An introduction to the larger task of understanding a typical
A discussion of what consumers need to hear about health care quality
and the information you may be giving them.
to Say It
An in-depth look at strategies for presenting information in ways
that facilitate comprehension and use.
the Hands of Consumers
An overview of effective strategies for distributing information to
consumers and supporting their efforts to use the information to make
What You Do
A review of testing and evaluation methods that help you assess and improve your approach.