Title: 2005 MBDA Annual Performance Report
Category: Bureau Reports and Documents
Date: September 2005

Details:

Fiscal Year 2005 was another successful year for Agency staff and funded projects. MBDA reported seven National Performance Measures to the U.S. Department of Commerce (DOC) and Office of Management and Budget (OMB), accomplishing six by a significant percentage above the established goal. MBDA provided hands-on assistance and exerted its managerial influence and intervention strategies to support three new metrics during the year.

With assistance from regional organizations, community alliances, MBDA staff and project consultants, seminars were held in partnership with the Amos Tuck Business School at Dartmouth College. Minority clients were trained on how to penetrate critical markets and obtain larger transactions in contracts and financings.

MBDA made several technical improvements to its Portal Virtual Network of business tools used to disseminate information and identify new contract opportunities. As a follow-up to the devastation from hurricanes Katrina and Rita, MBDA joined with the U.S. Department of Commerce and U.S. Department of Homeland Security in an effort to identify qualified minority firms to compete for awards to rebuild the Gulf region.

MBDA received special recognition for customer relationship management with a 13% increase in the American Customer Satisfaction Index (ACSI) rating. The Federal Consulting Group, a unit within the U.S. Department of the Treasury, performs these surveys throughout the federal government. Results demonstrated the responsiveness and dependability of staff and funded projects and testified to the confidence in MBDA assistance by the minority community.