Questions for HGTV.com

We've prepared a list of answers to your most frequently asked questions to help you navigate HGTV.com and learn more about our television programming and website.

Click on the links below to go directly to your area of interest:

Can a host or someone at HGTV provide me with advice for my home or garden projects?

How can I contact HGTV hosts?

Can I get my house remodeled or decorated by HGTV?

Will HGTV feature a new home that I'm building?

How do I search for show information by week number, episode number, air-date or topic?

I'm having trouble finding information on one of your shows. Where do I look?

How can I purchase videos of HGTV shows?

How can I find out whether a show will air again?

Why did you change your air schedule?

Why aren't HGTV schedules in my local television guide?

Does HGTV offer a magazine or program guide for sale?

Are all HGTV programs closed-captioned?

How can I purchase HGTV merchandise?

May I submit program ideas to HGTV?

How do I advertise on your website?

You still haven't answered my question. What should I do now?

Can a host or someone at HGTV provide me with advice for my home or garden projects?

Although HGTV does not have experts on staff to answer specific questions, the following pages on our site may be helpful:

Our category pages and indexes contain a wide variety of home and garden projects (category page links are listed below):

• Decorating
  
• Home Improvement
  
• Landscaping
  
• Crafts
  
• Organizing
  
• Entertaining
  
• Real Estate
  
• Kitchens
  
• Bathrooms
  

How can I contact HGTV hosts?
HGTV does not release the addresses or phone numbers of our hosts. If you would like to request a guest appearance by an HGTV host at a special event, we encourage you to call 865-560-3333 and follow the instructions you hear. Many HGTV hosts have provided website links along with their biographies, which can be found on their respective Show Pages.

Can I get my house remodeled or decorated by HGTV?
The producers of each series choose the homes featured on HGTV. To find out which shows are currently accepting submissions in their areas, please visit our Be On HGTV page.

Will HGTV feature a new home that I'm building?
The producers of each series choose the homes featured on HGTV. To find out which shows are currently accepting submissions in their areas, please visit our Be On HGTV page.

How do I search for show information by week number, episode number, air-date or topic?
These specific search options are available using the Episode Finder located on the right side of the Home page.

I'm having trouble finding information on one of your shows. Where do I look?
First, you should visit our Episode Finder located on the Home page. There you'll find different ways to search our website.

How can I purchase videos of HGTV shows?
Videos are not available of HGTV shows, but a variety of HGTV programs are available On Demand. For a current listing, consult the HGTV Video On Demand monthly program guide. You can also watch episodes of many shows right here on the site. Check our Full Episodes page to see if your favorite is there.

How can I find out whether a show will air again?
Using the Episode Finder located on the right side of the Home page page you can locate and view the re-air dates available for the next 30 days.

Why did you change your air schedule?
HGTV refreshes its schedule with new series and new episodes of existing series periodically throughout the year. In doing so, we sometimes move a few programs to different time periods to try to achieve a better combination of programs. We consider these changes very carefully and do our best to keep the schedule as convenient as we can for the most number of viewers possible.

Why aren't HGTV schedules in my local television guide?
Local newspaper editors determine which networks to list in their weekly program guides. HGTV does not have the authority to demand that these papers include HGTV programming in their lineups, but we're working hard to encourage them to include us in their listings. If your paper does not include HGTV, write or call the editors of your newspaper to make your request.

Does HGTV offer a magazine or program guide for sale?
HGTV does not offer a magazine or program guide, but does offer free Decorating, Gardening and weekly Ideas e-newsletters containing programming highlights, new online features, tips, sweepstakes and more. Sign up today for one, two or all three free HGTV e-newsletters.

Are all HGTV programs closed-captioned?
As a commitment to our hearing-impaired audience and to comply with FCC guidelines, all HGTV programming will eventually be closed-captioned. A large portion of our programming library is already captioned, and the process to add this feature to all HGTV shows is an ongoing priority.

How can I purchase HGTV merchandise?
Visit the HGTV Marketplace for the latest HGTV books and CDs as well as many products featured on our shows. HGTV logo-imprinted hats, apparel, souvenirs and other items are not available at this time.

May I submit program ideas to HGTV?
HGTV appreciates your interest in suggesting ideas, but we accept series and specials proposals only from television production companies with national or major market production credentials.
If you are a national or major market production company submitting a proposal, please call 865-694-2700, x2951, for details. For legal reasons, we will not review any program ideas that do not comply with our submission guidelines. Because of the volume of inquiries, it is important to follow this procedure since Viewer Services cannot address these proposals.

How do I advertise on your website?
For information about advertising on hgtv.com, please send inquiries to Online-Ad@hgtv.com.

You still haven't answered my question. What should I do now?
You can chat live online with one of our Customer Services Associates Monday through Friday, 9 a.m. to 5 p.m. ET or send us an email. Just click here: Customer Services Department. We will do our very best to answer your programming or website related question, but please know that we can not answer expert questions or offer expert advice on a home project.

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