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Novel Connect Case Study Packet 2008
PDF Version- 2008 Novel Connect Executive Summary
PDF Version- 2008 Novel Connect Case Study
PDF Version- 2008 Novel Connect Scorebook
PDF Version- 2008 Novel Connect Feedback Report
Criteria for Performance Excellence
Additional case studies can be found in the
Quality Reference Archive, and additional
resources for members of the Board of Examiners can be found in the
Examiner Learning Resource Center.
The Baldrige
Case Study Packet is composed of documents used for training Baldrige
Examiners. It also can serve as an example of documents used in
the Award evaluation process. Documents in the packet illustrate
the format for an application, how an applicant might respond to
Criteria requirements, and how the Examiner teams evaluate and score
applications.
The central document in the packet is the Case Study—a fictional
Baldrige Award application that is not intended to be a model but
rather an instructional tool with realistic strengths and opportunities
for improvement. The Case Study Scorebook is an example of the product
developed by the Examiner teams that evaluate Award applications,
and the Case Study Feedback Report is an example of the final document
that is sent to applicants. The individual documents contained in
the case study packet are described further in the Executive Summary.
In addition to their use by Examiners and applicants, the packet
materials are used by state and local award programs across the
United States and in the internal award programs of many organizations.
Countries around the world also have used the documents in the creation
of their Baldrige-based award programs.
The Novel Connect Case Study was written by Brian S. Lassiter (team
leader), Richard W. Allen (back-up team leader), Ann N. Burns, David
M. Jones, Geri Markley, Kevin McManus, and Rick Press.
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BNQP
Website comments:
nqp@nist.gov
Date created:
6/26/2008
Last updated: 7/09/2008
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