIP TO D3)
Most	02
Some	03
None	04

D2.	What other staff members have responsibility for completing family needs assessments? (CIRCLE ALL THAT APPLY.)

a.	Center director/administrator	01
b.	Social service administrator	02
c.	(Blank)	03
d.	Parent involvement staff	04
e.	Education staff/teachers	05
f.	Health staff	06
g.	Combination of center and program staff	07
h.	Other (SPECIFY) ________________________________	08
i.	Don't know	99

D3.	When you or other staff complete the family needs assessment (FNA), do you do the following: (READ LIST AND CIRCLE ONE FOR EACH.)

		No	Yes
a.	Discuss objectives and goals with families	01	02
b.	Prepare written family needs assessment with families	01	02
c.	Review completed needs assessment with families	01	02

Now I'd like to ask you about your use of family assistance plans or a written plan specifying goals and objectives for Head Start families that you work with.

D4.	Do you complete a written family assistance plan (FAP) or service plan for all, most, some, or none of the families that are assigned to you? (CIRCLE ONE OPTION.)

All	01
Most	02
Some	03
None	04 (SKIP TO E1)

D5.	When you develop the family assistance plan (FAP) or service plan, do you do the following: (READ LIST AND CIRCLE ONE FOR EACH.)

		No	Yes
a.	Discuss objectives and goals with families	01	02
b.	Prepare the written family assistance plan with families	01	02
c.	Ask family to sign a copy of the plan	01	02
d.	Give the family a copy of the plan	01	02

Response Card

D6.	How often do you review and update the family assistance plans? (READ LIST AND CIRCLE ONE OPTION.)

1.	More than once a month	01
2.	At least once a month	02
3.	At least once every three or four months	03
4.	At least once every six months	04
5.	At least once a year	05
6.	As needed	06
7.	Other (SPECIFY) ___________________________________	07

E.	CASE MANAGEMENT Now I'd like to ask you about your work with families.

E1.

What was your average caseload of Head Start families during this past year?

____________
# families

E2.

Do you think your caseload this past year was:

Too high	01
Too low	02
About right	03

Response Card

E3.	What factors determine the assignment of families to specific case managers/family service workers? If more than one factor is considered, please prioritize factors in order of importance with "1" being the most important consideration. (READ LIST AND CIRCLE YES OR NO FOR EACH.)

		No	Yes	Priority Order
a.	According to the child's classroom	01	02	______
aa.	According to the center	01	02	______
b.	Geographic location of family	01	02	______
c.	Previous experience with specific families	01	02	______
d.	Type or level of families' needs	01	02	______
e.	Caseload size	01	02	______
f.	Qualifications or experience of staff with specific family needs	01	02	______
g.	Match between race, language, ethnic, and/or cultural characteristics of family and staff	01	02	______
h.	Randomly (without consideration for any of the above factors)	01	02	______
i.	Other (SPECIFY)	01	02	______
	_______________________________________________________	01	02	______

E4.	In general, when do you first have contact with a family in your caseload? (READ LIST AND CIRCLE ONE.)

a.	During recruitment	01
b.	Upon enrollment	02
c.	Shortly after the child begins class	03
d.	Only upon referral from staff	04
e.	Upon direct request from parents	05
f.	Other (SPECIFY):	06

E5.	If a family had a new need for services that emerged during the Head Start year, how would you most likely learn about it? (READ LIST AND CIRCLE ONE.)

a.	Direct contact initiated by family (telephone call, letter)	01
b.	Through routine contact with the family (home visits, telephone calls)	02
c.	Through informal contact with the family during Head Start activities	03
d.	Referral from other Head Start staff	04
e.	Other (SPECIFY):	05

Response Card

E6.	In the past month, what type(s) of contact did you have with Head Start families that you work with? For all families, some families, or no families, did you have contact through: (SELECT ONE RESPONSE FOR EACH ITEM BELOW.)

		Yes, for all families	Yes, for some families	No, not at all
a.	Individual meetings at Head Start center	01	02	03
b.	Individual meetings at families' home	01	02	03
c.	Group meetings at Head Start center	01	02	03
d.	Telephone calls	01	02	03
e.	Notes, postcards	01	02	03
f.	Other (SPECIFY):	01	02	03

Response Card

E7.	During the past year, how often did you have face-to-face contacts with families in your caseload? What proportion of families did you see: (TOTAL SHOULD EQUAL 100% OF FAMILIES IN CASELOAD.)

		Percentage of Head Start Families
a.	Once or twice a year	__________________
b.	Three to six times a year	__________________
c.	About once a month	__________________
d.	More than once a month	__________________
e.	About once a week or more	__________________ 100%

E8.	What are the minimum number of home visits you make to the families that you work with during the Head Start year? (DO NOT READ LIST. CIRCLE ONLY ONE.)

a.	None	01
b.	One per year	02
c.	Two per year	03
d.	Three to six per year	04
dd.	More than six a year	05

E9.

Do you meet at least monthly either individually or in a group with any of the following Head Start staff to discuss the progress and goals of individual families? (READ LIST AND CIRCLE YES OR NO FOR EACH OPTION.)

		No	Yes
a.	Program director/administrator	01	02
aa.	Social service administrator	01	02
b.	Center director/administrator	01	02
c.	Parent involvement staff	01	02
d.	Education staff/teachers	01	02
e.	Health staff	01	02
f.	Other (SPECIFY)	01	02

Response Card

E10.	What are the three major activities that you spend the most time on in your work with familiesin order of priority (1, 2, or 3)? (INDICATE ONLY THE TOP 3 BY NUMBERING TOPICS BELOW 1-3, WITH #1 INDICATING THE TOPIC TAKING THE MOST TIME. DO NOT ASSIGN THE SAME RANK TO MORE THAN ONE TOPIC.)

		Rank
a.	Providing educational experiences to the Head Start child or other children in the household	_______
b.	Educating the parent or caregiver on parenting/education/child development issues	_______
c.	Addressing issues of family health and nutrition	_______
d.	Providing informal counseling or addressing personal issues (e.g., marital stress/family relations)	_______
e.	Providing social service information/referral to caregivers (such as employment assistance, adult education, etc.)	_______
f.	Providing assistance with basic needs (e.g., food/housing/clothing/medical care)	_______
g.	Other (SPECIFY)	_______

Response Card

E11.	What are the three main concerns or issues that families need your help with? (INDICATE ONLY THE TOP 3 BY NUMBERING TOPICS BELOW 1-3, WITH #1 INDICATING THE TOPIC TAKING THE MOST TIME. DO NOT ASSIGN THE SAME RANK TO MORE THAN ONE TOPIC.)

		Rank
a.	Basic needs (e.g., food/housing/clothing)	________
b.	Parenting issues (e.g., child behavior management)	________
c.	Parent's personal issues (e.g., family relations, marital stress, substance abuse, domestic violence)	________
d.	Transportation	________
e.	Child care issues	________
f.	Concerns about child's development	________
g.	Legal issues (e.g., child custody, child support)	________
h.	Medical and/or dental care	________
i.	Other (SPECIFY):	________

E12.	To your knowledge, how many families that you work with have been reported to an agency for:

		Number	Don't Know/ Refuse to Answer
a.	Child abuse	#:__________	999
b.	Child neglect	#:__________	999
c.	Other family violence	#:__________	999

E13.	To your knowledge, how many families that you work with have household members:

		Number	Don't Know/ Refuse to Answer
a.	With AIDS	#:__________	999
b.	With a substance abuse problem	#:__________	999
c.	In prison	#:__________	999
d.	Who have a physical or mental disability	#:__________	999
e.	Who are the victims of family violence	#:__________	999

F.	CONTACT WITH COMMUNITY PROVIDERS

Now I'd like to ask you some questions about your experience with community service providers.

Response Card

FI.	What percent of your time would you estimate is spent directly providing services to Head Start families, what percent is spent contacting and working with community agencies, and what percent is spent on administrative tasks? (TOTAL MUST ADD TO 100%.)

		Percentage of time
a.	% time with families	_________
b.	% time contacting and working with community agencies	_________
c.	% time on administrative tasks such as paperwork and meetings	_________
d.	Other responsibilities (SPECIFY)	_________ 100%

Response Card

F2.	Upon entering Head Start, would you say Amost, "some," "a few" or "none" of the parents new to Head Start (READ STATEMENT)...

		Most	Some	A Few	None	Don't Know
a.	Don't know at all what services are available in the community	01	02	03	04	99
b.	Know what's available in the community but don't use the resources	01	02	03	04	99
c.	Are aware of the services that are available in the community and use them pretty well	01	02	03	04	99

Response Card

F3.	Upon entering Head Start, would you say Amost, "some," "a few" or "none" of the parents new to Head Start (READ STATEMENT)...

		Most	Some	A Few	None	Don't Know
a.	Require extensive help from Head Start staff to contact and use community services	01	02	03	04	99
b.	Are pretty good about contacting and using community services when staff work closely with them	01	02	03	04	99
c.	Take the initiative on their own to contact and use community services with little staff effort	01	02	03	04	99

Response Card

F4.	When you refer families to community service providers, what proportion of your referrals are handled in the following ways? (TOTAL MUST ADD TO 100%.)

		Percentage of Referrals
a.	Specific information about services is given to families (e.g., location, time of classes, contact person) and the families arrange for their own services	________
b.	Individual slots or services are arranged with direct service providers by Head Start staff	________
c.	Head Start staff arrange services and accompany family to services for orientation or first meeting	________
d.	Other (SPECIFY)	________
		100%

Response Card

F5.	How often do you follow up referrals to services in the following ways to find out if the family used those services? (READ LIST AND CIRCLE ONE RESPONSE FOR EACH ITEM.)

		Never	Rarely	(Sometimes)	(Frequently)	Don't Know
a.	By talking with families	01	02	03	04	99
b.	By talking with community service provider	01	02	03	04	99
c.	By receiving written notice from community service provider	01	02	03	04	99
d.	Other (SPECIFY)	01	02	03	04	99

Response Card

F6.	In the past Head Start year, how many families in your caseload have you referred to the following agencies either by telephone, written referral, or in-person contact: (CIRCLE ONE RESPONSE FOR EACH PROVIDER.)

Agencies that provide:		None	1-5	6-10	More than 10	Don't Know
a.	Income assistance -- like welfare, SSI, unemployment insurance	01	02	03	04	99
b.	Food and nutrition assistance -- like Food Stamps or WIC	01	02	03	04	99
c.	Help with housing	01	02	03	04	99
d.	Help with utilities (running water, hot water, heat, telephone service)	01	02	03	04	99
e.	Job training and employment assistance	01	02	03	04	99
f.	Education assistance -- for example, GED, college, learning to read, English as a second language	01	02	03	04	99
g.	Help getting transportation to a job or training	01	02	03	04	99
h.	Child care	01	02	03	04	99
i.	MEDICAID/local name for MEDICAID	01	02	03	04	99
j.	Medical or dental care for children/adults	01	02	03	04	99
k.	Alcohol or drug abuse treatment or counseling	01	02	03	04	99
l.	Mental health services	01	02	03	04	99
m.	Legal aid	01	02	03	04	99
n.	Help dealing with family violence	01	02	03	04	99
o.	Help in solving other family problems	01	02	03	04	99
p.	Other (SPECIFY)	01	02	03	04	99

Response Card

F7.	How frequently do you meet with staff from collaborating agencies for the following activities: (CIRCLE ONE RESPONSE FOR EACH ACTIVITY.)

		More than once a month	About once a month	Less than once a month	No contact
a.	Joint membership on an advisory panel or community board	01	02	03	04
b.	Meetings to discuss general services for Head Start families	01	02	03	04
c.	Meetings to discuss services for specific Head Start families	01	02	03	04

Response Card

F8.	How often have the following been barriers to collaboration with other community service providers: (CIRCLE ONE RESPONSE FOR EACH ITEM BELOW.)

		Never	Rarely	(Sometimes)	(Frequently)	Don't Know
a.	Limited number of openings for families at collaborating agency	01	02	03	04	99
b.	Content or focus of agency does not match families' needs	01	02	03	04	99
c.	Lack of bilingual staff	01	02	03	04	99
d.	Services inaccessible or too far away	01	02	03	04	99
e.	Availability of child care during class or meeting time	01	02	03	04	99
f.	Schedule does not meet family needs	01	02	03	04	99
g.	Lack of cooperation from staff at collaborating agency	01	02	03	04	99
h.	Cost of service is prohibitive	01	02	03	04	99
i.	Other (SPECIFY)	01	02	03	04	99

F9.	Are there services that Head Start families need that Head Start or community agencies cannot provide? (CIRCLE ONE.)

No	01
Yes	02

	IF YES, EXPLAIN SERVICES NEEDED AND REASON THEY CANNOT BE PROVIDED:
	________________________________________________________________________
	________________________________________________________________________
	________________________________________________________________________

F10.	Is there anything you would change about your job or the social service component that would improve services provided to families? (PLEASE EXPLAIN.)
	________________________________________________________________________
	________________________________________________________________________
	________________________________________________________________________

F11.	Has there been an impact on Head Start families because of welfare reform and changes in public assistance laws? (PLEASE EXPLAIN.)
	________________________________________________________________________
	________________________________________________________________________
	________________________________________________________________________

F12.	Has there been an impact on your Head Start program because of welfare reform and changes in public assistance laws? (PLEASE EXPLAIN.)
	________________________________________________________________________
	________________________________________________________________________
	________________________________________________________________________

Thank you very much for your cooperation. You've been very helpful!

If you have any questions about the study or the interview, you can call or write to any of these people. (TEAR OFF BACK SHEET OF INTERVIEW AND HAND TO RESPONDENT.)

FACES: THE HEAD START FAMILY AND CHILD EXPERIENCES SURVEY

Thank you very much for your cooperation. If you have any questions about the study or the interview, you may call the following numbers:

Louisa Tarullo, Ed.D.
Administration on Children, Youth and Families
(202) 205-8324

David Connell, Ph.D.
Abt Associates Inc.
(617) 349-2804

Nicholas Zill, Ph.D.
Westat, Inc.
(301) 294-4448

You may send your comments regarding the interview burden or any other aspect of this collection of information, including suggestions for reducing this burden, to:

Reports Clearance Officer
Administration for Children and Families
U.S. Department of Health and Human Services
370 L'Enfant Promenade, S.W.
Washington, DC 20447

Office of Management and Budget
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THE HEAD START FAMILY AND CHILD EXPERIENCES SURVEY

FAMILY SERVICE WORKER INTERVIEW Spring, 1999

NEED ASSESSMENT & SERVICE PLANS

CASE MANAGEMENT

CONTACT WITH COMMUNITY PROVIDERS