Shipping Info
In an effort to maintain current shipping rates, increase same day shipping and improve delivery times, we have recently switched our primary carrier from UPS to Fed Ex. AK and HI customers, please choose UPS 2nd Day Air. This is the only way we can ship to those locations.
Note: We cannot ship to APO Boxes or international addresses.
Orders that are received by 12:00 P.M. Central Standard Time will ship the next business day. Orders that are received after 12:00 P.M. Central Standard Time, will ship in 2 business days.
FedEx Ground Shipping Expenses
Range of Total Order Cost ($) |
Shipping Charge ($) |
$0 - $24.99 |
$4.75 |
$25.00 - $34.99 |
$5.50 |
$35.00 - $54.99 |
$6.50 |
$55.00 - $74.99 |
$7.50 |
$75.00 - Above |
FREE* |
*Free Shipping applies to FedEx Ground only.
Alternate Ordering
Click here to download Frontier Natural Products Co-op's Retail Order Form, which may be faxed to Customer Service, at 1-800-717-4372.
Return Policy
At Frontier, we are dedicated to bringing you exceptional quality products and service. Our return goods policy is outlined below.
1. Within 60 days of invoice date, Frontier will accept the return of any product on the basis of quality issues or shipping mistakes.
2. Requests for product returns must be authorized in writing and receive approval from Frontier before replacement merchandise or credit memo will be issued.
3. In order to receive full credit, all returns must be in saleable condition and accompanied with a copy of the invoice.
4. All freight and handling charges on returned goods are the responsibility of the customer.
To make sure your returns are processed quickly and accurately, please contact us at 1-800-669-3275 for instructions before shipping returns.
Coupon Codes
Please note that discount coupon codes can not be combined. Only one coupon code can be used per order.
Out of Stock Policy
You will be notified of any out of stock or discontinued items either via e-mail, on your packing slip or invoice. You may reorder out of stock items at a later date.
Security
Here At Frontier, we use SSL (Secure Socket Layer) technology to encrypt the information you send us when you place an order. Not only is it encrypted before it travels across the internet, it's also encrypted on our server, which is located behind a secure firewall. Also, once your order has been processed, we delete your credit card information as an added safety measure.
Information
We will not send unsolicited email. If you do get an unsolicited email from us, please contact us immediately at customercare@frontiercoop.com and we will look into it. Any questions concerning the content of this Web site should be directed to webmaster@frontiercoop.com.