Specific financial aid questions can be answered by our highly
trained client service assistants and financial aid counselors.
DFA offers Call Center Services, Walk-In Services, SSINFO
Student Data Access, an Email Inquiry Service, and Student
Employment Services.
CALL
CENTER SERVICES
Specific and personal questions can be answered by a highly
trained client services assistant via a phone call. These DFA staff
members are available from 8 am to 5 pm, Monday through Friday at
765-494-0998. See the Call
Center Services webpage for more information.
WALK-IN
SERVICES
Specific financial aid questions can be answered by a highly
trained client services assistant in Schleman Hall Room 305.
The client services assistant may refer a student to an office
counselor to discuss his or her situation. Client services
assistants are available from 8:00 am to 5:00 pm, Monday through
Friday on a first-come, first-served basis. See the Walk-In
Services webpage for more information.
SSINFO
STUDENT DATA ACCESS
Students with access to the Student Services INFOrmation
Online (SSINFO) system can check their individual financial
aid status or their individual bursar billing status. The
SSINFO system provides information about financial aid, tuition
and fees, fee/housing credits, and tax credits. See the SSINFO
Student Data Access webpage or go directly to SSINFO at
www.ssinfo.purdue.edu.
EMAIL
INQUIRY SERVICE
An email inquiry service is available for your convenience. Most financial aid questions submitted via email are answered within 24-48 hours (between 8 am – 5 pm, excluding weekends and holidays). See the Email Inquiry Service webpage for more information. Our email address is facontact@purdue.edu. We recommend that you phone or visit if your question is urgent.
STUDENT
EMPLOYMENT SERVICES
Student Employment Services within the Division of Financial
Aid brings eligible student employees together with both on-
and off-campus community employers. All jobs are posted on
SSINFO (select Student Life, then Student Job Postings). Our
offices are located in the Division of Financial Aid, Schleman
Hall of Student Services, Room 302. Our regular office hours
are Monday through Friday 8am-5pm. Our telephone number is
765-494-5056; our FAX number is 765-494-6707. For more information,
visit the Student
Employment Services webpage.
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